zammad

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

1. Install Zammad on your system

   root@shell> cd /opt/
   root@shell> tar -xzf zammad-1.0.1.tar.gz
   root@shell> useradd zammad
   zammad@shell> su - zammad
   

2. Install all dependencies

   zammad@shell> cd zammad
   zammad@shell> gem install bundler
   
   # For PostgreSQL (note, the option says "without ... mysql")
   zammad@shell> bundle install --without test development mysql
   
   # For MySQL (note, the option says "without ... postgres")
   zammad@shell> bundle install --without test development postgres
   

3. Configure your databases

   zammad@shell> cp config/database.yml.dist config/database.yml
   zammad@shell> vi config/database.yml
   

4. Initialize your database

   zammad@shell> export RAILS_ENV=production
   zammad@shell> rake db:create
   zammad@shell> rake db:migrate
   zammad@shell> rake db:seed
   

5. Change directory to zammad (if needed) and start the web server:

   zammad@shell> rake assets:precompile
   zammad@shell> rails s -p 3000 # application web server
   zammad@shell> script/websocket-server.rb start # non blocking websocket server
   zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser
   

6. Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.