Zammad is a web based open source helpdesk/customer support system https://zammad.org/

Zammad Renovate Bot 5f1e7dac2e Maintenance: Update dependency pundit-matchers to v4		12 hours ago
.dev	0e24872409 Maintenance: Automatic process shutdown after certain configuration changes	5 days ago
.eslint-plugin-zammad	924ce72acb Maintenance: Update dependency mocha to v11	1 week ago
.github	1fc100e282 Fixes: zammad-backup not working with postgres 17 (zammad-docker-compose/issues/440)	3 weeks ago
.gitlab	0e24872409 Maintenance: Automatic process shutdown after certain configuration changes	5 days ago
app	8e786f3f75 Fixes #5437 - Most recent data privacy tasks are not shown	18 hours ago
bin	d73a27d6e0 Maintenance: Update rails from 7.0 to 7.1	3 months ago
config	8e786f3f75 Fixes #5437 - Most recent data privacy tasks are not shown	18 hours ago
contrib	6ab635e179 Closes #5443 - Add NGINX_CLIENT_MAX_BODY_SIZE to docker-entrypoint	1 day ago
db	0e24872409 Maintenance: Automatic process shutdown after certain configuration changes	5 days ago
doc	b350256d1c Maintenance: Adjust dev server command and update the developer manual.	2 days ago
i18n	15316db0a8 Maintenance: Desktop view - Switch from exact active to computed active check for navigation tabs.	1 day ago
lib	0e24872409 Maintenance: Automatic process shutdown after certain configuration changes	5 days ago
log	2a5d4954ab Init version.	12 years ago
public	0c93022abf Fixes #5384 - Improve heavy used admin objects with pagination and search in admin interface.	2 weeks ago
script	0cef3efcf3 Maintenance: Improve docker images	3 months ago
spec	0e24872409 Maintenance: Automatic process shutdown after certain configuration changes	5 days ago
test	b5141f6670 Maintenance: Improve scheduler shutdown handling	6 days ago
tmp	9f94aff088 Maintenance: Improved storage of unprocessable / oversized emails.	1 year ago
vendor	67d3f35b05 Refactoring: Resolved vendor/lib/* path by moving OmniAuth custom authentication backends to lib/omniauth/.	5 years ago
.buildpacks	d5f7505a70 Maintenance: Switch from yarn to pnpm package manager for Node.js.	5 months ago
.dockerignore	4381cf8f70 Maintenance: Ignore .git folder during 'docker build' for smaller image size.	2 years ago
.editorconfig	4b97d9e5d0 Added .editorconfig file	5 years ago
.eslintignore	7d601ac0a0 Maintenance: Improve translation catalog and file generation workflow	2 months ago
.eslintrc	97d14a93b3 Initial knowledge base support.	5 years ago
.eslintrc.js	6b3ad783d3 Maintenance: Add eslint rule for symbol description	4 months ago
.gitattributes	d361b8d60f Feature: Integrate a built-in code editor for custom webhook payloads.	1 year ago
.gitignore	7d601ac0a0 Maintenance: Improve translation catalog and file generation workflow	2 months ago
.gitlab-ci.yml	d69a191737 Maintenance: Refactored GitLab CI configuration for better maintainability (phase 2).	2 years ago
.gitleaks.toml	166fe5cfa3 Maintenance: Fix false gitleaks positives	6 months ago
.graphql_code_generator.js	b7c1530a56 Feature: Desktop view - Added ticket right sidebar for issue tracker references.	1 month ago
.graphqlrc.json	147c90ae70 Feature: Mobile - Use GraphQL query for search	2 years ago
.npmrc	78f5507fcc Fixes #5273 - Activating preserve symlinks option fails the build every time.	4 months ago
.overcommit.yml	5d8c8c2f78 Maintenance: Bring back a relaxed form of the catalog check for CI	2 months ago
.pkgr.yml	6b2e23e0f3 Maintenance: Automate creation of redis service on sles in postinstall.sh	2 months ago
.prettierignore	7d601ac0a0 Maintenance: Improve translation catalog and file generation workflow	2 months ago
.prettierrc.json	011b0b1d08 Maintenance: Improve TailwindCSS class name order.	8 months ago
.rspec	e8e332e2e3 Working on issue #368 - big time refactoring, adding of rspec and additional tests.	8 years ago
.rubocop.yml	706fe83998 Maintenance: Move rubocop support files to the new .dev folder.	7 months ago
