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- # Copyright (C) 2012-2023 Zammad Foundation, https://zammad-foundation.org/
- require 'test_helper'
- class TicketTriggerRecursiveDisabledTest < ActiveSupport::TestCase
- setup do
- Setting.set('ticket_trigger_recursive', false)
- end
- test '1 basic' do
- Trigger.create_or_update(
- name: 'aaa loop check',
- condition: {
- 'article.subject' => {
- 'operator' => 'contains',
- 'value' => 'Thanks for your inquiry',
- },
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'should_not_loop',
- },
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'aa, kk',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto tag 1',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- 'ticket.tags' => {
- 'operator' => 'remove',
- 'value' => 'kk',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto tag 2',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'abc',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'not matching',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'closed').id.to_s,
- }
- },
- perform: {
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'zzz last',
- condition: {
- 'article.subject' => {
- 'operator' => 'contains',
- 'value' => 'some subject 1234',
- },
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'article_create_trigger',
- },
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[aa kk abc], ticket1.tag_list)
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('Thanks for your inquiry (some <b>title</b> äöüß)!', article1.subject)
- assert_match('Braun<br>some <b>title</b>', article1.body)
- assert_match('> some message <b>note</b><br>> new line', article1.body)
- assert_equal('text/html', article1.content_type)
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[aa kk abc], ticket1.tag_list)
- ticket1.state = Ticket::State.lookup(name: 'open')
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('open', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[aa kk abc], ticket1.tag_list)
- ticket1.state = Ticket::State.lookup(name: 'new')
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[aa abc], ticket1.tag_list)
- ticket2 = Ticket.create!(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- state: Ticket::State.lookup(name: 'open'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('open', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(0, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], ticket2.tag_list)
- TransactionDispatcher.commit
- ticket2.reload
- assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('open', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(0, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], ticket2.tag_list)
- ticket3 = Ticket.create!(
- title: "some <b>title</b>\n äöüß3",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket3, 'ticket3 created')
- Ticket::Article.create!(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(1, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal([], ticket3.tag_list)
- TransactionDispatcher.commit
- ticket3.reload
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(3, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal(%w[aa kk abc article_create_trigger], ticket3.tag_list)
- article3 = ticket3.articles[1]
- assert_match('Zammad <zammad@localhost>', article3.from)
- assert_match('nicole.braun@zammad.org', article3.to)
- assert_match('Thanks for your inquiry (some <b>title</b> äöüß3)!', article3.subject)
- assert_match('Braun<br>some <b>title</b>', article3.body)
- assert_match('> some message note<br>> new line', article3.body)
- assert_no_match('> some message <b>note</b><br>> new line', article3.body)
- assert_equal('text/html', article3.content_type)
- article3 = ticket3.articles[2]
- assert_match('Zammad <zammad@localhost>', article3.from)
- assert_match('nicole.braun@zammad.org', article3.to)
- assert_match('Thanks for your inquiry - 1234 check (some <b>title</b> äöüß3)!', article3.subject)
- assert_equal('text/html', article3.content_type)
- Ticket::Article.create!(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject - not 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket3.reload
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(4, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal(%w[aa abc article_create_trigger], ticket3.tag_list)
- Ticket::Article.create!(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject NOT 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket3.reload
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(5, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal(%w[aa abc article_create_trigger], ticket3.tag_list)
- Ticket::Article.create!(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket3.reload
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(7, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal(%w[aa abc article_create_trigger], ticket3.tag_list)
- end
- test '2 actions - create' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'dasdasdasd',
- 'recipient' => 'ticket_customer',
- 'subject' => 'asdasdas',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('asdasdas', article1.subject)
- assert_match('dasdasdasd', article1.body)
- assert_equal('text/html', article1.content_type)
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save!
- TransactionDispatcher.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'open')
- ticket1.save!
- TransactionDispatcher.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('open', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'new')
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- end
- test '2 actions - update' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'dasdasdasd',
- 'recipient' => 'ticket_customer',
- 'subject' => 'asdasdas',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save!
- TransactionDispatcher.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'open')
- ticket1.save!
