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- # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
- class Observer::Ticket::EscalationUpdate < ActiveRecord::Observer
- observe 'ticket'
- def after_commit(record)
- _check(record)
- end
- private
- def _check(record)
- # return if we run import mode
- return true if Setting.get('import_mode')
- return true if !Ticket.exists?(record.id)
- record.reload
- record.escalation_calculation
- end
- end
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