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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

Дерево: 7dd0208618
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zammad
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Martin Edenhofer 7dd0208618 Added missing translations. 11 лет назад
app 7b15323315 Added time zone support for slas. 11 лет назад
config fc679889a0 Prepared for rails 4. 11 лет назад
db 7dd0208618 Added missing translations. 11 лет назад
doc 8cd6c4af6d Fixed typo. 12 лет назад
extras 8638a41b58 Update extras/apr-util.spec 12 лет назад
lib acaab690ef Added browser tests for text module. Fixed jquery 1.9 compatibility. 11 лет назад
log 2a5d4954ab Init version. 13 лет назад
prototype f2617c9b38 style updates 13 лет назад
public bcd9395b5f Moved to App.Delay and App.Interval, each with own sigletons and level option (level page will be cleand after a new page controler is called). 12 лет назад
script b7a675874c Init version of session disable to only have one active browser window with tasks. 11 лет назад
test 7c467de2f7 Added cleanup of tasks. 11 лет назад
tmp b75f900bcd Added pids directory. 11 лет назад
vendor 2a5d4954ab Init version. 13 лет назад
.gitignore c06a768a49 Added pids directory. 11 лет назад
CREDITS 04c13029d5 Updated, everyone should update his entry by him self. 12 лет назад
Gemfile 2dd3853e96 Added eco gem. 11 лет назад
README.md 0e16ef7c92 Merge branch 'master' of https://github.com/martini/zammad 12 лет назад
README_Install_Mac.md c4b47ec9d9 Added missing items. 12 лет назад
README_Install_Ubuntu.md 368ced6a09 Update README_Install_Ubuntu.md 12 лет назад
Rakefile 57d0b22e09 removed metric_fu 12 лет назад
config.ru 2a5d4954ab Init version. 13 лет назад

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> rails server # rails web server
 zammad@shell> ruby script/websocket-server.rb # non blocking websocket server
 zammad@shell> rails runner 'Session.jobs' # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.