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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer 591fab6d79 Moved to new tag lib. 11 years ago
app 591fab6d79 Moved to new tag lib. 11 years ago
config 5c44f04633 Updated, moved to mysql for development. 11 years ago
contrib 0c9cbab30d Added proxy_read_timeout to prevent web socket disconnect after 2 min. 11 years ago
db 87345c21ea Added missing index. 11 years ago
doc e25dcf891d Update GLOSSARY.md 11 years ago
extras b9a18e90db added zammad.spec, removed obsolte specs 11 years ago
lib 4c5b6c471f Improved error handling. 11 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public 5ca937ce56 Moved location of image, fixed #125. 11 years ago
script f03864c62e Added support of new scheduler. 11 years ago
test d38d5f96ac Improved error handling. 11 years ago
tmp b75f900bcd Added pids directory. 11 years ago
vendor 28446b0400 Added class reload support, expecting rack layer. 11 years ago
.gitignore 889d348af0 Improved ignore file. 11 years ago
CREDITS 04c13029d5 Updated, everyone should update his entry by him self. 12 years ago
Gemfile a6f2b4d63c Moved to rails 4.0.2. 11 years ago
README.md e01873b590 Updated readme's. 11 years ago
README_Install_Mac.md e01873b590 Updated readme's. 11 years ago
README_Install_Ubuntu.md e01873b590 Updated readme's. 11 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.