# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/ class Observer::Ticket::EscalationUpdate < ActiveRecord::Observer observe 'ticket' def after_commit(record) _check(record) end private def _check(record) # return if we run import mode return true if Setting.get('import_mode') return true if !Ticket.exists?(record.id) record.reload record.escalation_calculation end end