zammad/lib/sso/otrs.rb

# Copyright (C) 2012-2013 Zammad Foundation, http://zammad-foundation.org/

module Sso::Otrs
  def self.check( params, config_item )

    endpoint = Setting.get('import_otrs_endpoint')
    return false if !endpoint
    return false if endpoint.empty?
    return false if endpoint == 'http://otrs_host/otrs'
    return false if !params['SessionID']

    # connect to OTRS
    result = Import::OTRS.session( params['SessionID'] )
    return false if !result
    return false if !result['groups_ro']
    return false if !result['groups_rw']
    return false if !result['user']

    user = User.where( :login => result['user']['UserLogin'], :active => true ).first

    # sync / check permissions
    Import::OTRS.permission_sync( user, result, config_item )

    return user
  end
end