 Martin Edenhofer
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602c8137b4
Fixes #3462 - Mixed naming regarding mentioned and subscribed in UI
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3 years ago |
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Rolf Schmidt
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2354b5f53f
Fixes #208 - Notify / Mention other agents / Subscribe to Tickets.
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3 years ago |
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Thorsten Eckel
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cb2286fae4
Refactoring: Migrate Rails Observers to Concerns.
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3 years ago |
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Mantas Masalskis
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1aa4e68c6c
Refactoring: SLA and Escalation logic. Fixes #3410, fixes #3140, fixes #2579.
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3 years ago |
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Mantas Masalskis
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22fe0a2a97
Fixes #864 - Added relative pending_time to Macro/Trigger/Scheduler functionality. Based on the Pull Request #2862 by @fleverest – huge thanks ❤️
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4 years ago |
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Rolf Schmidt
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ed8a152f28
Fixes #2911 - Performance: Improved touching assets of users, organizations and tickets.
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4 years ago |
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Thorsten Eckel
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c09e698709
Applied workaround for issue #2656: Disable new Rails database connection reaping functionality until the Thread-Zombie issue is resolved: https://github.com/rails/rails/issues/33600 .
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5 years ago |
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Thorsten Eckel
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5745fa46bd
Bumps [rails](https://github.com/rails/rails) from 5.1.7 to 5.2.3.
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5 years ago |
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Thorsten Eckel
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e8a57517f4
Updated rubocop - applied custom Layout/AlignHash style.
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5 years ago |
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Thorsten Eckel
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f1dfbafdcd
Refactoring: config.log_formatter is for all environments the same but configured in each.
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5 years ago |
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Martin Edenhofer
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22b2f44ba0
Initial SMS integration for trigger notifications and additional channel. Thanks to sys4 AG!
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5 years ago |
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Ryan Lue
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8c02483334
Add ActiveJob configuration / base class
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6 years ago |
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Thorsten Eckel
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20ea94d34b
Fixed regression: Escalation logic is not active.
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6 years ago |
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Martin Edenhofer
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f80fbf4744
Small code cleanup.
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6 years ago |
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Thorsten Eckel
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53ca6bd4c1
Fixed issue #2037: Restart of processes form application context fails.
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6 years ago |
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Thorsten Eckel
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fbeccbc85c
Updated to latest rubocop version.
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6 years ago |
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Martin Edenhofer
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050f5527e6
Fixed issue #1920 - Sometimes notifications are note marked as seen if somebody else already closed the ticketed.
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6 years ago |
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Martin Edenhofer
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a987c10051
Improved usage (autoset) of origin_by of article model.
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6 years ago |
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Thorsten Eckel
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705487154c
Applied changes for Rubocop 0.51.
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6 years ago |
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Jens Pfeifer
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533b44af8f
Updated to rails 5.0.
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7 years ago |
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Martin Edenhofer
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fffca5b549
Fixed issue #1375 - assignment_timeout in group settings has no effect.
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7 years ago |
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Rolf Schmidt
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bcd8edc286
Fixed issue #206 - Wrong recipient on reply to Received call.
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7 years ago |
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Martin Edenhofer
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d34112a99f
Telegram support and split of channel controllers into separate files. Thanks to @schurig
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7 years ago |
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Martin Edenhofer
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28fe4fa80b
Update user with default preferences based on permissions.
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8 years ago |
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Martin Edenhofer
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3caaad2f7f
Moved escalation calculation from after_create/after_update to before_create/before_update to have only one ticket save action.
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8 years ago |
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Martin Edenhofer
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e56ed8eeca
Moved signature detection to transaction module.
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8 years ago |
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Martin Edenhofer
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a102057506
Added slack integration.
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8 years ago |
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Martin Edenhofer
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44a0eed6d8
In certain cases puma does not set application root. Moved to set cache_store via config/application.rb.
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8 years ago |
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Martin Edenhofer
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e2ba5ac576
Updated preferences_default_by_role.
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8 years ago |
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Martin Edenhofer
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c34a407651
Added support of default preferences and implemented agent notifications based on preferences settings.
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8 years ago |
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Martin Edenhofer
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e7f93ce103
Moved to background job for escalation recalculation work.
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8 years ago |
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Martin Edenhofer
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2d6515a59f
Fixed renamed file name.
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9 years ago |
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Martin Edenhofer
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4029987caa
Detect signature for users. Added signature lookup for new customer articles.
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9 years ago |
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Martin Edenhofer
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ad1b9b18bf
Upgrade to rails 4.2.4.
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9 years ago |
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Martin Edenhofer
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b170312d8e
Added reopen dashboard stats.
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9 years ago |
|
Martin Edenhofer
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9965a7587a
Merged article changes on ticket into one observer to do ticket.save only once.
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9 years ago |
|
Martin Edenhofer
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e474ac197a
Applied rubocop Style/EmptyLines.
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9 years ago |
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Martin Edenhofer
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bd1db72b9b
Applied rubocop Style/TrailingBlankLines.
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9 years ago |
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Thorsten Eckel
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ce58d465c0
Corrected with rubocop cop 'Style/HashSyntax'.
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9 years ago |
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Thorsten Eckel
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a70b3cfc89
Corrected with rubocop cop 'Style/StringLiterals'.
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9 years ago |
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Martin Edenhofer
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efb163b384
Reassign organization of ticket if customers organization has changed.
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9 years ago |
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Martin Edenhofer
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f7b0473daa
Added event module to set online notifications of merged and close tickets to seen.
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9 years ago |
|
Martin Edenhofer
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6db57a6509
Added new ref touch and tests.
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9 years ago |
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Martin Edenhofer
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be31823d89
Improved cache backend. Heavy reduce of sql queries.
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9 years ago |
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Martin Edenhofer
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412f868d42
Improved rendering of profile pages. Added touch to customer and organization if ticket has changed.
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9 years ago |
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Martin Edenhofer
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0132c9b355
Removed not needed line.
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10 years ago |
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Martin Edenhofer
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6b21e155e9
Moved to new history api.
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11 years ago |
|
Martin Edenhofer
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4e2288e9a4
Added generic activity stream support.
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11 years ago |
|
Martin Edenhofer
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0ed5cbe741
Fixed require of level 1.
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11 years ago |
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Martin Edenhofer
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4ca49d6136
Moved to rails4.
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11 years ago |
