Zammad is a web based open source helpdesk/customer support system https://zammad.org/
Roy Kaldung
f31e3350bf
test broken build
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12 years ago | |
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| app | 12 years ago | |
| config | 12 years ago | |
| db | 12 years ago | |
| doc | 12 years ago | |
| lib | 12 years ago | |
| log | 13 years ago | |
| prototype | 13 years ago | |
| public | 12 years ago | |
| script | 12 years ago | |
| test | 12 years ago | |
| tmp | 12 years ago | |
| vendor | 13 years ago | |
| .gitignore | 12 years ago | |
| Gemfile | 12 years ago | |
| README.rdoc | 12 years ago | |
| Rakefile | 12 years ago | |
| config.ru | 13 years ago |
README.rdoc
== Welcome to Zammad
Zammad is a web based open source helpdesk/ticket system with many features
to manage customer telephone calls and e-mails. It is distributed under the
GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and
want to answer them with a team of agents? You're going to love Zammad!
== Feature List
* TBD 1
* TBD 2
== Getting Started
1. Install Zammad on your system
root@shell> cd /opt/
root@shell> tar -xzvf zammad-1.0.1.tar.gz
root@shell> useradd zammad
zammad@shell> su - zammad
2. Install all dependencies
zammad@shell> cd zammad
zammad@shell> sudo gem install rails
zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
zammad@shell> sudo bundle install
3. Configure your databases (if needed)
zammad@shell> vi config/database.yml
4. Initialize your database
zammad@shell> export RAILS_ENV=production
zammad@shell> rake db:migrate
zammad@shell> rake db:seed
5. Change directory to zammad (if needed) and start the web server:
zammad@shell> rake assets:precompile
zammad@shell> rails server
6. Go to http://localhost:3000/#getting_started and you'll see:
"Welcome to Zammad!", there you need to create your admin
user and you need to invite other agents.
* The Getting Started Guide: http://guides.zammad.org/getting_started.html
Zammad is a web based open source helpdesk/ticket system with many features
to manage customer telephone calls and e-mails. It is distributed under the
GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and
want to answer them with a team of agents? You're going to love Zammad!
== Feature List
* TBD 1
* TBD 2
== Getting Started
1. Install Zammad on your system
root@shell> cd /opt/
root@shell> tar -xzvf zammad-1.0.1.tar.gz
root@shell> useradd zammad
zammad@shell> su - zammad
2. Install all dependencies
zammad@shell> cd zammad
zammad@shell> sudo gem install rails
zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
zammad@shell> sudo bundle install
3. Configure your databases (if needed)
zammad@shell> vi config/database.yml
4. Initialize your database
zammad@shell> export RAILS_ENV=production
zammad@shell> rake db:migrate
zammad@shell> rake db:seed
5. Change directory to zammad (if needed) and start the web server:
zammad@shell> rake assets:precompile
zammad@shell> rails server
6. Go to http://localhost:3000/#getting_started and you'll see:
"Welcome to Zammad!", there you need to create your admin
user and you need to invite other agents.
* The Getting Started Guide: http://guides.zammad.org/getting_started.html