zammad

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

1. Install Zammad on your system

    root@shell> cd /opt/
    root@shell> tar -xzf zammad-1.0.1.tar.gz
    root@shell> useradd zammad
    zammad@shell> su - zammad
   

2. Install all dependencies

    zammad@shell> cd zammad
    zammad@shell> gem install rails
    zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
    zammad@shell> bundle install
   

3. Configure your databases

    zammad@shell> cp config/database.yml.dist config/database.yml
    zammad@shell> vi config/database.yml
   

4. Initialize your database

    zammad@shell> export RAILS_ENV=production
    zammad@shell> rake db:create
    zammad@shell> rake db:migrate
    zammad@shell> rake db:seed
   

5. Change directory to zammad

   (if needed) and start the web server:

 zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.

• The Getting Started Guide: http://guides.zammad.org/getting_started.html