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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer ae99f25a86 Fixed typo. 12 years ago
app ae99f25a86 Fixed typo. 12 years ago
config f85adab5f1 Generate uniq session keys (needed if you run multible installations). 12 years ago
db ae99f25a86 Fixed typo. 12 years ago
doc 8cd6c4af6d Fixed typo. 12 years ago
extras 8638a41b58 Update extras/apr-util.spec 12 years ago
lib 766655b52a Moved to deamon support. 12 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public bcd9395b5f Moved to App.Delay and App.Interval, each with own sigletons and level option (level page will be cleand after a new page controler is called). 12 years ago
script 766655b52a Moved to deamon support. 12 years ago
test cdc146897e Tried to get it working on SauceLabs. 12 years ago
tmp f26a1a40b8 Added tmp/ directory. 12 years ago
vendor 2a5d4954ab Init version. 13 years ago
.gitignore a0f3235e94 Ignore local database settings. 12 years ago
CREDITS 04c13029d5 Updated, everyone should update his entry by him self. 12 years ago
Gemfile f7f55c52f0 Init version of SLA calculation. 12 years ago
README.md 0e16ef7c92 Merge branch 'master' of https://github.com/martini/zammad 12 years ago
README_Install_Mac.md c4b47ec9d9 Added missing items. 12 years ago
README_Install_Ubuntu.md 368ced6a09 Update README_Install_Ubuntu.md 12 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> rails server # rails web server
 zammad@shell> ruby script/websocket-server.rb # non blocking websocket server
 zammad@shell> rails runner 'Session.jobs' # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.