- TransactionDispatcher.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('open', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'new')
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- end
- test '3 auto replys' do
- roles = Role.where(name: 'Customer')
- User.create_or_update(
- login: 'postmaster@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'postmaster@example.com',
- password: 'customerpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- User.create_or_update(
- login: 'ticket-auto-reply-customer2@example.com',
- firstname: 'Trigger',
- lastname: 'Customer2',
- email: 'ticket-auto-reply-customer2@example.com',
- password: 'customerpw',
- active: true,
- organization_id: nil,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto reply - new ticket',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is not',
- 'value' => Ticket::State.lookup(name: 'closed').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>Your request (Ticket##{ticket.number}) has been received and will be reviewed by our support staff.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto reply (on follow-up of tickets)',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>Your follow-up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your follow-up (#{ticket.title})',
- },
- },
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'not matching',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'closed').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => '2some text<br>#{ticket.customer.lastname}<br>#{ticket.title}',
- 'recipient' => 'ticket_customer',
- 'subject' => '2Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = Rails.root.join('test/data/ticket_trigger/mail1.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(2, ticket_p.articles.count)
- article_p = ticket_p.articles.last
- assert_match('Thanks for your inquiry (aaäöüßad asd)', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- ticket_p.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- Ticket::Article.create!(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(3, ticket_p.articles.count, 'ticket_p.articles verify')
- Ticket::Article.create!(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(4, ticket_p.articles.count, 'ticket_p.articles verify')
- Ticket::Article.create!(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(6, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = ticket_p.articles.last
- assert_match('Thanks for your follow-up (aaäöüßad asd)', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- ticket_p.state = Ticket::State.lookup(name: 'open')
- ticket_p.save!
- Ticket::Article.create!(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('open', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(8, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = ticket_p.articles.last
- assert_match('Thanks for your follow-up (aaäöüßad asd)', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- # process mail without Precedence header
- content = Rails.root.join('test/data/ticket_trigger/mail1.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('new', ticket_p.state.name)
- assert_equal(2, ticket_p.articles.count)
- # process mail with Precedence header (no auto response)
- content = Rails.root.join('test/data/ticket_trigger/mail2.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- # process mail with abuse@ (no auto response)
- content = Rails.root.join('test/data/ticket_trigger/mail3.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- end
- test '4 has changed' do
- roles = Role.where(name: 'Customer')
- User.create_or_update(
- login: 'postmaster@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'postmaster@example.com',
- password: 'customerpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- User.create_or_update(
- login: 'ticket-has-changed-customer2@example.com',
- firstname: 'Trigger',
- lastname: 'Customer2',
- email: 'ticket-has-changed-customer2@example.com',
- password: 'customerpw',
- active: true,
- organization_id: nil,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent1 = User.create_or_update(
- login: 'agent-has-changed@example.com',
- firstname: 'Has Changed',
- lastname: 'Agent1',
- email: 'agent-has-changed@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = Rails.root.join('test/data/ticket_trigger/mail1.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- TransactionDispatcher.commit
- ticket_p.owner = agent1
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- # p ticket_p.articles.last.inspect
- article_p = ticket_p.articles.last
- assert_match('Owner has changed', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_match('martin@example.com', article_p.to)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.priority_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = Rails.root.join('test/data/ticket_trigger/mail1.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '1 low')
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '3 high')
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.owner = agent1
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('3 high', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- # p ticket_p.articles.last.inspect
- article_p = ticket_p.articles.last
- assert_match('Owner has changed', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_match('martin@example.com', article_p.to)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- # should trigger
- Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.priority_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- 'ticket.action' => {
- 'operator' => 'is not',
- 'value' => 'create',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = Rails.root.join('test/data/ticket_trigger/mail1.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '1 low')
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '3 high')
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.owner = agent1
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('3 high', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- # p ticket_p.articles.last.inspect
- article_p = ticket_p.articles.last
- assert_match('Owner has changed', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_match('martin@example.com', article_p.to)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- # should not trigger
- Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = Rails.root.join('test/data/ticket_trigger/mail1.box').read
- ticket_p, _article_p, _user_p, _mail = Channel::EmailParser.new.process({}, content)
- assert_equal(1, ticket_p.articles.count)
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.owner = agent1
- ticket_p.save!
