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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer 6f37a85f8b Added org support for sidebar. 10 years ago
app 6f37a85f8b Added org support for sidebar. 10 years ago
config e116941d1c Added new user/org autocompletion. 10 years ago
contrib 970f4dd03a switching to unix domain sockets 11 years ago
db e116941d1c Added new user/org autocompletion. 10 years ago
doc e25dcf891d Update GLOSSARY.md 11 years ago
extras b9a18e90db added zammad.spec, removed obsolte specs 11 years ago
lib e116941d1c Added new user/org autocompletion. 10 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public 5a11480447 Merge branch 'develop' into interface 10 years ago
script 67cc6fe469 fixed typo, added pidfile 10 years ago
test 8f07871520 Browser test fixes. 10 years ago
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vendor 28446b0400 Added class reload support, expecting rack layer. 11 years ago
.gitignore 889d348af0 Improved ignore file. 11 years ago
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Gemfile 5a11480447 Merge branch 'develop' into interface 10 years ago
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README.md f4b23f99f3 revert used rails version 10 years ago
README_Install_Mac.md e01873b590 Updated readme's. 11 years ago
README_Install_Ubuntu.md e01873b590 Updated readme's. 11 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails 
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.