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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer 36c5c5f444 Send notify after organisation has changed. 10 years ago
app 36c5c5f444 Send notify after organisation has changed. 10 years ago
config a937196a49 Init version of organization zoom. 10 years ago
contrib 970f4dd03a switching to unix domain sockets 11 years ago
db 449ac00a51 Fixed small typo. 10 years ago
doc e25dcf891d Update GLOSSARY.md 11 years ago
extras b9a18e90db added zammad.spec, removed obsolte specs 11 years ago
lib af0ead3822 workaround, set test cache before clear whole cache, Rails.cache.clear complains about not existing cache dir. 10 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public 301bea3afe Moved to BS 3.2.0. 10 years ago
script 335f6fa42b Touch session on web socket ping/pong. 10 years ago
test dae73e16b8 Improved email error handling. 10 years ago
tmp b75f900bcd Added pids directory. 11 years ago
vendor 28446b0400 Added class reload support, expecting rack layer. 11 years ago
.gitignore 889d348af0 Improved ignore file. 11 years ago
CREDITS 04c13029d5 Updated, everyone should update his entry by him self. 12 years ago
Gemfile d9c3a7de21 Upgrade to Rails 4.1.4. 10 years ago
README.md 85ac291363 now w/ unprotected URI 10 years ago
README_Install_Mac.md e01873b590 Updated readme's. 11 years ago
README_Install_Ubuntu.md e01873b590 Updated readme's. 11 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> puma -p 3000 # application web server
 zammad@shell> script/websocket-server.rb start # non blocking websocket server
 zammad@shell> script/scheduler.rb start # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.