zammad/lib/import/otrs/history/new_ticket.rb

module Import
  module OTRS
    class History
      class NewTicket < Import::OTRS::History
        def init_callback(history)
          @history_attributes = {
            id: history['HistoryID'],
            o_id: history['TicketID'],
            history_type: 'created',
            history_object: 'Ticket',
            created_at: history['CreateTime'],
            created_by_id: history['CreateBy']
          }
        end
      end
    end
  end
end