zammad/test/unit/ticket_test.rb

# encoding: utf-8
require 'test_helper'

class TicketTest < ActiveSupport::TestCase
  test 'ticket create' do
    ticket = Ticket.create(
      title: "some title\n äöüß",
      group: Group.lookup(name: 'Users'),
      customer_id: 2,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert(ticket, 'ticket created')

    assert_equal(ticket.title, 'some title  äöüß', 'ticket.title verify')
    assert_equal(ticket.group.name, 'Users', 'ticket.group verify')
    assert_equal(ticket.state.name, 'new', 'ticket.state verify')

    # create inbound article #1
    article_inbound1 = Ticket::Article.create(
      ticket_id: ticket.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message article_inbound1 😍😍😍',
      internal: false,
      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
      type: Ticket::Article::Type.find_by(name: 'email'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(article_inbound1.body, 'some message article_inbound1 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound')

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 1, 'ticket.article_count verify - inbound')
    assert_equal(ticket.last_contact.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact verify - inbound')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer verify - inbound')
    assert_equal(ticket.last_contact_agent, nil, 'ticket.last_contact_agent verify - inbound')
    assert_equal(ticket.first_response, nil, 'ticket.first_response verify - inbound')
    assert_equal(ticket.close_time, nil, 'ticket.close_time verify - inbound')

    # create inbound article #2
    sleep 2
    article_inbound2 = Ticket::Article.create(
      ticket_id: ticket.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message article_inbound2 😍😍😍',
      internal: false,
      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
      type: Ticket::Article::Type.find_by(name: 'email'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(article_inbound2.body, 'some message article_inbound2 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound')

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 2, 'ticket.article_count verify - inbound')
    assert_equal(ticket.last_contact.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact verify - inbound')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer verify - inbound')
    assert_equal(ticket.last_contact_agent, nil, 'ticket.last_contact_agent verify - inbound')
    assert_equal(ticket.first_response, nil, 'ticket.first_response verify - inbound')
    assert_equal(ticket.close_time, nil, 'ticket.close_time verify - inbound')

    # create note article
    article_note = Ticket::Article.create(
      ticket_id: ticket.id,
      from: 'some person',
      subject: "some\nnote",
      body: "some\n message",
      internal: true,
      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
      type: Ticket::Article::Type.find_by(name: 'note'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(article_note.subject, 'some note', 'article_note.subject verify - inbound')
    assert_equal(article_note.body, "some\n message", 'article_note.body verify - inbound')

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 3, 'ticket.article_count verify - note')
    assert_equal(ticket.last_contact.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact verify - note')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer verify - note')
    assert_equal(ticket.last_contact_agent, nil, 'ticket.last_contact_agent verify - note')
    assert_equal(ticket.first_response, nil, 'ticket.first_response verify - note')
    assert_equal(ticket.close_time, nil, 'ticket.close_time verify - note')

    # create outbound article
    sleep 2
    article_outbound = Ticket::Article.create(
      ticket_id: ticket.id,
      from: 'some_recipient@example.com',
      to: 'some_sender@example.com',
      subject: 'some subject',
      message_id: 'some@id2',
      body: 'some message 2',
      internal: false,
      sender: Ticket::Article::Sender.find_by(name: 'Agent'),
      type: Ticket::Article::Type.find_by(name: 'email'),
      updated_by_id: 1,
      created_by_id: 1,
    )

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 4, 'ticket.article_count verify - outbound')
    assert_equal(ticket.last_contact.to_s, article_outbound.created_at.to_s, 'ticket.last_contact verify - outbound')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound1.created_at.to_s, 'ticket.last_contact_customer verify - outbound')
    assert_equal(ticket.last_contact_agent.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent verify - outbound')
    assert_equal(ticket.first_response.to_s, article_outbound.created_at.to_s, 'ticket.first_response verify - outbound')
    assert_equal(ticket.close_time, nil, 'ticket.close_time verify - outbound')

    # create inbound article #3
    article_inbound3 = Ticket::Article.create(
      ticket_id: ticket.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message article_inbound3 😍😍😍',
      internal: false,
      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
      type: Ticket::Article::Type.find_by(name: 'email'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(article_inbound3.body, 'some message article_inbound3 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound')

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 5, 'ticket.article_count verify - inbound')
    assert_equal(ticket.last_contact.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact verify - inbound')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact_customer verify - inbound')
    assert_equal(ticket.last_contact_agent.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent verify - outbound')
    assert_equal(ticket.first_response.to_s, article_outbound.created_at.to_s, 'ticket.first_response verify - outbound')
    assert_equal(ticket.close_time, nil, 'ticket.close_time verify - outbound')