- TransactionDispatcher.commit
- assert_equal(1, ticket_p.articles.count)
- end
- test '5 notify owner' do
- Trigger.create_or_update(
- name: 'aaa notify mail',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.all.pluck(:id),
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_owner',
- 'subject' => 'CC NOTE (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- owner: agent,
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- assert_equal(1, ticket1.articles.count)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal(3, ticket1.articles.count)
- Trigger.create_or_update(
- name: 'aaa notify mail 2',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.all.pluck(:id),
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_owner',
- 'subject' => 'CC NOTE (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal(6, ticket1.articles.count)
- end
- test '6 owner auto assignment' do
- Trigger.create_or_update(
- name: 'aaa auto assignment',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'is',
- 'pre_condition' => 'not_set',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- },
- perform: {
- 'ticket.owner_id' => {
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- # owner: agent,
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- ticket1.owner_id = 1
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '6.1 owner auto assignment based on organization' do
- Trigger.create_or_update(
- name: 'aaa auto assignment',
- condition: {
- 'ticket.organization_id' => {
- 'operator' => 'is not',
- 'pre_condition' => 'not_set',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- },
- perform: {
- 'ticket.owner_id' => {
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- roles = Role.where(name: 'Agent')
- groups = Group.where(name: 'Users')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer = User.create_or_update(
- login: 'customer@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer@example.com',
- password: 'customerpw',
- vip: true,
- active: true,
- roles: roles,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- group: Group.lookup(name: 'Users'),
- customer: customer,
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- ticket1.update!(customer: User.lookup(email: 'nicole.braun@zammad.org'))
- UserInfo.current_user_id = agent.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '6.2 owner auto assignment based on organization' do
- Trigger.create_or_update(
- name: 'aaa auto assignment',
- condition: {
- 'ticket.organization_id' => {
- 'operator' => 'is',
- 'pre_condition' => 'not_set',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- },
- perform: {
- 'ticket.owner_id' => {
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer = User.create_or_update(
- login: 'customer@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer@example.com',
- password: 'customerpw',
- vip: true,
- active: true,
- roles: roles,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- ticket1.update!(customer: customer)
- UserInfo.current_user_id = agent.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '7 owner auto assignment' do
- Trigger.create_or_update(
- name: 'aaa auto assignment',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'is',
- 'pre_condition' => 'not_set',
- 'value' => '',
- 'value_completion' => '',
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.find_by(name: 'note'),
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.find_by(name: 'Agent'),
- },
- },
- perform: {
- 'ticket.owner_id' => {
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent1 = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- agent2 = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent2',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- # owner: agent,
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- ticket1.owner_id = 1
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent2.id
- ticket1.owner_id = agent2.id
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent2.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(4, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '8 owner auto assignment' do
- Trigger.create_or_update(
- name: 'aaa auto assignment',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'is',
- 'pre_condition' => 'not_set',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.priority_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => '',
- 'value' => '2',
- 'value_completion' => '',
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- },
- perform: {
- 'ticket.owner_id' => {
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- # owner: agent,
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'update',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'update',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- )
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- ticket1.priority = Ticket::Priority.find_by(name: '1 low')
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('1 low', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- ticket1.owner_id = 1
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('1 low', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- ticket1.owner_id = agent.id
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('1 low', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '9 vip priority set' do
- Trigger.create_or_update(
- name: 'aaa vip priority',
- condition: {
- 'customer.vip' => {
- 'operator' => 'is',
- 'value' => true,
- },
- },
- perform: {
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.find_by(name: '3 high').id,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer = User.create_or_update(
- login: 'customer@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer@example.com',
- password: 'customerpw',
- vip: true,
- active: true,
- roles: roles,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- owner: agent,
- customer: customer,
- group: Group.lookup(name: 'Users'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- customer.vip = false
- customer.save!
