# Change Log

## [5.2.3](https://github.com/zammad/zammad/tree/5.2.3) (2022-09-30)
[Full Changelog](https://github.com/zammad/zammad/compare/5.2.2...5.2.3)

**Implemented enhancements:**

- Unable to add Microsoft 365 account when admin consent for enterprise applications is enabled [3963](https://github.com/zammad/zammad/issues/3963) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
- Zendesk Import: Link to linked Tickets are not working after migration to Zammad [4249](https://github.com/zammad/zammad/issues/4249) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[import](https://github.com/zammad/zammad/labels/import)]

**Fixed bugs:**

- KB answer linking in ticket zoom fails: Couldn't find KnowledgeBase::Answer with 'id'=315 [4259](https://github.com/zammad/zammad/issues/4259) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge%20base)]
- Locking a record with unpersisted changes is not supported. Use `save` to persist the changes, or `reload` to discard them explicitly [3664](https://github.com/zammad/zammad/issues/3664) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- HTML table in mail preview is misformatted [3630](https://github.com/zammad/zammad/issues/3630) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Zammad suffers from serious performance degrade on incorrect role configurations [4243](https://github.com/zammad/zammad/issues/4243) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Apply via role granted permission while creating shared draft [4071](https://github.com/zammad/zammad/issues/4071) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- Mandatory field in combination with automatic assignment leads to a divergence in the setting of the ticket owner [4245](https://github.com/zammad/zammad/issues/4245) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Type attribute is being ignored on Zendesk import [4246](https://github.com/zammad/zammad/issues/4246) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Email address falsely converted on pasting into article body [3099](https://github.com/zammad/zammad/issues/3099) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Zendesk import does not import comment create date inside of the created articles [4244](https://github.com/zammad/zammad/issues/4244) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Zendesk import does not import embedded images [4234](https://github.com/zammad/zammad/issues/4234) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Fix width of tags add in trigger [4215](https://github.com/zammad/zammad/issues/4215) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)]
- HTML comments/conditions being rendered from emails [4184](https://github.com/zammad/zammad/issues/4184) [[bug](https://github.com/zammad/zammad/labels/bug)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
- Drag & Drop bulk operations not available in search results [3923](https://github.com/zammad/zammad/issues/3923) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Fixes #3718 - Dashboard stopped working. [4240](https://github.com/zammad/zammad/pull/4240)
- Dashboard stopped working [3718](https://github.com/zammad/zammad/issues/3718) [[bug](https://github.com/zammad/zammad/labels/bug)]
- The webhook could not be saved by Telegram, seems to be an invalid URL. [4156](https://github.com/zammad/zammad/issues/4156) [[bug](https://github.com/zammad/zammad/labels/bug)] [[telegram](https://github.com/zammad/zammad/labels/telegram)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Changing time range in "Wait until" picker at trigger action resets time value to "1" [4207](https://github.com/zammad/zammad/issues/4207) [[bug](https://github.com/zammad/zammad/labels/bug)]

## [5.2.2](https://github.com/zammad/zammad/tree/5.2.2) (2022-09-13)
[Full Changelog](https://github.com/zammad/zammad/compare/5.2.1...5.2.2)

**Implemented enhancements:**

- Fixes #849 - Allow additional usage of Ticket Number in (Zoom) URL [4191](https://github.com/zammad/zammad/pull/4191) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[needs verification](https://github.com/zammad/zammad/labels/needs%20verification)]
- Allow additional usage of Ticket Number in (Zoom) URL [849](https://github.com/zammad/zammad/issues/849) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend%20%2F%20JS%20app)]

