zammad/lib/import/otrs/history/state_update.rb

module Import
  module OTRS
    class History
      class StateUpdate < Import::OTRS::History
        def init_callback(history)
          data = history['Name']
          # "%%new%%open%%"
          from = nil
          to   = nil
          if data =~ /%%(.+?)%%(.+?)%%/
            from    = $1
            to      = $2
            state_from = ::Ticket::State.lookup(name: from)
            state_to   = ::Ticket::State.lookup(name: to)
            if state_from
              from_id = state_from.id
            end
            if state_to
              to_id = state_to.id
            end
          end
          @history_attributes = {
            id: history['HistoryID'],
            o_id: history['TicketID'],
            history_type: 'updated',
            history_object: 'Ticket',
            history_attribute: 'state',
            value_from: from,
            id_from: from_id,
            value_to: to,
            id_to: to_id,
            created_at: history['CreateTime'],
            created_by_id: history['CreateBy']
          }
        end
      end
    end
  end
end