- ticket2 = Ticket.create!(
- title: 'test 123',
- owner: agent,
- customer: customer,
- group: Group.lookup(name: 'Users'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket2.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('test 123', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal(agent.id, ticket2.owner_id, 'ticket2.owner_id verify')
- assert_equal(customer.id, ticket2.customer_id, 'ticket2.customer_id verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], ticket2.tag_list)
- TransactionDispatcher.commit
- ticket2.reload
- assert_equal('test 123', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal(agent.id, ticket2.owner_id, 'ticket2.owner_id verify')
- assert_equal(customer.id, ticket2.customer_id, 'ticket2.customer_id verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], ticket2.tag_list)
- end
- test '10 owner auto assignment notify to customer' do
- Trigger.create_or_update(
- name: 'aaa auto assignment',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => '',
- 'value' => '2',
- 'value_completion' => '',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'NEW OWNER (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent1 = User.create_or_update(
- login: 'agent1@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent1@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- agent2 = User.create_or_update(
- login: 'agent2@example.com',
- firstname: 'Trigger',
- lastname: 'Agent2',
- email: 'agent2@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- ticket1.owner_id = agent1.id
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- ticket1.owner_id = agent1.id
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent1.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent1.id
- ticket1.owner_id = agent2.id
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent2.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '11 notify to customer on public note' do
- Trigger.create_or_update(
- name: 'aaa notify to customer on public note',
- condition: {
- 'article.internal' => {
- 'operator' => 'is',
- 'value' => 'false',
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Agent').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'note').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'UPDATE (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer = User.create_or_update(
- login: 'customer@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer@example.com',
- password: 'customerpw',
- vip: true,
- active: true,
- roles: roles,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- owner: agent,
- customer: customer,
- group: Group.lookup(name: 'Users'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: true,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(5, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- ticket1.priority = Ticket::Priority.find_by(name: '3 high')
- ticket1.save!
- article = Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: true,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(6, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- article.internal = false
- article.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(6, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: true,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(7, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '12 notify on owner change' do
- Trigger.create_or_update(
- name: 'aaa notify to customer on public note',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'UPDATE (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto reply (on new tickets)',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is not',
- 'value' => Ticket::State.lookup(name: 'closed').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<div>Your request <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
- <br/>
- <div>To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password):
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </div>
- <br/>
- <div>Your #{config.product_name} Team</div>
- <br/>
- <div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})',
- },
- },
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: 'auto reply (on follow-up of tickets)',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<div>Your follow-up for <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
- <br/>
- <div>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </div>
- <br/>
- <div>Your #{config.product_name} Team</div>
- <br/>
- <div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your follow-up (#{ticket.title})',
- },
- },
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- groups = Group.where(name: 'Users')
- roles = Role.where(name: 'Agent')
- agent = User.create_or_update(
- login: 'agent@example.com',
- firstname: 'Trigger',
- lastname: 'Agent1',
- email: 'agent@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer = User.create_or_update(
- login: 'customer@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer@example.com',
- password: 'customerpw',
- vip: true,
- active: true,
- roles: roles,
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 123',
- # owner: agent,
- customer: customer,
- group: Group.lookup(name: 'Users'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'web'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- ticket1.owner_id = agent.id
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'web'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(agent.id, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(5, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- UserInfo.current_user_id = agent.id
- ticket1.owner_id = 1
- ticket1.save!
- TransactionDispatcher.commit
- UserInfo.current_user_id = nil
- ticket1.reload
- assert_equal('test 123', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal(1, ticket1.owner_id, 'ticket1.owner_id verify')
- assert_equal(customer.id, ticket1.customer_id, 'ticket1.customer_id verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(6, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- end
- test '1 empty condition should not create errors' do
- assert_raises(Exception) do
- Trigger.create_or_update(
- name: 'aaa loop check',
- condition: {
- 'ticket.number' => {
- 'operator' => 'contains',
- 'value' => '',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- end
- end
- test 'article_last_sender trigger -> reply_to' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient+from@example.com',
- reply_to: 'some_recipient+reply_to@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('new', ticket1.state.name, 'ticket1.state new')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- auto_response = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', auto_response.from)
- assert_match('some_recipient+reply_to@example.com', auto_response.to)
- end
- test 'article_last_sender trigger -> from' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender+from@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('new', ticket1.state.name, 'ticket1.state new')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- auto_response = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', auto_response.from)