**Fixed bugs:**

- Alphabetical order of text modules [4221](https://github.com/zammad/zammad/issues/4221) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Core Workflow: Readonly input fields with link template are not clickable [4233](https://github.com/zammad/zammad/issues/4233) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[core workflows](https://github.com/zammad/zammad/labels/core%20workflows)]
- Tickets can be closed with the bulk action, even when a mandatory field is empty [4198](https://github.com/zammad/zammad/issues/4198) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Article gets shortened when its text is marked with highlighter [4202](https://github.com/zammad/zammad/issues/4202) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Remove "Create new Customer" in trigger [4214](https://github.com/zammad/zammad/issues/4214) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)]
- Cannot set date for pending close status in postmaster filter [4206](https://github.com/zammad/zammad/issues/4206) [[bug](https://github.com/zammad/zammad/labels/bug)] [[channel](https://github.com/zammad/zammad/labels/channel)]
- Article update causes missing icons in the UI after switching internal state [4213](https://github.com/zammad/zammad/issues/4213) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- Fixes #4186 - Multiselect does not show values properly in reports. [4185](https://github.com/zammad/zammad/pull/4185) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Multiselect does not show values properly in reports [4186](https://github.com/zammad/zammad/issues/4186) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Knowledge base formatting issue [4093](https://github.com/zammad/zammad/issues/4093) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge%20base)]
- Ticket templates do not save the owner attribute [4175](https://github.com/zammad/zammad/issues/4175) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Knowledge base detail page has long loading times when kb has many categories [4190](https://github.com/zammad/zammad/issues/4190) [[bug](https://github.com/zammad/zammad/labels/bug)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge%20base)] [[performance](https://github.com/zammad/zammad/labels/performance)]
- Ticket hook not represented consistently inside a ticket with some articles [3861](https://github.com/zammad/zammad/issues/3861) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[good first issue](https://github.com/zammad/zammad/labels/good%20first%20issue)]
- multi_tree_select: field is used, but browser says it is empty [4188](https://github.com/zammad/zammad/issues/4188) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Core Workflows no longer allow multiple values for single selection fields [4193](https://github.com/zammad/zammad/issues/4193) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[core workflows](https://github.com/zammad/zammad/labels/core%20workflows)]
- Unable to remove chat topics if chat sessions exist [4178](https://github.com/zammad/zammad/issues/4178) [[bug](https://github.com/zammad/zammad/labels/bug)] [[chat](https://github.com/zammad/zammad/labels/chat)]
- Tree select not proper in Report [4174](https://github.com/zammad/zammad/issues/4174) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Avatar upload fails on cropping image [4171](https://github.com/zammad/zammad/issues/4171) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Unable to scroll ticket image view when using arrow keys [4180](https://github.com/zammad/zammad/issues/4180) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend%20%2F%20JS%20app)]
- Fix scrolling image view when using arrow keys [4177](https://github.com/zammad/zammad/pull/4177) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend%20%2F%20JS%20app)]
- Secondary organizations are always shown in sidebar even if customer has no secondary organizations assigned [4172](https://github.com/zammad/zammad/issues/4172) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Elasticsearch forgets results from attachments over time [4134](https://github.com/zammad/zammad/issues/4134) [[bug](https://github.com/zammad/zammad/labels/bug)] [[search](https://github.com/zammad/zammad/labels/search)]
- Zendesk migration runs randomly in ssl handshake failure triggered from Zendesk site without a retry [4169](https://github.com/zammad/zammad/issues/4169) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Zendesk migration has currently no retry for attachment fetch [4170](https://github.com/zammad/zammad/issues/4170) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Triggers must not allow adding perform settings which are empty / nil [4131](https://github.com/zammad/zammad/issues/4131) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
-  LDAP tries to sync all the time [4167](https://github.com/zammad/zammad/issues/4167) [[bug](https://github.com/zammad/zammad/labels/bug)] [[LDAP](https://github.com/zammad/zammad/labels/LDAP)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- KB answer image in editor has extra padding [4165](https://github.com/zammad/zammad/issues/4165) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Signatures are taken over from colleagues via "shared draft" function [4042](https://github.com/zammad/zammad/issues/4042) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- MultiSelects do not allow storing values in tickets with MariaDB [4148](https://github.com/zammad/zammad/issues/4148) [[bug](https://github.com/zammad/zammad/labels/bug)] [[object manager attribute](https://github.com/zammad/zammad/labels/object%20manager%20attribute)]
- Triggers are not executed if article contains a mention and variable ``article.body_as_html`` is used [3991](https://github.com/zammad/zammad/issues/3991) [[bug](https://github.com/zammad/zammad/labels/bug)] [[trigger](https://github.com/zammad/zammad/labels/trigger)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Attachment from KB answer is still sent if manually removed before update [4149](https://github.com/zammad/zammad/issues/4149) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- User avatars are missing if authentication is done via Google [3829](https://github.com/zammad/zammad/issues/3829) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Displayed ticket counter for overviews with subscribe condition differs from number of shown tickets [3853](https://github.com/zammad/zammad/issues/3853) [[bug](https://github.com/zammad/zammad/labels/bug)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Ticket is not opened, nothing can be viewed if auto assignment selector in admin interface has no value selected [4157](https://github.com/zammad/zammad/issues/4157) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- iCal implementation of Thunderbird can not be handled [3962](https://github.com/zammad/zammad/issues/3962) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]

