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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer c3b35f406c Improved html templates. 10 years ago
app c3b35f406c Improved html templates. 10 years ago
config 4f98f39211 Introduced App.Utils class. 10 years ago
contrib 970f4dd03a switching to unix domain sockets 11 years ago
db c03d1580f0 Moved to html notifications. 10 years ago
doc e25dcf891d Update GLOSSARY.md 11 years ago
extras b9a18e90db added zammad.spec, removed obsolte specs 11 years ago
lib c3b35f406c Improved html templates. 10 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public 84b9429c5a Added richtext elements to form tests. 10 years ago
script 0d9adc0d64 Added browser tests for password reset. 10 years ago
test b531b74bf7 Fixed language change. 10 years ago
tmp b75f900bcd Added pids directory. 11 years ago
vendor 28446b0400 Added class reload support, expecting rack layer. 11 years ago
.gitignore 889d348af0 Improved ignore file. 11 years ago
CREDITS 98ebb20692 add reply icon credit 10 years ago
Gemfile 78df419d8a Removed version of v8. 10 years ago
Guardfile 32d404def9 Changed default live reload port (to be able to have several live reload instances working at same time). 10 years ago
README.md f7b772f7c1 Don't run Bundler as root. Bundler can ask for sudo if it is needed, and installing your bundle as root will break this application for all non-root users on this machine. 10 years ago
README_Install_Mac.md e01873b590 Updated readme's. 11 years ago
README_Install_Ubuntu.md e01873b590 Updated readme's. 11 years ago
README_elasticsearch.md ff26230c76 Added es config. 10 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.