.ruby-version	da6f38e939 Maintenance: Apply Ruby 3.2.4 security update.	7 months ago
.stylelintrc.json	7d601ac0a0 Maintenance: Improve translation catalog and file generation workflow	2 months ago
.yardopts	722d2c2fc2 Maintenance: Move yard support file to the new .dev folder.	7 months ago
CHANGELOG.md	e33cdd53bc Maintenance: Update version info	2 months ago
CODE_OF_CONDUCT.md	22378c14ca Maintenance: Add code of conduct document.	2 years ago
Dockerfile	1fc100e282 Fixes: zammad-backup not working with postgres 17 (zammad-docker-compose/issues/440)	3 weeks ago
Gemfile	180bc4acdb Maintenance: Update to Rails 7.2	2 weeks ago
Gemfile.lock	5f1e7dac2e Maintenance: Update dependency pundit-matchers to v4	7 hours ago
LICENSE	720d32e30b Maintenance: Update license to original text to make GitHub recognize it - closes #3398.	3 years ago
LICENSE-3RD-PARTY.txt	e3d3463ead Fixes #4616 - Two-factor authentication (2FA): Security Keys	1 year ago
LICENSE-ICONS-3RD-PARTY.json	e1e2f46d4d Maintenance: Add missing license note about status report icon.	2 months ago
Procfile	e0f939bacf Maintenance: Rename background worker service in service definition files to work around a packager.io issue.	2 years ago
Procfile.dev	935fc9b976 Fixes: Mobile - Restarting dev server redirects the app to error page.	2 years ago
Procfile.dev-https	c8a66fc610 Maintenance: Update dependency localhost to v1.3.0	8 months ago
README.md	220462e5be Maintenance: Update Zammad teaser text in readme	2 weeks ago
Rakefile	e054d6ca79 Maintenance: Update copyright information.	11 months ago
SECURITY.asc	e8fc3b9918 Maintenance: Correct the PGP key formatting, add security.txt	2 weeks ago
SECURITY.md	e8fc3b9918 Maintenance: Correct the PGP key formatting, add security.txt	2 weeks ago
VERSION	e33cdd53bc Maintenance: Update version info	2 months ago
browserlist	851d1b4175 add autoprefixer, remove manual prefixes	9 years ago
coffeelint.json	64a87b1c67 Fixes #2709, fixes #2666, fixes #2665, fixes #556, fixes #3275 - Refactoring: Implement new translation toolchain based on gettext.	3 years ago
config.ru	e054d6ca79 Maintenance: Update copyright information.	11 months ago
package.json	d685356938 Maintenance: Update dependency sass to ^1.83.0	1 day ago
pnpm-lock.yaml	d685356938 Maintenance: Update dependency sass to ^1.83.0	1 day ago
postcss.config.js	9f6651b632 Maintenance: Add plugin for multiple Tailwind configs.	11 months ago
rake	34c258868d Maintenance: Update Tailwind/Styling packages	2 years ago
security.txt	e8fc3b9918 Maintenance: Correct the PGP key formatting, add security.txt	2 weeks ago
tsconfig.base.json	06f44c7f38 Maintenance: Fix silent and no-op type checking.	5 months ago
tsconfig.json	3c6c126a64 Maintenance: Move cypress folder to the new .dev directory.	7 months ago
vite.config.mjs	b035165a3f Maintenance: Desktop view - Improve ticket edit watch reset handling.	2 weeks ago

Welcome to Zammad

Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers?

Zammad is your Swiss Army knife - a web-based, open-source helpdesk and customer support platform packed with features to streamline customer communication across channels like email, chat, telephone and social media.

The Software

The Zammad software is and will stay open source. It is licensed under the GNU AGPLv3. The source code is available on GitHub and owned by the Zammad Foundation, which is independent of commercial providers such as Zammad GmbH.

The Company - Zammad GmbH

The development of Zammad is carried out by the amazing team of people at Zammad GmbH in collaboration with the community. We love to create open source software for you. If you want to ensure the Zammad software has a bright and sustainable future, consider becoming a Zammad customer!

Are you tired of complex setup, configuration, backup and update tasks? Let us handle this stuff for you! 🚀

The easiest and often most cost-effective way to operate Zammad is our cloud service. Give it a try with a free trial instance!