## [5.2.1](https://github.com/zammad/zammad/tree/5.2.1) (2022-07-05)
[Full Changelog](https://github.com/zammad/zammad/compare/5.2.0...5.2.1)

**Fixed bugs:**

- Allow very long email address [4159](https://github.com/zammad/zammad/issues/4159) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Elasticsearch 8 incompatible with Zammad 5.2 [4158](https://github.com/zammad/zammad/issues/4158)
- Selecting group permission "full" behaves differently in user- and role-management [4100](https://github.com/zammad/zammad/issues/4100) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Trigger Attribute "action > is > updated" is not working after Zammad 5.2 update [4153](https://github.com/zammad/zammad/issues/4153) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- cannot process emails with special characters in local part [4151](https://github.com/zammad/zammad/issues/4151) [[bug](https://github.com/zammad/zammad/labels/bug)]
- No error message is shown if the mandatory role field is missing during creating/updating overviews [4140](https://github.com/zammad/zammad/issues/4140) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[overviews](https://github.com/zammad/zammad/labels/overviews)]
- Tooltips are not displayed correctly for all fields while creating a new group [4129](https://github.com/zammad/zammad/issues/4129) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- LDAP import job no longer starts automatically [4143](https://github.com/zammad/zammad/issues/4143) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[LDAP](https://github.com/zammad/zammad/labels/LDAP)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- background_services will stop immediately after starting [4141](https://github.com/zammad/zammad/issues/4141) [[bug](https://github.com/zammad/zammad/labels/bug)]
- The use of shared drafts for response ends with the saving of an internal note [4031](https://github.com/zammad/zammad/issues/4031) [[bug](https://github.com/zammad/zammad/labels/bug)]

## [5.2.0](https://github.com/zammad/zammad/tree/5.2.0) (2022-06-21)
[Full Changelog](https://github.com/zammad/zammad/compare/5.1.0...5.2.0)

**Implemented enhancements:**

- Time accounting "Overviews" is misleading [4119](https://github.com/zammad/zammad/issues/4119) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[time accounting](https://github.com/zammad/zammad/labels/time%20accounting)]
- Translate Slack templates in French [4101](https://github.com/zammad/zammad/pull/4101) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[translation](https://github.com/zammad/zammad/labels/translation)] [[integration](https://github.com/zammad/zammad/labels/integration)]
- Translate ticket merge email templates in French [4099](https://github.com/zammad/zammad/pull/4099) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[translation](https://github.com/zammad/zammad/labels/translation)]
- Multi LDAP: Httplog should include source where data was synced from [4106](https://github.com/zammad/zammad/issues/4106) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[LDAP](https://github.com/zammad/zammad/labels/LDAP)]
- Multiple LDAP server configurations [3141](https://github.com/zammad/zammad/issues/3141) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[LDAP](https://github.com/zammad/zammad/labels/LDAP)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- implemented time accounting export by activity [3976](https://github.com/zammad/zammad/pull/3976) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[time accounting](https://github.com/zammad/zammad/labels/time%20accounting)]
- no test e-mail [1471](https://github.com/zammad/zammad/issues/1471) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)]
- Multi tree select object manager attribute [4062](https://github.com/zammad/zammad/issues/4062) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- parsing incoming mails breaks on this line "Reply-To: <>" [3867](https://github.com/zammad/zammad/issues/3867) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
- Prefix the contact form css with 'zammad' for a better selection [4048](https://github.com/zammad/zammad/issues/4048) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[theming / skinning](https://github.com/zammad/zammad/labels/theming%20%2F%20skinning)]
- Show age (indicator) for public KB Answers [2848](https://github.com/zammad/zammad/issues/2848) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge%20base)]
- Allow reauthentication of Google / Microsoft 365 accounts [3240](https://github.com/zammad/zammad/issues/3240) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[channel](https://github.com/zammad/zammad/labels/channel)]
- Avatar lookup during user creation can cause significant delays [3542](https://github.com/zammad/zammad/issues/3542) [[enhancement](https://github.com/zammad/zammad/labels/enhancement)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]

