zammad/CHANGELOG.md

Change Log

5.2.3 (2022-09-30)

Full Changelog

Implemented enhancements:

• Unable to add Microsoft 365 account when admin consent for enterprise applications is enabled 3963 [enhancement] [prioritised by payment] [mail processing]
• Zendesk Import: Link to linked Tickets are not working after migration to Zammad 4249 [enhancement] [import]

Fixed bugs:

• KB answer linking in ticket zoom fails: Couldn't find KnowledgeBase::Answer with 'id'=315 4259 [bug] [blocker] [prioritised by payment] [knowledge base]
• Locking a record with unpersisted changes is not supported. Use save to persist the changes, or reload to discard them explicitly 3664 [bug] [prioritised by payment]
• HTML table in mail preview is misformatted 3630 [bug] [prioritised by payment]
• Zammad suffers from serious performance degrade on incorrect role configurations 4243 [bug] [blocker] [prioritised by payment]
• Apply via role granted permission while creating shared draft 4071 [bug] [ticket]
• Mandatory field in combination with automatic assignment leads to a divergence in the setting of the ticket owner 4245 [bug] [blocker] [prioritised by payment] [regression]
• Type attribute is being ignored on Zendesk import 4246 [bug] [prioritised by payment]
• Email address falsely converted on pasting into article body 3099 [bug]
• Zendesk import does not import comment create date inside of the created articles 4244 [bug] [import] [prioritised by payment]
• Zendesk import does not import embedded images 4234 [bug] [import] [prioritised by payment]
• Fix width of tags add in trigger 4215 [bug] [UX/UI]
• HTML comments/conditions being rendered from emails 4184 [bug] [mail processing]
• Drag & Drop bulk operations not available in search results 3923 [bug] [prioritised by payment]
• Fixes #3718 - Dashboard stopped working. 4240
• Dashboard stopped working 3718 [bug]
• The webhook could not be saved by Telegram, seems to be an invalid URL. 4156 [bug] [telegram] [prioritised by payment]
• Changing time range in "Wait until" picker at trigger action resets time value to "1" 4207 [bug]

5.2.2 (2022-09-13)

Full Changelog

Implemented enhancements:

• Fixes #849 - Allow additional usage of Ticket Number in (Zoom) URL 4191 [enhancement] [needs verification]
• Allow additional usage of Ticket Number in (Zoom) URL 849 [enhancement] [UX/UI] [frontend / JS app]

Fixed bugs:

• Alphabetical order of text modules 4221 [bug]
• Core Workflow: Readonly input fields with link template are not clickable 4233 [bug] [UX/UI] [core workflows]
• Tickets can be closed with the bulk action, even when a mandatory field is empty 4198 [bug] [prioritised by payment]
• Article gets shortened when its text is marked with highlighter 4202 [bug] [prioritised by payment]
• Remove "Create new Customer" in trigger 4214 [bug] [UX/UI]
• Cannot set date for pending close status in postmaster filter 4206 [bug] [channel]
• Article update causes missing icons in the UI after switching internal state 4213 [bug] [UX/UI] [ticket]
• Fixes #4186 - Multiselect does not show values properly in reports. 4185 [bug]
• Multiselect does not show values properly in reports 4186 [bug]
• Knowledge base formatting issue 4093 [bug] [prioritised by payment] [knowledge base]
• Ticket templates do not save the owner attribute 4175 [bug] [prioritised by payment]
• Knowledge base detail page has long loading times when kb has many categories 4190 [bug] [knowledge base] [performance]
• Ticket hook not represented consistently inside a ticket with some articles 3861 [bug] [prioritised by payment] [good first issue]
• multi_tree_select: field is used, but browser says it is empty 4188 [bug] [prioritised by payment]
• Core Workflows no longer allow multiple values for single selection fields 4193 [bug] [prioritised by payment] [core workflows]
• Unable to remove chat topics if chat sessions exist 4178 [bug] [chat]
• Tree select not proper in Report 4174 [bug] [prioritised by payment]
• Avatar upload fails on cropping image 4171 [bug]
• Unable to scroll ticket image view when using arrow keys 4180 [bug] [frontend / JS app]
• Fix scrolling image view when using arrow keys 4177 [bug] [frontend / JS app]
• Secondary organizations are always shown in sidebar even if customer has no secondary organizations assigned 4172 [bug]
• Elasticsearch forgets results from attachments over time 4134 [bug] [search]
• Zendesk migration runs randomly in ssl handshake failure triggered from Zendesk site without a retry 4169 [bug] [import] [prioritised by payment]
• Zendesk migration has currently no retry for attachment fetch 4170 [bug] [import] [prioritised by payment]
• Triggers must not allow adding perform settings which are empty / nil 4131 [bug] [admin area] [mail processing]
• LDAP tries to sync all the time 4167 [bug] [LDAP] [prioritised by payment]
• KB answer image in editor has extra padding 4165 [bug]
• Signatures are taken over from colleagues via "shared draft" function 4042 [bug] [prioritised by payment]
• MultiSelects do not allow storing values in tickets with MariaDB 4148 [bug] [object manager attribute]
• Triggers are not executed if article contains a mention and variable article.body_as_html is used 3991 [bug] [trigger] [prioritised by payment]
• Attachment from KB answer is still sent if manually removed before update 4149 [bug] [prioritised by payment]
• User avatars are missing if authentication is done via Google 3829 [bug] [UX/UI] [prioritised by payment]
• Displayed ticket counter for overviews with subscribe condition differs from number of shown tickets 3853 [bug] [overviews] [prioritised by payment]
• Ticket is not opened, nothing can be viewed if auto assignment selector in admin interface has no value selected 4157 [bug] [ticket]
• iCal implementation of Thunderbird can not be handled 3962 [bug] [prioritised by payment]

5.2.1 (2022-07-05)

Full Changelog

Fixed bugs:

• Allow very long email address 4159 [bug]
• Elasticsearch 8 incompatible with Zammad 5.2 4158
• Selecting group permission "full" behaves differently in user- and role-management 4100 [bug] [prioritised by payment]
• Trigger Attribute "action > is > updated" is not working after Zammad 5.2 update 4153 [bug] [prioritised by payment]
• cannot process emails with special characters in local part 4151 [bug]
• No error message is shown if the mandatory role field is missing during creating/updating overviews 4140 [bug] [admin area] [overviews]
• Tooltips are not displayed correctly for all fields while creating a new group 4129 [bug] [UX/UI] [admin area] [prioritised by payment]
• LDAP import job no longer starts automatically 4143 [bug] [blocker] [LDAP] [prioritised by payment]
• background_services will stop immediately after starting 4141 [bug]
• The use of shared drafts for response ends with the saving of an internal note 4031 [bug]

5.2.0 (2022-06-21)

Full Changelog

Implemented enhancements:

• Time accounting "Overviews" is misleading 4119 [enhancement] [UX/UI] [admin area] [time accounting]
• Translate Slack templates in French 4101 [enhancement] [translation] [integration]
• Translate ticket merge email templates in French 4099 [enhancement] [translation]
• Multi LDAP: Httplog should include source where data was synced from 4106 [enhancement] [UX/UI] [admin area] [LDAP]
• Multiple LDAP server configurations 3141 [enhancement] [admin area] [LDAP] [prioritised by payment]
• implemented time accounting export by activity 3976 [enhancement] [admin area] [time accounting]
• no test e-mail 1471 [enhancement]
• Multi tree select object manager attribute 4062 [enhancement] [prioritised by payment]
• parsing incoming mails breaks on this line "Reply-To: <>" 3867 [enhancement] [prioritised by payment] [mail processing]
• Prefix the contact form css with 'zammad' for a better selection 4048 [enhancement] [theming / skinning]
• Show age (indicator) for public KB Answers 2848 [enhancement] [knowledge base]
• Allow reauthentication of Google / Microsoft 365 accounts 3240 [enhancement] [channel]
• Avatar lookup during user creation can cause significant delays 3542 [enhancement] [prioritised by payment]

