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- == Welcome to Zammad
- Zammad is a web based open source helpdesk/ticket system with many features
- to manage customer telephone calls and e-mails. It is distributed under the
- GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
- Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and
- want to answer them with a team of agents? You're going to love Zammad!
- == Feature List
- * TBD 1
- * TBD 2
- == Getting Started
- 1. Install Zammad on your system
- root@shell> cd /opt/
- root@shell> tar -xzvf zammad-1.0.1.tar.gz
- root@shell> useradd zammad
- zammad@shell> su - zammad
- 2. Install all dependencies
- zammad@shell> cd zammad
- zammad@shell> sudo gem install rails
- zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
- zammad@shell> sudo bundle install
- 3. Configure your databases (if needed)
- zammad@shell> vi config/database.yml
- 4. Initialize your database
- zammad@shell> export RAILS_ENV=production
- zammad@shell> rake db:migrate
- zammad@shell> rake db:seed
- 5. Change directory to <tt>zammad</tt> (if needed) and start the web server:
- zammad@shell> rake assets:precompile
- zammad@shell> rails server
- 6. Go to http://localhost:3000/#getting_started and you'll see:
- "Welcome to Zammad!", there you need to create your admin
- user and you need to invite other agents.
- * The Getting Started Guide: http://guides.zammad.org/getting_started.html
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