 Martin Edenhofer
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0e150fccd0
Start using config ticket_subject_re for reply emails.
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8 лет назад |
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Martin Edenhofer
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2575abf380
Improved tests.
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9 лет назад |
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Martin Edenhofer
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519033174d
Improved reset of last_contact/last_contact_customer (only reset on first customer follow up - needed for update time escalation).
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9 лет назад |
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Thorsten Eckel
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651fa7951a
Applied rubocop.
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9 лет назад |
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Thorsten Eckel
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bf86afb056
Implemented Ticket.process_pending.
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9 лет назад |
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Martin Edenhofer
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91027a8309
Some rubocop successions.
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10 лет назад |
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Martin Edenhofer
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e474ac197a
Applied rubocop Style/EmptyLines.
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10 лет назад |
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Martin Edenhofer
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bd1db72b9b
Applied rubocop Style/TrailingBlankLines.
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10 лет назад |
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Thorsten Eckel
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ce58d465c0
Corrected with rubocop cop 'Style/HashSyntax'.
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10 лет назад |
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Thorsten Eckel
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58ea373054
Corrected test/ folder with rubocop cop 'Style/StringLiterals'.
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10 лет назад |
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Martin Edenhofer
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be31823d89
Improved cache backend. Heavy reduce of sql queries.
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10 лет назад |
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Martin Edenhofer
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a72b777520
Added reset of pending_time on non pending states.
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10 лет назад |
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Martin Edenhofer
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b08d495020
Prevent having \n, \r or \t in title or subject.
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10 лет назад |
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Martin Edenhofer
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39fff0070e
Split into separate files.
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10 лет назад |
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Martin Edenhofer
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ca6f3a806b
Improved code layout.
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10 лет назад |
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Martin Edenhofer
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065fbb2bba
Renamed tickets.ticket_priority to tickets.priority, tickets.ticket_state to ticket.state, ticket_articles.ticket_article_sender to ticket_articles.sender and ticket_articles.ticket_article_type to ticket_articles.type.
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10 лет назад |
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Martin Edenhofer
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bf42e989bb
Because of mysql inno_db limitations, strip 4 bytes utf8 chars (e. g. emojis). Unfortunaly UTF8mb4 will raise other limitaions of max varchar and lower index sizes. More details: http://pjambet.github.io/blog/emojis-and-mysql/
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10 лет назад |
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Martin Edenhofer
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9224a183e7
Added more tests for pending->close or pending->open->pending-close. Thanks to Katia for some hints to improved the logic.
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11 лет назад |
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Johannes Nickel
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7749f8e63a
updated tests. <-- they will fail!
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11 лет назад |
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Johannes Nickel
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54c38263a0
added 3 new test cases.
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11 лет назад |
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Martin Edenhofer
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6de87eb1bf
Moved to new history API.
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11 лет назад |
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Martin Edenhofer
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4c892718cc
Temp disable of :last_contact_agent, because escalation is wrong then.
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11 лет назад |
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Martin Edenhofer
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f334c2308e
Merge of newer test file.
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11 лет назад |
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Martin Edenhofer
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d313170d87
Fixed "self.close_time_in_min == escalation_suspend(" issue.
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11 лет назад |
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Johannes Nickel
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02c2713856
fest zum test
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11 лет назад |
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Martin Edenhofer
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c6e32501f6
Added some fixes to support TimeCalculation without config and timezone.
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11 лет назад |
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Johannes Nickel
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26445e01e3
'alten' stand wieder hergestellt
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11 лет назад |
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Martin Edenhofer
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9df719b8bf
Rewrite of business time calculation. Is now working with timezones.
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11 лет назад |
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Martin Edenhofer
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3e3f268566
Added support of timezones in escalation calculation.
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11 лет назад |
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Martin Edenhofer
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9169d70e11
Check first response time on phone tickets.
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12 лет назад |
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Martin Edenhofer
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03630cb903
Added missing created_at in unit test.
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12 лет назад |
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Martin Edenhofer
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3cc3d2a213
Fixed timestamp compare.
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12 лет назад |
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Martin Edenhofer
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4f3cfb8e74
Added some bugfixes for escalation calculation.
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12 лет назад |
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Martin Edenhofer
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2a77855c5e
Code cleanup.
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12 лет назад |
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Martin Edenhofer
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b30ef07940
Improved escalation calculation.
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12 лет назад |
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Martin Edenhofer
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315a936bd4
Improved sla calculation. Added Unit Tests.
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12 лет назад |
