bug.yml 2.8 KB

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  1. name: Report a Bug
  2. description: You found a bug within Zammad? Use this to let us know, please ensure to fill in the complete template!
  3. labels: ['needs verification']
  4. body:
  5. - type: markdown
  6. attributes:
  7. value: |
  8. Hi there - thanks for filing an issue. Please ensure the following things before creating an issue - thank you! 🤓
  9. 🛑 Please post the following on our [community board](https://community.zammad.org/) rather than filing an issue:
  10. 👉 Feature Requests
  11. 👉 Development Questions
  12. 👉 Technical Questions (assistance for non paid / community)
  13. If you think you hit a bug, please continue:
  14. 👉 Search existing issues and the CHANGELOG.md for your issue - there might be a solution already.
  15. 👉 Make sure to use the latest version of Zammad.
  16. 👉 Add the `log/production.log` file from your system. Attention: Make sure that it does not contain confidential data!
  17. 👉 Please describe the issue in English.
  18. Note: We always do our best. Unfortunately, sometimes there are too many requests and we can't handle everything at once. If you want to prioritize/escalate your issue, you can do so by means of [a support contract](https://zammad.com/pricing#selfhosted).
  19. - type: input
  20. id: bug-used-zammad-version
  21. attributes:
  22. label: Used Zammad Version
  23. placeholder: '5.3'
  24. validations:
  25. required: true
  26. - type: textarea
  27. id: bug-env-information
  28. attributes:
  29. label: Environment
  30. value: |
  31. - Installation method: [e.g. source, package]
  32. - Operating system (if you're unsure: `cat /etc/os-release` ): [e.g. debian 10.4, ubuntu 20.04]
  33. - Database + version: [e.g. postgresql 9.3, mysql 5.7, mariadb 10.3]
  34. - Elasticsearch version: [e.g. 7.17]
  35. - Browser + version: [e.g. chrome 83, safari 14, firefox 105]
  36. validations:
  37. required: true
  38. - type: textarea
  39. id: bug-actual-behaviour
  40. attributes:
  41. label: Actual behaviour
  42. description: Describe the actual behaviour.
  43. validations:
  44. required: true
  45. - type: textarea
  46. id: bug-expected-behaviour
  47. attributes:
  48. label: Expected behaviour
  49. description: Describe the expected behaviour.
  50. validations:
  51. required: true
  52. - type: textarea
  53. id: bug-steps-reproduction
  54. attributes:
  55. label: Steps to reproduce the behaviour
  56. validations:
  57. required: true
  58. - type: input
  59. id: bug-support-ticket
  60. attributes:
  61. label: Support Ticket
  62. placeholder: Ticket#12345678
  63. validations:
  64. required: false
  65. - type: dropdown
  66. id: bug-confirm
  67. attributes:
  68. label: I'm sure this is a bug and no feature request or a general question.
  69. options:
  70. - 'no'
  71. - 'yes'
  72. validations:
  73. required: true