**Fixed bugs:**

- Zendesk import ignores active flag for user during the import [4135](https://github.com/zammad/zammad/issues/4135) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Zammad shows "<![if !supportLists]>- <![endif]>" instead of list icon [4112](https://github.com/zammad/zammad/issues/4112) [[bug](https://github.com/zammad/zammad/labels/bug)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
- Zendesk import for users and organizations works not correctly when custom fields are created with a sanitized name [4128](https://github.com/zammad/zammad/issues/4128) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Popovers will not disappear [4122](https://github.com/zammad/zammad/issues/4122) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Pop-Up Warning for missing attachments with text containing "attached" or related only appears on english terms (not translated) [4096](https://github.com/zammad/zammad/issues/4096) [[bug](https://github.com/zammad/zammad/labels/bug)]
- 'Sender Format' set to 'Agent Name' causes empty display names in triggers [3890](https://github.com/zammad/zammad/issues/3890) [[bug](https://github.com/zammad/zammad/labels/bug)] [[trigger](https://github.com/zammad/zammad/labels/trigger)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Changing the category of a Knowledge Base answer leads to alternative translation loop [3931](https://github.com/zammad/zammad/issues/3931) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge%20base)]
- Switching the photos displayed in the preview does not work with the arrow keys [4030](https://github.com/zammad/zammad/issues/4030) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Webhhok transfers "accounted_time" of an article as integer instead of float/double [4127](https://github.com/zammad/zammad/issues/4127) [[bug](https://github.com/zammad/zammad/labels/bug)]
- User popover shows secondary organizations label if user has no organizations [4125](https://github.com/zammad/zammad/issues/4125) [[bug](https://github.com/zammad/zammad/labels/bug)]
- OS detection crashes if OS name cannot be parsed [4124](https://github.com/zammad/zammad/issues/4124) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Upgrade to Zammad 5.2 not possible (undefined method `view' for nil:NilClass) [4126](https://github.com/zammad/zammad/issues/4126) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Notifications are sent for all tickets when an organization of a customer is updated [3952](https://github.com/zammad/zammad/issues/3952) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Single tree select no longer allows displaying child values [4118](https://github.com/zammad/zammad/issues/4118) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)]
- users customer name is displayed as id [4040](https://github.com/zammad/zammad/issues/4040) [[bug](https://github.com/zammad/zammad/labels/bug)] [[overviews](https://github.com/zammad/zammad/labels/overviews)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Follow-up detection does not work for the body of plain text mails [3894](https://github.com/zammad/zammad/issues/3894) [[bug](https://github.com/zammad/zammad/labels/bug)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
- DataPrivacy Tasks fail if Zammad has to  solve references on users with invalid email addresses [3935](https://github.com/zammad/zammad/issues/3935) [[bug](https://github.com/zammad/zammad/labels/bug)] [[data privacy](https://github.com/zammad/zammad/labels/data%20privacy)]
- Parents will always be selected when going through the tree in multiple treeselect field [4080](https://github.com/zammad/zammad/issues/4080) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend%20%2F%20JS%20app)] [[object manager attribute](https://github.com/zammad/zammad/labels/object%20manager%20attribute)] [[form](https://github.com/zammad/zammad/labels/form)]
- Title column is missing if ticket number is disabled in overview options [3943](https://github.com/zammad/zammad/issues/3943) [[bug](https://github.com/zammad/zammad/labels/bug)]
- script/background-services.rb crashes on startup [4113](https://github.com/zammad/zammad/issues/4113) [[bug](https://github.com/zammad/zammad/labels/bug)] [[blocker](https://github.com/zammad/zammad/labels/blocker)]
- Monitoring endpoint is complaing about not executed scheduler job "CacheClearJob.perform_now" [4079](https://github.com/zammad/zammad/issues/4079) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Searches display all groups and owners on bulk selections [4054](https://github.com/zammad/zammad/issues/4054) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[core workflows](https://github.com/zammad/zammad/labels/core%20workflows)]