Fixed bugs:

• Zendesk import ignores active flag for user during the import 4135 [bug] [import] [prioritised by payment]
• Zammad shows "<![if !supportLists]>- <![endif]>" instead of list icon 4112 [bug] [mail processing]
• Zendesk import for users and organizations works not correctly when custom fields are created with a sanitized name 4128 [bug] [import] [prioritised by payment]
• Popovers will not disappear 4122 [bug] [regression]
• Pop-Up Warning for missing attachments with text containing "attached" or related only appears on english terms (not translated) 4096 [bug]
• 'Sender Format' set to 'Agent Name' causes empty display names in triggers 3890 [bug] [trigger] [prioritised by payment]
• Changing the category of a Knowledge Base answer leads to alternative translation loop 3931 [bug] [prioritised by payment] [knowledge base]
• Switching the photos displayed in the preview does not work with the arrow keys 4030 [bug] [prioritised by payment]
• Webhhok transfers "accounted_time" of an article as integer instead of float/double 4127 [bug]
• User popover shows secondary organizations label if user has no organizations 4125 [bug]
• OS detection crashes if OS name cannot be parsed 4124 [bug]
• Upgrade to Zammad 5.2 not possible (undefined method `view' for nil:NilClass) 4126 [bug]
• Notifications are sent for all tickets when an organization of a customer is updated 3952 [bug] [prioritised by payment]
• Single tree select no longer allows displaying child values 4118 [bug] [blocker] [UX/UI] [ticket]
• users customer name is displayed as id 4040 [bug] [overviews] [prioritised by payment]
• Follow-up detection does not work for the body of plain text mails 3894 [bug] [mail processing]
• DataPrivacy Tasks fail if Zammad has to solve references on users with invalid email addresses 3935 [bug] [data privacy]
• Parents will always be selected when going through the tree in multiple treeselect field 4080 [bug] [UX/UI] [frontend / JS app] [object manager attribute] [form]
• Title column is missing if ticket number is disabled in overview options 3943 [bug]
• script/background-services.rb crashes on startup 4113 [bug] [blocker]
• Monitoring endpoint is complaing about not executed scheduler job "CacheClearJob.perform_now" 4079 [bug]
• Searches display all groups and owners on bulk selections 4054 [bug] [prioritised by payment] [core workflows]
• Wrong default values in ticket create when creating from user profile 4088 [bug] [UX/UI] [ticket] [prioritised by payment]
• Reporting export file shows empty fields in selected columns when "custom sort option" is enabled 4103 [bug] [prioritised by payment]
• Wrongly creation of "session started" activity stream log entry for session check 4105 [bug]
• Latest upgrade to 5.1 is not possible 4097 [bug] [regression]
• Trigger autocomplete when clicking the "Tags" field also without a search term 4095 [bug] [UX/UI] [prioritised by payment] [regression]
• Shared draft attribute in object manage not disabled for onclick 4089 [bug] [object manager attribute]
• Assign user to multiple organizations 1573 [feature backlog] [prioritised by payment]
• Preview of *.ics files in ticket zoom attachments 4091 [feature backlog] [ticket] [prioritised by payment] [productivity]
• Tab behaviour does not show properly when doing a ticket update at the same time 4094 [bug] [prioritised by payment]
• Custom sort on select returns "undefined method `merge' " for older objects 4086 [bug] [prioritised by payment] [object manager attribute]
• Tree Select Trigger changes the conditions on its own 4090 [bug] [prioritised by payment]
• Zammad email display broken 4053 [bug]
• Linked ticket state won't be updated 476 [bug] [frontend / JS app]
• OTRS migration currently do not support custom dropdown multi-select fields 4057 [bug] [import]
