 Martin Edenhofer
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30a804691b
Fixed issue #851 - user "-" in notification in trigger changes.
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7 years ago |
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Martin Edenhofer
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5a63106958
Fixed issue #779 - Simple triggers resulting in error condition. Fixed issue #395 - Auto-assign ticket owner on first reply. Fixed issue #389 - Trigger action "Owner" -> "not changed" needed. Fixed issue #298 - trigger "set to public" requested.
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7 years ago |
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Martin Edenhofer
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c8e9058866
Moved default and follow up state/priority from source code into model. Related to issue #689 - OTRS import breaks a lot of assumptions in Zammad.
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7 years ago |
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Thorsten Eckel
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ef6fbe8f2a
Refactoring: Splitted ApplicationModel into multiple concerns. Notice: Includes object some method name changes.
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7 years ago |
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Martin Edenhofer
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4cec7a5549
Added content validation to x-zammad mail headers and postmaster filters.
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7 years ago |
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Martin Edenhofer
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f601553f6d
Fixed issue#441 - Unable to execute more then one trigger (e. g. adding 2 tags with 2 triggers) at one ticket at same update cycle.
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7 years ago |
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Martin Edenhofer
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aa29a75841
Fixed issue#301 - Using #{article.body} in trigger gives html.
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7 years ago |
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Martin Edenhofer
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c8eab7ca56
Fixed issue#383 - TicketSelector in Overview or SLA not working with filter for ticket customer or owner.
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7 years ago |
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Martin Edenhofer
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c71b0d36d4
Updated copyright.
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8 years ago |
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Martin Edenhofer
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03fed96634
Do not log preferences changes in history.
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8 years ago |
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Martin Edenhofer
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a4874e0b86
Renamed certain ticket attributes with timestamps from _time to _at to have it more rails consistent.
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8 years ago |
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Martin Edenhofer
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c28c8514c4
Improved ticket search.
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8 years ago |
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Martin Edenhofer
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ec55c81302
Improved error codes on model validation.
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8 years ago |
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Martin Edenhofer
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be67419379
Squashed commit of the following:
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8 years ago |
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Martin Edenhofer
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3caaad2f7f
Moved escalation calculation from after_create/after_update to before_create/before_update to have only one ticket save action.
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8 years ago |
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Martin Edenhofer
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e4a731dcad
Improved detection to auto responder. Just skip sender (but not other recipients) of trigger notification it auto responder was used.
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8 years ago |
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Martin Edenhofer
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81b48a2ef4
Moved from to new permission management.
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8 years ago |
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Martin Edenhofer
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30fe8aef36
Applied rubocop.
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8 years ago |
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Martin Edenhofer
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8b9d917a1e
Improved shown delivery failed message.
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8 years ago |
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Martin Edenhofer
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54f6c456b7
Streamline of rest api for tickets, users and organisations. Added pagination for search and index. Added auto lookup for id values (e. g. use group: 'some name', backend will automatically replace "group: 'some name'" by "group_id: 123").
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8 years ago |
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Martin Edenhofer
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a6cdde345c
Allow also to search in inactive groups.
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8 years ago |
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Martin Edenhofer
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1248f4080b
Init version of object manager.
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8 years ago |
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Martin Edenhofer
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0a27ec38dd
Use config option to prevent sender based auto responses.
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8 years ago |
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Martin Edenhofer
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dfc5900234
Ignore system article in notifications.
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8 years ago |
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Martin Edenhofer
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09757ef1e4
Improved trigger.
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8 years ago |
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Martin Edenhofer
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9301d03b37
Only send notifications if not bulk mail has initiated.
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8 years ago |
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Martin Edenhofer
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0487fa1d12
Init version of triggers.
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8 years ago |
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Martin Edenhofer
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a746f559cd
Improved tests. Added missing current_user to slack transaction backend.
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8 years ago |
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Martin Edenhofer
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1c1077e115
Remember user_id in transaction backends (updated_by_id can already be changed at execution time).
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8 years ago |
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Martin Edenhofer
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30acbec315
Moved to ne generic params.
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8 years ago |
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Martin Edenhofer
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a102057506
Added slack integration.
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8 years ago |
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Martin Edenhofer
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8015303032
Fixed ticket selector if user ist not set.
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8 years ago |
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Martin Edenhofer
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6d02578d61
Moved to global Observer::Transaction.commit which executes model based transitions.
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8 years ago |
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Martin Edenhofer
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1950f82322
Added ticket job feature.
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8 years ago |
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Martin Edenhofer
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dc8d9b2461
Fixed SQL error.
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8 years ago |
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Martin Edenhofer
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ba3f868638
Upgrade to new rubocop.
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8 years ago |
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Martin Edenhofer
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9084c99d4b
Added calendar subscription tests.
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8 years ago |
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Martin Edenhofer
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91dc89c32b
Added escalation notification.
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8 years ago |
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Martin Edenhofer
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08bd5186b7
So not set pending reminder online notifications to seen.
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8 years ago |
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Martin Edenhofer
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77fedbe108
Only set online notifications to seen for non ticket owners.
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8 years ago |
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Martin Edenhofer
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7c46db4be4
Added support of pending reminder notifications.
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8 years ago |
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Martin Edenhofer
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742e117b0b
Added ticket.get_references, added also reverences header to notification emails.
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8 years ago |
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Martin Edenhofer
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52dc82bff9
Added order bei login for ticket.agent_of_group.
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8 years ago |
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Martin Edenhofer
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c34a407651
Added support of default preferences and implemented agent notifications based on preferences settings.
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8 years ago |
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Thorsten Eckel
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234407e7d0
Fixed typo.
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8 years ago |
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Martin Edenhofer
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a00be78195
Added postgresql support.
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8 years ago |
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Thorsten Eckel
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d7995bc6d3
Updated dependencies and applied new rubocop rules.
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8 years ago |
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Martin Edenhofer
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1d4e1310d1
Moved to current channel api.
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8 years ago |
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Martin Edenhofer
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1160e758fc
Store more ticket attributes in search backend, needed for es queries for stats.
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9 years ago |
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Martin Edenhofer
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8d5f1092f8
Improved ticket selector again. Added precondition attribute for user/org selection.
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9 years ago |