- assert_match('some_sender+from@example.com', auto_response.to)
- end
- test 'article_last_sender trigger -> origin_by_id' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer1 = User.create_or_update(
- login: 'customer+origin_by_id@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer+origin_by_id@example.com',
- password: 'customerpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- origin_by_id: customer1.id,
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('new', ticket1.state.name, 'ticket1.state new')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- auto_response = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', auto_response.from)
- assert_match('customer+origin_by_id@example.com', auto_response.to)
- end
- test 'article_last_sender trigger -> created_by_id' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- customer1 = User.create_or_update(
- login: 'customer+created_by_id@example.com',
- firstname: 'Trigger',
- lastname: 'Customer1',
- email: 'customer+created_by_id@example.com',
- password: 'customerpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: customer1.id,
- created_by_id: customer1.id,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('new', ticket1.state.name, 'ticket1.state new')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- auto_response = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', auto_response.from)
- assert_match('customer+created_by_id@example.com', auto_response.to)
- end
- test 'multiple recipients owner_id, article_last_sender(reply_to) trigger' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => %w[ticket_owner article_last_sender],
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- admin = User.create_or_update(
- login: 'admin+owner_recipient@example.com',
- firstname: 'Role',
- lastname: "Admin#{name}",
- email: 'admin+owner_recipient@example.com',
- password: 'adminpw',
- active: true,
- roles: Role.where(name: %w[Admin Agent]),
- groups: Group.where(name: 'Users'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- owner_id: admin.id,
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient+from@example.com',
- reply_to: 'some_recipient+reply_to@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('new', ticket1.state.name, 'ticket1.state new')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- auto_response = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', auto_response.from)
- assert_match('some_recipient+reply_to@example.com', auto_response.to)
- assert_match('admin+owner_recipient@example.com', auto_response.to)
- end
- test 'article_last_sender trigger -> invalid reply_to' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient+from@example.com',
- reply_to: 'Blub blub blub some_recipient+reply_to@example',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('new', ticket1.state.name, 'ticket1.state new')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- end
- test '2 loop check' do
- Trigger.create_or_update(
- name: 'aaa loop check',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.all.pluck(:id),
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry - loop check (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'loop try 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1.reload
- assert_equal(1, ticket1.articles.count)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(2, ticket1.articles.count)
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(2, ticket1.articles.count)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(4, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[2].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[3].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(6, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[4].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[5].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(8, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[6].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[7].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(10, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[8].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[9].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(12, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[10].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[11].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(14, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[12].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[13].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(16, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[14].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[15].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(18, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[16].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[17].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(20, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[18].from)
- assert_equal('nicole.braun@zammad.org', ticket1.articles[19].to)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(21, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[20].from)
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_loop_sender@example.com',
- to: 'some_loop_recipient@example.com',
- subject: 'some subject 1234',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal(22, ticket1.articles.count)
- assert_equal('some_loop_sender@example.com', ticket1.articles[21].from)
- end
- test '3 invalid condition' do
- trigger1 = Trigger.create_or_update(
- name: 'aaa loop check',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'xxx',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- trigger1.update_column(:condition, {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.first_response_at' => {
- 'operator' => 'before (absolute)',
- 'value' => 'invalid invalid 4',
- },
- })
- assert_equal('invalid invalid 4', trigger1.condition['ticket.first_response_at']['value'])
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'aa, kk',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[aa kk], ticket1.tag_list)
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('Thanks for your inquiry (some <b>title</b> äöüß)!', article1.subject)
- assert_match('Braun<br>some <b>title</b>', article1.body)
- assert_match('> some message <b>note</b><br>> new line', article1.body)
- assert_equal('text/html', article1.content_type)
- end
- test '4 tag based auto response' do
- Trigger.create_or_update(
- name: '100 add tag if sender 1',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'article.from' => {
- 'operator' => 'contains',
- 'value' => 'sender1',
- },
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'sender1',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: '200 add tag if sender 2',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'article.from' => {
- 'operator' => 'contains',
- 'value' => 'sender2',
- },
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'sender2',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- Trigger.create_or_update(
