 Thorsten Eckel
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623b17be6b
Maintenance: Updated rubocop(-* gems) to latest version (0.92.0).
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4 years ago |
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Thorsten Eckel
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e8a57517f4
Updated rubocop - applied custom Layout/AlignHash style.
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5 years ago |
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Thorsten Eckel
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9af50f2a4e
Updated rubocop to latest version (0.59.2) and applied required changes.
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6 years ago |
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Martin Edenhofer
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64c6d706c6
Fixed issue #2200 - Unable to process email `EncodingError: could not find a valid input encoding`. Needed to downgrade mail gem because of parsing issues of valid mime issues.
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6 years ago |
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Mantas
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ada6efa3bc
Fixes #1730 When forwarding a message, prefix FWD is added
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6 years ago |
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Thorsten Eckel
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705487154c
Applied changes for Rubocop 0.51.
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7 years ago |
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Martin Edenhofer
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cb35d2b4fb
Code cleanup.
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7 years ago |
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Thorsten Eckel
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757f0ac9bd
Applied RuboCop Style/BlockDelimiters to improve readability.
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7 years ago |
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Martin Edenhofer
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c24e377b2d
Fixed issue #1369 - Ticket Hook Position between RE: and the ticket subject.
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7 years ago |
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Martin Edenhofer
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f6c449327a
Fixed issue #899 - Follow up detection is broken for Ticket::Number::Date ticket number generator.
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7 years ago |
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Martin Edenhofer
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56216a0dd4
Moved to new mini test 6 changes.
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7 years ago |
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Martin Edenhofer
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1b3d787c27
Improved article attachment api (implemented easier attaching attachments via rest).
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7 years ago |
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Martin Edenhofer
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4ed6e67096
Fixed issue #169 - Allow users to delete "Notes”.
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8 years ago |
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Martin Edenhofer
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9b9f9ed8c5
Rework, get unit tests up and running again.
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8 years ago |
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Julian K
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224b894b3a
Replace sleep by travel to accelerate the test suite (#483)
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8 years ago |
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Martin Edenhofer
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a4874e0b86
Renamed certain ticket attributes with timestamps from _time to _at to have it more rails consistent.
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8 years ago |
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Martin Edenhofer
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e2bb6cce56
Added has changed filter to triggers.
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8 years ago |
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Martin Edenhofer
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407c020014
Improved tests.
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8 years ago |
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Martin Edenhofer
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acc71eeb23
Improved tests.
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8 years ago |
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Martin Edenhofer
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30fe8aef36
Applied rubocop.
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8 years ago |
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Martin Edenhofer
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0e150fccd0
Start using config ticket_subject_re for reply emails.
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8 years ago |
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Martin Edenhofer
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2575abf380
Improved tests.
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8 years ago |
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Martin Edenhofer
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519033174d
Improved reset of last_contact/last_contact_customer (only reset on first customer follow up - needed for update time escalation).
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9 years ago |
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Thorsten Eckel
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651fa7951a
Applied rubocop.
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9 years ago |
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Thorsten Eckel
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bf86afb056
Implemented Ticket.process_pending.
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9 years ago |
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Martin Edenhofer
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91027a8309
Some rubocop successions.
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9 years ago |
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Martin Edenhofer
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e474ac197a
Applied rubocop Style/EmptyLines.
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9 years ago |
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Martin Edenhofer
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bd1db72b9b
Applied rubocop Style/TrailingBlankLines.
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9 years ago |
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Thorsten Eckel
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ce58d465c0
Corrected with rubocop cop 'Style/HashSyntax'.
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9 years ago |
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Thorsten Eckel
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58ea373054
Corrected test/ folder with rubocop cop 'Style/StringLiterals'.
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9 years ago |
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Martin Edenhofer
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be31823d89
Improved cache backend. Heavy reduce of sql queries.
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9 years ago |
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Martin Edenhofer
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a72b777520
Added reset of pending_time on non pending states.
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9 years ago |
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Martin Edenhofer
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b08d495020
Prevent having \n, \r or \t in title or subject.
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9 years ago |
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Martin Edenhofer
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39fff0070e
Split into separate files.
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9 years ago |
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Martin Edenhofer
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ca6f3a806b
Improved code layout.
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9 years ago |
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Martin Edenhofer
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065fbb2bba
Renamed tickets.ticket_priority to tickets.priority, tickets.ticket_state to ticket.state, ticket_articles.ticket_article_sender to ticket_articles.sender and ticket_articles.ticket_article_type to ticket_articles.type.
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10 years ago |
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Martin Edenhofer
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bf42e989bb
Because of mysql inno_db limitations, strip 4 bytes utf8 chars (e. g. emojis). Unfortunaly UTF8mb4 will raise other limitaions of max varchar and lower index sizes. More details: http://pjambet.github.io/blog/emojis-and-mysql/
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10 years ago |
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Martin Edenhofer
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9224a183e7
Added more tests for pending->close or pending->open->pending-close. Thanks to Katia for some hints to improved the logic.
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11 years ago |
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Johannes Nickel
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7749f8e63a
updated tests. <-- they will fail!
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11 years ago |
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Johannes Nickel
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54c38263a0
added 3 new test cases.
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11 years ago |
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Martin Edenhofer
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6de87eb1bf
Moved to new history API.
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11 years ago |
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Martin Edenhofer
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4c892718cc
Temp disable of :last_contact_agent, because escalation is wrong then.
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11 years ago |
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Martin Edenhofer
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f334c2308e
Merge of newer test file.
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11 years ago |
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Martin Edenhofer
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d313170d87
Fixed "self.close_time_in_min == escalation_suspend(" issue.
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11 years ago |
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Johannes Nickel
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02c2713856
fest zum test
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11 years ago |
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Martin Edenhofer
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c6e32501f6
Added some fixes to support TimeCalculation without config and timezone.
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11 years ago |
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Johannes Nickel
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26445e01e3
'alten' stand wieder hergestellt
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11 years ago |
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Martin Edenhofer
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9df719b8bf
Rewrite of business time calculation. Is now working with timezones.
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11 years ago |
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Martin Edenhofer
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3e3f268566
Added support of timezones in escalation calculation.
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11 years ago |
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Martin Edenhofer
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9169d70e11
Check first response time on phone tickets.
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11 years ago |