- Wrong default values in ticket create when creating from user profile [4088](https://github.com/zammad/zammad/issues/4088) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Reporting export file shows empty fields in selected columns when "custom sort option" is enabled [4103](https://github.com/zammad/zammad/issues/4103) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Wrongly creation of "session started" activity stream log entry for session check [4105](https://github.com/zammad/zammad/issues/4105) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Latest upgrade to 5.1 is not possible [4097](https://github.com/zammad/zammad/issues/4097) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Trigger autocomplete when clicking the "Tags" field also without a search term [4095](https://github.com/zammad/zammad/issues/4095) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Shared draft attribute in object manage not disabled for onclick [4089](https://github.com/zammad/zammad/issues/4089) [[bug](https://github.com/zammad/zammad/labels/bug)] [[object manager attribute](https://github.com/zammad/zammad/labels/object%20manager%20attribute)]
- Assign user to multiple organizations [1573](https://github.com/zammad/zammad/issues/1573) [[feature backlog](https://github.com/zammad/zammad/labels/feature%20backlog)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Preview of *.ics files in ticket zoom attachments [4091](https://github.com/zammad/zammad/issues/4091) [[feature backlog](https://github.com/zammad/zammad/labels/feature%20backlog)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[productivity](https://github.com/zammad/zammad/labels/productivity)]
- Tab behaviour does not show properly when doing a ticket update at the same time [4094](https://github.com/zammad/zammad/issues/4094) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Custom sort on select returns "undefined method `merge' " for older objects [4086](https://github.com/zammad/zammad/issues/4086) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[object manager attribute](https://github.com/zammad/zammad/labels/object%20manager%20attribute)]
- Tree Select Trigger changes the conditions on its own [4090](https://github.com/zammad/zammad/issues/4090) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Zammad email display broken [4053](https://github.com/zammad/zammad/issues/4053) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Linked ticket state won't be updated [476](https://github.com/zammad/zammad/issues/476) [[bug](https://github.com/zammad/zammad/labels/bug)] [[frontend / JS app](https://github.com/zammad/zammad/labels/frontend%20%2F%20JS%20app)]
- OTRS migration currently do not support custom dropdown multi-select fields [4057](https://github.com/zammad/zammad/issues/4057) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- OTRS import fails for DynamicFields of Type Dropdown without possible values [2375](https://github.com/zammad/zammad/issues/2375) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Boolean shows wrong default value if not set to shown by default [4065](https://github.com/zammad/zammad/issues/4065) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[core workflows](https://github.com/zammad/zammad/labels/core%20workflows)]
- Zammad notification emails have a broken 'reason' footer line [4066](https://github.com/zammad/zammad/issues/4066) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Javascript error undefined multiple while opening core workflow with tree selects [4067](https://github.com/zammad/zammad/issues/4067) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Popovers will not disappear anymore [4058](https://github.com/zammad/zammad/issues/4058) [[bug](https://github.com/zammad/zammad/labels/bug)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- Freshdesk import currently doesn't handle the ticket type field [4064](https://github.com/zammad/zammad/issues/4064) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Core Workflow: Does show wrong field list if you only have admin permissions and not ticket.agent permissions [4035](https://github.com/zammad/zammad/issues/4035) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Migrations (Zendesk, Kayako) currently do not support custom dropdown multi-select fields [4055](https://github.com/zammad/zammad/issues/4055) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Ticket in the ticket creation screen tags are shown after 2 characters, in the ticket zoom after 1 character [3748](https://github.com/zammad/zammad/issues/3748) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Clicking the button  in a mail opens the link as a photo [4044](https://github.com/zammad/zammad/issues/4044) [[bug](https://github.com/zammad/zammad/labels/bug)] [[ticket](https://github.com/zammad/zammad/labels/ticket)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Tree select widget closes unexpectedly [4041](https://github.com/zammad/zammad/issues/4041) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- pre-code tags cause Zammad to swallow content [4039](https://github.com/zammad/zammad/issues/4039) [[bug](https://github.com/zammad/zammad/labels/bug)] [[mail processing](https://github.com/zammad/zammad/labels/mail%20processing)]
- Error on second migration of an microsoft365 channel undefined method `options' for nil:NilClass [4060](https://github.com/zammad/zammad/issues/4060) [[bug](https://github.com/zammad/zammad/labels/bug)] [[channel](https://github.com/zammad/zammad/labels/channel)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Freshdesk migration which doesn't support time entries runs in unwanted behaviour [4052](https://github.com/zammad/zammad/issues/4052) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Freshdesk-Migration does not like no Companies / Organisations within the source [4051](https://github.com/zammad/zammad/issues/4051) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)]