- name: '300 auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- },
- 'ticket.tags' => {
- # 'operator' => 'contains one not',
- 'operator' => 'contains all not',
- 'value' => 'sender1, sender2',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'sender1@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1.reload
- assert_equal('test 1', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 1', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[sender1], ticket1.tag_list)
- ticket2 = Ticket.create!(
- title: 'test 2',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket2.id,
- from: 'sender2@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket2.reload
- assert_equal('test 2', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], ticket2.tag_list)
- TransactionDispatcher.commit
- ticket2.reload
- assert_equal('test 2', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal(%w[sender2], ticket2.tag_list)
- ticket3 = Ticket.create!(
- title: 'test 3',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket3, 'ticket3 created')
- Ticket::Article.create!(
- ticket_id: ticket3.id,
- from: 'sender0@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket3.reload
- assert_equal('test 3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(1, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal([], ticket3.tag_list)
- TransactionDispatcher.commit
- ticket3.reload
- assert_equal('test 3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(2, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal([], ticket3.tag_list)
- ticket3.articles.last
- end
- test 'article.body' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- },
- 'article.body' => {
- 'operator' => 'contains',
- 'value' => 'hello',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'aa, kk',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message <b>note</b> hello ',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1.reload
- assert_equal('test 1', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 1', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w[aa kk], ticket1.tag_list)
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('Thanks for your inquiry (test 1)!', article1.subject)
- assert_match('some message', article1.body)
- assert_match('> some message <b>note</b> hello', article1.body)
- assert_equal('text/html', article1.content_type)
- ticket2 = Ticket.create!(
- title: 'test 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket2.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message <b>note</b>',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket2.reload
- assert_equal('test 1', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], ticket2.tag_list)
- TransactionDispatcher.commit
- ticket2.reload
- assert_equal('test 1', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal(1, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal(%w[], ticket2.tag_list)
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- },
- 'article.body' => {
- 'operator' => 'contains not',
- 'value' => 'hello',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'aa, kk',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket3 = Ticket.create!(
- title: 'test 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message <b>note</b> hello ',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket3.reload
- assert_equal('test 1', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(1, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal([], ticket3.tag_list)
- TransactionDispatcher.commit
- ticket3.reload
- assert_equal('test 1', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal(1, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal(%w[], ticket3.tag_list)
- ticket4 = Ticket.create!(
- title: 'test 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket4.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message <b>note</b> 2',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket4.reload
- assert_equal('test 1', ticket4.title, 'ticket4.title verify')
- assert_equal('Users', ticket4.group.name, 'ticket4.group verify')
- assert_equal('new', ticket4.state.name, 'ticket4.state verify')
- assert_equal('2 normal', ticket4.priority.name, 'ticket4.priority verify')
- assert_equal(1, ticket4.articles.count, 'ticket4.articles verify')
- assert_equal([], ticket4.tag_list)
- TransactionDispatcher.commit
- ticket4.reload
- assert_equal('test 1', ticket4.title, 'ticket4.title verify')
- assert_equal('Users', ticket4.group.name, 'ticket4.group verify')
- assert_equal('new', ticket4.state.name, 'ticket4.state verify')
- assert_equal(2, ticket4.articles.count, 'ticket4.articles verify')
- assert_equal(%w[aa kk], ticket4.tag_list)
- article4 = ticket4.articles.last
- assert_match('Zammad <zammad@localhost>', article4.from)
- assert_match('nicole.braun@zammad.org', article4.to)
- assert_match('Thanks for your inquiry (test 1)!', article4.subject)
- assert_match('some message', article4.body)
- assert_match('> some message <b>note</b> 2', article4.body)
- assert_equal('text/html', article4.content_type)
- end
- test 'change owner' do
- roles = Role.where(name: 'Agent')
- groups = Group.where(name: 'Users')
- agent1 = User.create_or_update(
- login: 'agent-has-changed@example.com',
- firstname: 'Has Changed',
- lastname: 'Agent1',
- email: 'agent-has-changed@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- agent2 = User.create_or_update(
- login: 'agent-has-changed2@example.com',
- firstname: 'Has Changed',
- lastname: 'Agent2',
- email: 'agent-has-changed2@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: groups,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- # multi tag trigger with changed owner
- Trigger.create_or_update(
- name: 'change owner',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- },
- 'ticket.tags' => {
- 'operator' => 'contains one not',
- 'value' => 'nosendmail test123'
- }
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => '123'
- },
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # single tag trigger with changed owner
- Trigger.create_or_update(
- name: 'change owner',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- },
- 'ticket.tags' => {
- 'operator' => 'contains one not',
- 'value' => 'nosendmail2',
- }
- },
- perform: {
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => '123'
- },
- 'notification.email' => {
- 'body' => 'some lala',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry - 1234 check (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent')
- assert_equal([], ticket1.tag_list, 'ticket1.tag_list')
- ticket2 = Ticket.create!(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some title äöüß', ticket2.title, 'ticket1.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(0, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent')
- assert_equal([], ticket1.tag_list, 'ticket2.tag_list')
- # control test - should pass
- # create common object tag
- Tag::Object.create_or_update(name: 'Ticket')
- # add tag
- ticket1.tag_add('thisisthebestjob', agent1.id)
- # change owner
- ticket1.owner_id = agent1.id
- ticket1.save!
