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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer 53b301c7fa Updated selenium server. 9 years ago
app 8cefc82d8a Applied coffee lint. 9 years ago
bin 9522047482 Upgrade to rails 4.2.4 9 years ago
config dbc4d0ae57 Improved rerendering on translation changes. 9 years ago
contrib 5973de7983 chat designer 9 years ago
db d94399ec7f Added chat tabs based on database. Added chat.preferences store. 9 years ago
doc 7cb0818b99 added todos, replaced literals 10 years ago
extras 5327445d44 fixed now the correct section of the spec 9 years ago
lib 8800b6b61a Replaced App.ControllerModal by App.ControllerModalNice to support also translation inline feature (ctrl+alt+t) for modal dialog screens. 9 years ago
log 2a5d4954ab Init version. 13 years ago
public b60b0a8b5c chat designer: remove tabs, add documentation 9 years ago
script df90a8f9d6 Added auto wizard. 9 years ago
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README.md

Build Status Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.