• OTRS import fails for DynamicFields of Type Dropdown without possible values 2375 [bug] [import]
• Boolean shows wrong default value if not set to shown by default 4065 [bug] [prioritised by payment] [core workflows]
• Zammad notification emails have a broken 'reason' footer line 4066 [bug]
• Javascript error undefined multiple while opening core workflow with tree selects 4067 [bug] [prioritised by payment]
• Popovers will not disappear anymore 4058 [bug] [regression]
• Freshdesk import currently doesn't handle the ticket type field 4064 [bug] [import]
• Core Workflow: Does show wrong field list if you only have admin permissions and not ticket.agent permissions 4035 [bug] [admin area] [prioritised by payment]
• Migrations (Zendesk, Kayako) currently do not support custom dropdown multi-select fields 4055 [bug] [import] [prioritised by payment]
• Ticket in the ticket creation screen tags are shown after 2 characters, in the ticket zoom after 1 character 3748 [bug]
• Clicking the button in a mail opens the link as a photo 4044 [bug] [ticket] [prioritised by payment]
• Tree select widget closes unexpectedly 4041 [bug] [prioritised by payment]
• pre-code tags cause Zammad to swallow content 4039 [bug] [mail processing]
• Error on second migration of an microsoft365 channel undefined method `options' for nil:NilClass 4060 [bug] [channel] [prioritised by payment]
• Freshdesk migration which doesn't support time entries runs in unwanted behaviour 4052 [bug] [import]
• Freshdesk-Migration does not like no Companies / Organisations within the source 4051 [bug] [import]
• Cannot encrypt if multiple S/MIME certificates exist and one is expired 4029 [bug]
• Can't delete smime certificate - ERROR: duplicate key value violates unique constraint 4049 [bug] [prioritised by payment]
• Core Workflow - Unable to select "has changed" logic when creating new workflow. It is also replaced with "is" in previously created workflows. 4046 [bug]
• undefined method to_hash on editing select fields in the admin interface after migration to 5.1 4027 [bug]
• Knowledge Base on-the-fly updating does not work 4026 [bug]
• Default time diff for date and datetime objects don't function 3763 [bug] [object manager attribute]
• Problems with duplicate records in Translations table 4020 [bug] [translation]
• Tree select value cannot be set to "-" (empty) with Trigger/Scheduler/Core workflow 4024 [bug] [prioritised by payment]
• Admin macros are not usable with admin permissions only 4032 [bug] [admin area] [prioritised by payment]
• Admin SLA index view does not show update time if "for agent respond" is selected 4033 [bug] [admin area] [prioritised by payment]
• Core Workflow: Stop after match is not saved 4034 [bug] [admin area] [prioritised by payment] [core workflows]
• KB Public menus scroll bar positioning incorrect 4008 [bug] [UX/UI] [knowledge base]
• Freshdesk import error when a inline image source attribute contains no clean url 4028 [bug] [import] [prioritised by payment]
• Mention history does not show properly who got added 3984 [bug] [UX/UI] [history]
• Translation introduction text shows wrong keyboard shortcut 2885 [bug] [UX/UI] [translation]
• Translation introduction text shows wrong keyboard shortcut 3990 [bug]
• Obsolete notice field in admin calendar view 4023 [bug] [admin area]
• Error “customer_id required” on Macro execution 4022 [bug] [UX/UI] [macros]
• Translations are not available in API after syncing 4016 [bug]
• Upgraded to 5.1.0: pending time doesn’t show a date 4018 [bug] [translation] [prioritised by payment]
• UI is not updated right after importing users csv file 3919 [bug]
• Pending closed/reminder date selector shows current date black on dark gray 2316 [bug] [UX/UI] [regression]
• LDAP with many groups (<5k) and group role relation (>50) will crash in frontend 3994 [bug] [UX/UI] [LDAP] [prioritised by payment]