- Cannot encrypt if multiple S/MIME certificates exist and one is expired [4029](https://github.com/zammad/zammad/issues/4029) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Can't delete smime certificate - ERROR:  duplicate key value violates unique constraint [4049](https://github.com/zammad/zammad/issues/4049) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Core Workflow - Unable to select "has changed" logic when creating new workflow. It is also replaced with "is" in previously created workflows. [4046](https://github.com/zammad/zammad/issues/4046) [[bug](https://github.com/zammad/zammad/labels/bug)]
- undefined method `to_hash` on editing select fields in the admin interface after migration to 5.1 [4027](https://github.com/zammad/zammad/issues/4027) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Knowledge Base on-the-fly updating does not work [4026](https://github.com/zammad/zammad/issues/4026) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Default time diff for date and datetime objects don't function [3763](https://github.com/zammad/zammad/issues/3763) [[bug](https://github.com/zammad/zammad/labels/bug)] [[object manager attribute](https://github.com/zammad/zammad/labels/object%20manager%20attribute)]
- Problems with duplicate records in Translations table [4020](https://github.com/zammad/zammad/issues/4020) [[bug](https://github.com/zammad/zammad/labels/bug)] [[translation](https://github.com/zammad/zammad/labels/translation)]
- Tree select value cannot be set to "-" (empty) with Trigger/Scheduler/Core workflow [4024](https://github.com/zammad/zammad/issues/4024) [[bug](https://github.com/zammad/zammad/labels/bug)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Admin macros are not usable with admin permissions only [4032](https://github.com/zammad/zammad/issues/4032) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Admin SLA index view does not show update time if "for agent respond" is selected [4033](https://github.com/zammad/zammad/issues/4033) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Core Workflow: Stop after match is not saved  [4034](https://github.com/zammad/zammad/issues/4034) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)] [[core workflows](https://github.com/zammad/zammad/labels/core%20workflows)]
- KB Public menus scroll bar positioning incorrect [4008](https://github.com/zammad/zammad/issues/4008) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[knowledge base](https://github.com/zammad/zammad/labels/knowledge%20base)]
- Freshdesk import error when a inline image source attribute contains no clean url [4028](https://github.com/zammad/zammad/issues/4028) [[bug](https://github.com/zammad/zammad/labels/bug)] [[import](https://github.com/zammad/zammad/labels/import)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- Mention history does not show properly who got added [3984](https://github.com/zammad/zammad/issues/3984) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[history](https://github.com/zammad/zammad/labels/history)]
- Translation introduction text shows wrong keyboard shortcut [2885](https://github.com/zammad/zammad/issues/2885) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[translation](https://github.com/zammad/zammad/labels/translation)]
- Translation introduction text shows wrong keyboard shortcut  [3990](https://github.com/zammad/zammad/pull/3990) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Obsolete notice field in admin calendar view [4023](https://github.com/zammad/zammad/issues/4023) [[bug](https://github.com/zammad/zammad/labels/bug)] [[admin area](https://github.com/zammad/zammad/labels/admin%20area)]
- Error “customer_id required” on Macro execution [4022](https://github.com/zammad/zammad/issues/4022) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[macros](https://github.com/zammad/zammad/labels/macros)]
- Translations are not available in API after syncing [4016](https://github.com/zammad/zammad/issues/4016) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Upgraded to 5.1.0: pending time doesn’t show a date [4018](https://github.com/zammad/zammad/issues/4018) [[bug](https://github.com/zammad/zammad/labels/bug)] [[translation](https://github.com/zammad/zammad/labels/translation)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]
- UI is not updated right after importing users csv file [3919](https://github.com/zammad/zammad/issues/3919) [[bug](https://github.com/zammad/zammad/labels/bug)]
- Pending closed/reminder date selector shows current date black on dark gray [2316](https://github.com/zammad/zammad/issues/2316) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[regression](https://github.com/zammad/zammad/labels/regression)]
- LDAP with many groups (<5k) and group role relation (>50) will crash in frontend [3994](https://github.com/zammad/zammad/issues/3994) [[bug](https://github.com/zammad/zammad/labels/bug)] [[UX/UI](https://github.com/zammad/zammad/labels/UX%2FUI)] [[LDAP](https://github.com/zammad/zammad/labels/LDAP)] [[prioritised by payment](https://github.com/zammad/zammad/labels/prioritised%20by%20payment)]