module Import module OTRS class History class StateUpdate < Import::OTRS::History def init_callback(history) data = history['Name'] # "%%new%%open%%" from = nil to = nil if data =~ /%%(.+?)%%(.+?)%%/ from = $1 to = $2 state_from = ::Ticket::State.lookup(name: from) state_to = ::Ticket::State.lookup(name: to) if state_from from_id = state_from.id end if state_to to_id = state_to.id end end @history_attributes = { id: history['HistoryID'], o_id: history['TicketID'], history_type: 'updated', history_object: 'Ticket', history_attribute: 'state', value_from: from, id_from: from_id, value_to: to, id_to: to_id, created_at: history['CreateTime'], created_by_id: history['CreateBy'] } end end end end end