    # create inbound article #4
    sleep 2
    article_inbound4 = Ticket::Article.create(
      ticket_id: ticket.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message article_inbound4 😍😍😍',
      internal: false,
      sender: Ticket::Article::Sender.find_by(name: 'Customer'),
      type: Ticket::Article::Type.find_by(name: 'email'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(article_inbound4.body, 'some message article_inbound4 😍😍😍'.utf8_to_3bytesutf8, 'article_inbound.body verify - inbound')

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 6, 'ticket.article_count verify - inbound')
    assert_equal(ticket.last_contact.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact verify - inbound')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact_customer verify - inbound')
    assert_equal(ticket.last_contact_agent.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent verify - outbound')
    assert_equal(ticket.first_response.to_s, article_outbound.created_at.to_s, 'ticket.first_response verify - outbound')
    assert_equal(ticket.close_time, nil, 'ticket.close_time verify - outbound')

    ticket.state_id = Ticket::State.where(name: 'closed').first.id
    ticket.save

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.article_count, 6, 'ticket.article_count verify - state update')
    assert_equal(ticket.last_contact.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact verify - state update')
    assert_equal(ticket.last_contact_customer.to_s, article_inbound3.created_at.to_s, 'ticket.last_contact_customer verify - state update')
    assert_equal(ticket.last_contact_agent.to_s, article_outbound.created_at.to_s, 'ticket.last_contact_agent verify - state update')
    assert_equal(ticket.first_response.to_s, article_outbound.created_at.to_s, 'ticket.first_response verify - state update')
    assert(ticket.close_time, 'ticket.close_time verify - state update')

    # set pending time
    ticket.state_id     = Ticket::State.find_by(name: 'pending reminder').id
    ticket.pending_time = Time.zone.parse('1977-10-27 22:00:00 +0000')
    ticket.save

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.state.name, 'pending reminder', 'state verify')
    assert_equal(ticket.pending_time, Time.zone.parse('1977-10-27 22:00:00 +0000'), 'pending_time verify')

    # reset pending state, should also reset pending time
    ticket.state_id = Ticket::State.find_by(name: 'closed').id
    ticket.save

    ticket = Ticket.find(ticket.id)
    assert_equal(ticket.state.name, 'closed', 'state verify')
    assert_equal(ticket.pending_time, nil )

    delete = ticket.destroy
    assert(delete, 'ticket destroy')
  end

  test 'ticket latest change' do
    ticket1 = Ticket.create(
      title: 'latest change 1',
      group: Group.lookup(name: 'Users'),
      customer_id: 2,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(Ticket.latest_change.to_s, ticket1.updated_at.to_s)

    sleep 1

    ticket2 = Ticket.create(
      title: 'latest change 2',
      group: Group.lookup(name: 'Users'),
      customer_id: 2,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal(Ticket.latest_change.to_s, ticket2.updated_at.to_s)

    sleep 1

    ticket1.title = 'latest change 1 - 1'
    ticket1.save
    assert_equal(Ticket.latest_change.to_s, ticket1.updated_at.to_s)

    sleep 1

    ticket1.touch
    assert_equal(Ticket.latest_change.to_s, ticket1.updated_at.to_s)

    ticket1.destroy
    assert_equal(Ticket.latest_change.to_s, ticket2.updated_at.to_s)

  end

  test 'ticket process_pending' do

    # close all other pending close tickets first
    Ticket.where('pending_time IS NOT NULL').each {|ticket|
      ticket.state = Ticket::State.lookup(name: 'closed')
      ticket.save!
    }

    ticket = Ticket.create(
      title: 'pending close test',
      group: Group.lookup(name: 'Users'),
      customer_id: 2,
      state: Ticket::State.lookup(name: 'pending close'),
      pending_time: Time.zone.now - 60,
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: 1,
      created_by_id: 1,
    )

    lookup_ticket = Ticket.find_by('pending_time <= ?', Time.zone.now)
    assert_equal(lookup_ticket.id, ticket.id, 'ticket.pending_time verify')

    Ticket.process_pending

    lookup_ticket = Ticket.find_by('pending_time <= ?', Time.zone.now)
    assert_nil(lookup_ticket, 'ticket.pending_time processed verify')
  end

  test 'ticket subject' do

    ticket1 = Ticket.create(
      title: 'subject test 1',
      group: Group.lookup(name: 'Users'),
      customer_id: 2,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: 1,
      created_by_id: 1,
    )
    assert_equal('subject test 1', ticket1.title)
    assert_equal("ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1'))
    assert_equal("RE: ABC subject test 1 [Ticket##{ticket1.number}]", ticket1.subject_build('ABC subject test 1', true))
    ticket1.destroy

  end

end