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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Felix Niklas 3e491be445 fix channel/chat preview 9 years ago
app 3e491be445 fix channel/chat preview 9 years ago
bin 9522047482 Upgrade to rails 4.2.4 9 years ago
config d4c572fe08 add print style for ticket zoom 9 years ago
contrib f41577b7c7 icons: rename zammad->web; website->form 9 years ago
db d8bb951032 Added overview user relation to set overviews for multiple users. Moved to new column_select widget. 9 years ago
doc 7cb0818b99 added todos, replaced literals 10 years ago
extras 62003f7691 update icons license workflow, add authors 9 years ago
lib 72d22ad56b Add * automatically to normal queries. 9 years ago
log 2a5d4954ab Init version. 13 years ago
packaging d81355f9e8 exec migrations after package update 9 years ago
public f41577b7c7 icons: rename zammad->web; website->form 9 years ago
script 03901a6dab Drop test and production env. 9 years ago
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LICENSE-3RD-PARTY.txt fb5927eeaf Improved scrolling with keyboard shortcuts. 9 years ago
LICENSE-ICONS-3RD-PARTY.json f41577b7c7 icons: rename zammad->web; website->form 9 years ago
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README.md

build status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.