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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

Branch: interface
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Martin Edenhofer 252e1e0b48 Merge branch 'develop' into interface 9 years ago
app 0dec19b5e5 Merge branch 'interface' of github.com:martini/zammad into interface 9 years ago
config 99f64668e7 Init commit for object manager. 9 years ago
contrib 970f4dd03a switching to unix domain sockets 10 years ago
db 5510428e8f Some import bug fixes. 9 years ago
doc e25dcf891d Update GLOSSARY.md 10 years ago
extras b9a18e90db added zammad.spec, removed obsolte specs 10 years ago
lib 252e1e0b48 Merge branch 'develop' into interface 9 years ago
log 2a5d4954ab Init version. 12 years ago
prototype f2617c9b38 style updates 12 years ago
public a153681ea1 Fixed tests. 9 years ago
script 1f65db48ac Fixed websocket messages with recipients. 9 years ago
test 5e22499e44 - Fixed typo in unit test filename. 9 years ago
tmp b75f900bcd Added pids directory. 11 years ago
vendor 28446b0400 Added class reload support, expecting rack layer. 10 years ago
.gitignore 889d348af0 Improved ignore file. 10 years ago
CREDITS 98ebb20692 add reply icon credit 10 years ago
Gemfile a43c0bc062 Merge branch 'develop' into interface 9 years ago
Guardfile 7e068c0e75 add svg to guardfile 9 years ago
README.md f7b772f7c1 Don't run Bundler as root. Bundler can ask for sudo if it is needed, and installing your bundle as root will break this application for all non-root users on this machine. 9 years ago
README_Install_Mac.md e01873b590 Updated readme's. 10 years ago
README_Install_Ubuntu.md e01873b590 Updated readme's. 10 years ago
README_elasticsearch.md cb35c946eb Added es read me. 9 years ago
Rakefile 57d0b22e09 removed metric_fu 11 years ago
config.ru 2a5d4954ab Init version. 12 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.