Zammad is a web based open source helpdesk/customer support system https://zammad.org/

Thorsten Eckel 1ac83882f7 Fixes #3416: Scheduler dies if Trigger, Ticket or Article of a Webhook job got deleted before job got executed. 4 лет назад
.github 0e6cab4329 Maintenance: GitHub actions `set-env` directive is deprecated and causes docker builds to fail. 4 лет назад
.gitlab d0b5cbfe4b Fixes #3243 - Relational report filters do not work (ticket.organization.*, ticket.article.*, ticket.customer.*). 4 лет назад
.rubocop 1aa4e68c6c Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579. 4 лет назад
app 1ac83882f7 Fixes #3416: Scheduler dies if Trigger, Ticket or Article of a Webhook job got deleted before job got executed. 4 лет назад
bin 5745fa46bd Bumps [rails](https://github.com/rails/rails) from 5.1.7 to 5.2.3. 5 лет назад
config 1ac83882f7 Fixes #3416: Scheduler dies if Trigger, Ticket or Article of a Webhook job got deleted before job got executed. 4 лет назад
contrib 8c6ac52ef6 Fixes #3253 - Remove ServerTokens from apache configurations 4 лет назад
db 4a48fe3bf6 Maintenance: Updated rubocop(-* gems) to latest version (1.9.1). 4 лет назад
lib 027a1d4d63 Maintenance: Updated rubocop(-* gems) to latest version (1.10.0). 4 лет назад
log 2a5d4954ab Init version. 13 лет назад
public 215801ef95 Fixes #3393 - HTML structure that is not parseable by jQuery causes JavaScript error that breaks Ticket Zoom view. 4 лет назад
script 623b17be6b Maintenance: Updated rubocop(-* gems) to latest version (0.92.0). 4 лет назад
spec 1ac83882f7 Fixes #3416: Scheduler dies if Trigger, Ticket or Article of a Webhook job got deleted before job got executed. 4 лет назад
test bcd805134d Maintenance: Make CI browser tests more stable by being more generous when facing/retrying exceptions. 4 лет назад
tmp 8f983df395 Re-added tmp/pids folder and added .gitignore exclusion because of zammad services not running correctly. 8 лет назад
vendor 67d3f35b05 Refactoring: Resolved vendor/lib/* path by moving OmniAuth custom authentication backends to lib/omniauth/. 5 лет назад
.codeclimate.yml 7a8559e678 refactored postinstall.sh 8 лет назад
.csslintrc 7a8559e678 refactored postinstall.sh 8 лет назад
.editorconfig 4b97d9e5d0 Added .editorconfig file 6 лет назад
.eslintignore 7a8559e678 refactored postinstall.sh 8 лет назад
.eslintrc 97d14a93b3 Initial knowledge base support. 5 лет назад
.github_changelog_generator 492f6f994c Updated lables. 6 лет назад
.gitignore e48256c130 Refactoring: Removed use of unnecessary exception wrapper method `response_access_deny`. 6 лет назад
.gitlab-ci.yml 0a85b079ca Maintenance: Use dedicated docker mail server for email integration tests to prevent race condition between different CI jobs. 4 лет назад
.pkgr.yml 5a65e5bfcf Maintenance: Added `elasticsearch-oss` as an alternative package dependency in addition to `elasticsearch` due to the license change to SSPL (https://www.elastic.co/blog/licensing-change). Closes #3355. 4 лет назад
.rspec e8e332e2e3 Working on issue #368 - big time refactoring, adding of rspec and additional tests. 8 лет назад
.rubocop.yml f83fe46c91 Maintenance: Introduce dedicated .rubocop directory (without '.rubocop'-prefixed file names) to make excludes relative to the calling directort (custom development). 4 лет назад
.ruby-version 06b717bbda Maintenance: Updated Ruby dependency to 2.6.6. 4 лет назад
CHANGELOG.md 5e94f786fd Updated to 3.7.0. 4 лет назад
CREDITS 8041685508 added some missing Github accounts to credits file 8 лет назад
Gemfile c3b1b4413f Maintenance: Updated Rails to 5.2.4.5 because of CVE-2021-22880. 4 лет назад
Gemfile.lock 027a1d4d63 Maintenance: Updated rubocop(-* gems) to latest version (1.10.0). 4 лет назад
Guardfile 6e2a507353 Applied rubocop. 9 лет назад
LICENSE 720d32e30b Maintenance: Update license to original text to make GitHub recognize it - closes #3398. 4 лет назад
LICENSE-3RD-PARTY.txt 7faa4c310d Implemented CTI ticket create screen popup on answering call. 5 лет назад
LICENSE-ICONS-3RD-PARTY.json 8d140037e4 Fixes #3128 - Add SSO login button to login page. 4 лет назад
Procfile 80a516fc82 - added ports to pkgr.yml 8 лет назад
Procfile.frontend aa6dd3f2ca Add Guard to Procfile (to simplify using livereload plugins) 6 лет назад
README.md 3376037561 Maintenance: Replaced build badges of CircleCI (obsolete) with the ones of GitHub Actions. 4 лет назад
Rakefile 7c3a289103 Add bootstrapping rake tasks (bs:init & bs:reset) 6 лет назад
VERSION 5e94f786fd Updated to 3.7.0. 4 лет назад
browserlist 851d1b4175 add autoprefixer, remove manual prefixes 9 лет назад
coffeelint.json df61622e3e Next coffeelint level. 9 лет назад
config.ru b37e80df9a Updated rubocop(-* gems) to latest version (0.87.0). 4 лет назад
gulpfile.js 97d14a93b3 Initial knowledge base support. 5 лет назад
package.json 180d3c31c4 update more icons, also ticket zoom edit controls 9 лет назад

README.md

Welcome to Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3).

Do you receive many e-mails and want to answer them with a team of agents?

You're going to love Zammad!

Status

  • CI: ci
  • Build Docker images: build-docker-compose-images build-docker-image
  • Code: Code Climate Coverage Status
  • Docs: Documentation Status
  • Issues: Percentage of issues still open Average time to resolve an issue
  • Download DEB/RPM:
  • Docker multi container image:
  • Docker single container image:
  • Vagrant:
  • License:

Installing & Getting Started

https://docs.zammad.org

Screenshots

https://zammad.org/screenshots

REST API

https://docs.zammad.org/en/latest/api/intro.html

Contributing

https://zammad.org/participate

Thanks! ❤️ ❤️ ❤️

Your Zammad Team