- TransactionDispatcher.commit
- # this will add a tag by trigger
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket2.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket2.group verify')
- assert_equal('new', ticket1.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket2.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket2.articles verify') # articles.count must be 1 if the tag is added
- assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent')
- assert_equal(%w[thisisthebestjob 123], ticket1.tag_list, 'ticket2.tag_list')
- # add tag nosendmail (to test the bug)
- ticket1.tag_add('nosendmail', agent2.id)
- # change owner
- ticket1.owner_id = agent2.id
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify') # articles.count must be 0 if adding tag is skipped
- assert_equal('agent-has-changed2@example.com', agent2.login, 'verify agent')
- assert_equal(%w[thisisthebestjob 123 nosendmail], ticket1.tag_list, 'ticket1.tag_list')
- # add tag (to test the bug)
- ticket1.tag_add('test123', agent2.id)
- # change owner
- ticket1.owner_id = agent1.id
- ticket1.save!
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify') # articles.count must be 0 if adding tag is skipped
- assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent')
- assert_equal(%w[thisisthebestjob 123 nosendmail test123], ticket1.tag_list, 'ticket1.tag_list')
- # add tag single tag 'nosendmail2' (to test the bug)
- ticket2.tag_add('nosendmail2', agent1.id)
- # change owner
- ticket2.owner_id = agent1.id
- ticket2.save!
- TransactionDispatcher.commit
- ticket2.reload
- assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('new', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(0, ticket2.articles.count, 'ticket2.articles verify') # articles.count must be 0 if adding tag is skipped
- assert_equal('agent-has-changed@example.com', agent1.login, 'verify agent')
- assert_equal(['nosendmail2'], ticket2.tag_list, 'ticket2.tag_list')
- end
- test 'trigger auto reply with umlaut in form' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create!(
- title: 'test 1',
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket::Article.create!(
- ticket_id: ticket1.id,
- from: 'Sabine Schütz <some_sender@example.com>',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message <b>note</b> hello ',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket1.reload
- assert_equal('test 1', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal('Sabine Schütz <some_sender@example.com>', ticket1.articles.first.from, 'ticket1.articles.first.from verify')
- assert_equal([], ticket1.tag_list)
- TransactionDispatcher.commit
- ticket1.reload
- assert_equal('test 1', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('some_sender@example.com', article1.to)
- assert_match('Thanks for your inquiry (test 1)!', article1.subject)
- assert_match('some message', article1.body)
- assert_match('> some message <b>note</b> hello', article1.body)
- assert_equal('text/html', article1.content_type)
- end
- test 'trigger auto reply with 2 sender addresses in form' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1, _article1, _user, _mail = Channel::EmailParser.new.process({}, Rails.root.join('test/data/mail/mail065.box').read)
- assert_equal('aaäöüßad asd', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('smith@example.com', article1.to)
- assert_match('Thanks for your inquiry (aaäöüßad asd)!', article1.subject)
- assert_match('some text<br><br>aaäöüßad asd', article1.body)
- assert_equal('text/html', article1.content_type)
- end
- test 'make sure attachments should be attached with content id' do
- Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}<br><img tabindex="0" style="width: 192px; height: 192px" src="data:image/jpeg;base64,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">',
- 'recipient' => 'article_last_sender',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1, _article1, _user, _mail = Channel::EmailParser.new.process({}, Rails.root.join('test/data/mail/mail065.box').read)
- assert_equal('aaäöüßad asd', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('smith@example.com', article1.to)
- assert_match('Thanks for your inquiry (aaäöüßad asd)!', article1.subject)
- assert_match(%r{.+cid:.+?@zammad.example.com.+}, article1.body)
- assert_equal(1, article1.attachments.count)
- assert_equal('789', article1.attachments[0].size)
- assert_equal('text/html', article1.content_type)
- end
- end
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