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Zammad is a web based open source helpdesk/customer support system https://zammad.org/

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Martin Edenhofer 1349974f99 Removed not needed checks. 11 years ago
app 874ec0f83b Removed not needed debug log. 11 years ago
config b073bb2c50 Moved to production mode for browser tests. 11 years ago
db 78c6b96aa5 Improved task reload and maintenance message and tests. 11 years ago
doc 51fda64a58 Added example email. 11 years ago
extras 8638a41b58 Update extras/apr-util.spec 12 years ago
lib 92fa09d5f2 Fixed spool issues. 11 years ago
log 2a5d4954ab Init version. 13 years ago
prototype f2617c9b38 style updates 13 years ago
public 91db999bf9 Split of qunit tests. 11 years ago
script f5c65bced4 Improved re-spool of spool messages after connection was down. 11 years ago
test 1349974f99 Removed not needed checks. 11 years ago
tmp b75f900bcd Added pids directory. 11 years ago
vendor 2a5d4954ab Init version. 13 years ago
.gitignore c06a768a49 Added pids directory. 11 years ago
CREDITS 04c13029d5 Updated, everyone should update his entry by him self. 12 years ago
Gemfile 2dd3853e96 Added eco gem. 11 years ago
README.md 0e16ef7c92 Merge branch 'master' of https://github.com/martini/zammad 12 years ago
README_Install_Mac.md c4b47ec9d9 Added missing items. 12 years ago
README_Install_Ubuntu.md 368ced6a09 Update README_Install_Ubuntu.md 12 years ago
Rakefile 57d0b22e09 removed metric_fu 12 years ago
config.ru 2a5d4954ab Init version. 13 years ago

README.md

Build Status

Welcome to Zammad

Zammad is a web based open source helpdesk/ticket system with many features to manage customer telephone calls and e-mails. It is distributed under the GNU AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, Windows, FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to answer them with a team of agents? You're going to love Zammad!

Getting Started

  1. Install Zammad on your system

     root@shell> cd /opt/
 root@shell> tar -xzf zammad-1.0.1.tar.gz
 root@shell> useradd zammad
 zammad@shell> su - zammad

  2. Install all dependencies

     zammad@shell> cd zammad
 zammad@shell> gem install rails
 zammad@shell> vi Gemfile # enable libv8, execjs and therubyracer if needed!
 zammad@shell> sudo bundle install

  3. Configure your databases

     zammad@shell> cp config/database.yml.dist config/database.yml
 zammad@shell> vi config/database.yml

  4. Initialize your database

     zammad@shell> export RAILS_ENV=production
 zammad@shell> rake db:create
 zammad@shell> rake db:migrate
 zammad@shell> rake db:seed

  5. Change directory to zammad

    (if needed) and start the web server:
    6.  zammad@shell> rake assets:precompile
 zammad@shell> rails server # rails web server
 zammad@shell> ruby script/websocket-server.rb # non blocking websocket server
 zammad@shell> rails runner 'Session.jobs' # generate overviews on demand, just send changed data to browser

  • Go to http://localhost:3000/#getting_started and you'll see: "Welcome to Zammad!", there you need to create your admin user and you need to invite other agents.