 Rolf Schmidt
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74ebb10d2c
Fixed issue #1149 - Trigger: Wrong behaviour for condition "is not" "not set".
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7 years ago |
|
Martin Edenhofer
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9b8810fa58
Improved loop detection (added more steps).
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7 years ago |
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Thorsten Eckel
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18a9eed038
Added general check for Group access based on agent.ticket permission.
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7 years ago |
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Martin Edenhofer
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d93d404902
Improved tests (do not break on before/after callbacks).
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7 years ago |
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Thorsten Eckel
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350c3ead51
Added enhanced Group access functionality.
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7 years ago |
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Martin Edenhofer
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48e3da57ee
Improved email loop protection. Remember permanent delivery failed on user to prevent email loops.
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7 years ago |
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Martin Edenhofer
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586d47a41f
Fixed issue #1131 - Email loop if default trigger for follow up is active and customer email address is invalid.
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7 years ago |
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Rolf Schmidt
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c82622913a
Fixed issue #214 - Delete tickets.
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7 years ago |
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Rolf Schmidt
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7b1a379a2d
Revert "Squashed commit of the following:"
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7 years ago |
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Rolf Schmidt
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7d2409bddc
Squashed commit of the following:
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7 years ago |
|
Rolf Schmidt
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fa454abf3a
Reworked file structure of concerns.
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7 years ago |
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Rolf Schmidt
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b1f65bf645
Fixed issue #186 - Related tickets are missing on ticket merge.
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7 years ago |
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Rolf Schmidt
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da69501531
Fixed issue #1006 - Reply-To is not considered for automatic responses (triggers).
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7 years ago |
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Rolf Schmidt
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743cabc2fa
Fixed issue #655 - Ticket were shown twice.
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7 years ago |
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Rolf Schmidt
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3cf0af10d9
Fixed issue #655 - Ticket were shown twice.
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7 years ago |
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Rolf Schmidt
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64c86a758f
Improved code to support admin user with different user login (#767).
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7 years ago |
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Rolf Schmidt
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a15f7abc00
Fixed issue #245 - No tag in conditions for new Overviews, Triggers, Schedulers and SLAs.
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7 years ago |
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Rolf Schmidt
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284d9e34b4
Fixed issue #245 - No tag in conditions for new Overviews, Triggers, Schedulers and SLAs.
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7 years ago |
|
Rolf Schmidt
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c3d91a8ce2
Fixed issue #256 - No tag in conditions for new Overviews, Triggers, Schedulers and SLAs.
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7 years ago |
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Martin Edenhofer
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7dfa5e546f
Moved to taggable concern.
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7 years ago |
|
Martin Edenhofer
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55a31084bc
Fixed issue #904 - Merged Ticket escalated.
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7 years ago |
|
Rolf Schmidt
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095792aa5b
Fixed issue #926 - Accounted Time.
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7 years ago |
|
Martin Edenhofer
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30a804691b
Fixed issue #851 - user "-" in notification in trigger changes.
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7 years ago |
|
Martin Edenhofer
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5a63106958
Fixed issue #779 - Simple triggers resulting in error condition. Fixed issue #395 - Auto-assign ticket owner on first reply. Fixed issue #389 - Trigger action "Owner" -> "not changed" needed. Fixed issue #298 - trigger "set to public" requested.
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7 years ago |
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Martin Edenhofer
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c8e9058866
Moved default and follow up state/priority from source code into model. Related to issue #689 - OTRS import breaks a lot of assumptions in Zammad.
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7 years ago |
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Thorsten Eckel
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ef6fbe8f2a
Refactoring: Splitted ApplicationModel into multiple concerns. Notice: Includes object some method name changes.
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7 years ago |
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Martin Edenhofer
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4cec7a5549
Added content validation to x-zammad mail headers and postmaster filters.
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8 years ago |
|
Martin Edenhofer
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f601553f6d
Fixed issue#441 - Unable to execute more then one trigger (e. g. adding 2 tags with 2 triggers) at one ticket at same update cycle.
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8 years ago |
|
Martin Edenhofer
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aa29a75841
Fixed issue#301 - Using #{article.body} in trigger gives html.
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8 years ago |
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Martin Edenhofer
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c8eab7ca56
Fixed issue#383 - TicketSelector in Overview or SLA not working with filter for ticket customer or owner.
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8 years ago |
|
Martin Edenhofer
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c71b0d36d4
Updated copyright.
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8 years ago |
|
Martin Edenhofer
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03fed96634
Do not log preferences changes in history.
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8 years ago |
|
Martin Edenhofer
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a4874e0b86
Renamed certain ticket attributes with timestamps from _time to _at to have it more rails consistent.
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8 years ago |
|
Martin Edenhofer
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c28c8514c4
Improved ticket search.
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8 years ago |
|
Martin Edenhofer
|
ec55c81302
Improved error codes on model validation.
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8 years ago |
|
Martin Edenhofer
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be67419379
Squashed commit of the following:
|
8 years ago |
|
Martin Edenhofer
|
3caaad2f7f
Moved escalation calculation from after_create/after_update to before_create/before_update to have only one ticket save action.
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8 years ago |
|
Martin Edenhofer
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e4a731dcad
Improved detection to auto responder. Just skip sender (but not other recipients) of trigger notification it auto responder was used.
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8 years ago |
|
Martin Edenhofer
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81b48a2ef4
Moved from to new permission management.
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8 years ago |
|
Martin Edenhofer
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30fe8aef36
Applied rubocop.
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8 years ago |
|
Martin Edenhofer
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8b9d917a1e
Improved shown delivery failed message.
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8 years ago |
|
Martin Edenhofer
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54f6c456b7
Streamline of rest api for tickets, users and organisations. Added pagination for search and index. Added auto lookup for id values (e. g. use group: 'some name', backend will automatically replace "group: 'some name'" by "group_id: 123").
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8 years ago |
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Martin Edenhofer
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a6cdde345c
Allow also to search in inactive groups.
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8 years ago |
|
Martin Edenhofer
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1248f4080b
Init version of object manager.
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8 years ago |
|
Martin Edenhofer
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0a27ec38dd
Use config option to prevent sender based auto responses.
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8 years ago |
|
Martin Edenhofer
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dfc5900234
Ignore system article in notifications.
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8 years ago |
|
Martin Edenhofer
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09757ef1e4
Improved trigger.
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8 years ago |
|
Martin Edenhofer
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9301d03b37
Only send notifications if not bulk mail has initiated.
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8 years ago |
|
Martin Edenhofer
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0487fa1d12
Init version of triggers.
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8 years ago |
|
Martin Edenhofer
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a746f559cd
Improved tests. Added missing current_user to slack transaction backend.
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8 years ago |
