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- # Copyright (C) 2012-2023 Zammad Foundation, https://zammad-foundation.org/
- require 'test_helper'
- class TicketSelectorTest < ActiveSupport::TestCase
- setup do
- @group = Group.create_or_update(
- name: 'SelectorTest',
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Agent')
- @agent1 = User.create_or_update(
- login: 'ticket-selector-agent1@example.com',
- firstname: 'Notification',
- lastname: 'Agent1',
- email: 'ticket-selector-agent1@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: [@group],
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- @agent2 = User.create_or_update(
- login: 'ticket-selector-agent2@example.com',
- firstname: 'Notification',
- lastname: 'Agent2',
- email: 'ticket-selector-agent2@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:38:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- @organization1 = Organization.create_if_not_exists(
- name: 'Selector Org',
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- @customer1 = User.create_or_update(
- login: 'ticket-selector-customer1@example.com',
- firstname: 'Notification',
- lastname: 'Customer1',
- email: 'ticket-selector-customer1@example.com',
- password: 'customerpw',
- active: true,
- organization_id: @organization1.id,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- @customer2 = User.create_or_update(
- login: 'ticket-selector-customer2@example.com',
- firstname: 'Notification',
- lastname: 'Customer2',
- email: 'ticket-selector-customer2@example.com',
- password: 'customerpw',
- active: true,
- organization_id: nil,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket.where(group_id: @group.id).destroy_all
- end
- test 'ticket create' do
- Ticket.destroy_all
- ticket1 = Ticket.create!(
- title: 'some title1',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- # updated_at: '2015-02-05 17:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket1, 'ticket created')
- assert_equal(ticket1.customer.id, @customer1.id)
- assert_equal(ticket1.organization.id, @organization1.id)
- travel 1.second
- ticket2 = Ticket.create!(
- title: 'some title2',
- group: @group,
- customer_id: @customer2.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- # updated_at: '2015-02-05 17:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket2, 'ticket created')
- assert_equal(ticket2.customer.id, @customer2.id)
- assert_nil(ticket2.organization_id)
- travel 1.second
- ticket3 = Ticket.create!(
- title: 'some title3',
- group: @group,
- customer_id: @customer2.id,
- state: Ticket::State.lookup(name: 'open'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- # updated_at: '2015-02-05 17:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket3.update_columns(escalation_at: '2015-02-06 10:00:00')
- assert(ticket3, 'ticket created')
- assert_equal(ticket3.customer.id, @customer2.id)
- assert_nil(ticket3.organization_id)
- travel 1.second
- # search not matching
- condition = {
- 'ticket.state_id' => {
- operator: 'is',
- value: [99],
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- # search matching with empty value / missing key
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.state_id' => {
- operator: 'is',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_nil(ticket_count)
- # search matching with empty value []
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.state_id' => {
- operator: 'is',
- value: [],
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_nil(ticket_count)
- # search matching with empty value ''
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.state_id' => {
- operator: 'is',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_nil(ticket_count)
- # search matching
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.state_id' => {
- operator: 'is',
- value: [Ticket::State.lookup(name: 'new').id],
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 2)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 2)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 1)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.state_id' => {
- operator: 'is not',
- value: [Ticket::State.lookup(name: 'open').id],
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 2)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 2)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 1)
- condition = {
- 'ticket.escalation_at' => {
- operator: 'is not',
- value: nil,
- }
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 1)
- # search - created_at
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'after (absolute)', # before (absolute)
- value: '2015-02-05T16:00:00.000Z',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'after (absolute)', # before (absolute)
- value: '2015-02-05T18:00:00.000Z',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'before (absolute)',
- value: '2015-02-05T18:00:00.000Z',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'before (absolute)',
- value: '2015-02-05T16:00:00.000Z',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'before (relative)',
- range: 'day', # minute|hour|day|month|
- value: '10',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'till (relative)',
- range: 'year', # minute|hour|day|month|
- value: '10',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.created_at' => {
- operator: 'within last (relative)',
- range: 'year', # minute|hour|day|month|
- value: '10',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- # search - updated_at
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'before (absolute)',
- value: 1.day.from_now.iso8601,
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'before (absolute)',
- value: 1.day.ago.iso8601,
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'after (absolute)',
- value: 1.day.from_now.iso8601,
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'after (absolute)',
- value: 1.day.ago.iso8601,
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'before (relative)',
- range: 'day', # minute|hour|day|month|
- value: '10',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'till (relative)',
- range: 'year', # minute|hour|day|month|
- value: '10',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.updated_at' => {
- operator: 'within last (relative)',
- range: 'year', # minute|hour|day|month|
- value: '10',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- # invalid conditions
- assert_raise RuntimeError do
- ticket_count, tickets = Ticket.selectors(nil, limit: 10)
- end
- # search with customers
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'customer.email' => {
- operator: 'contains',
- value: 'ticket-selector-customer1',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'customer.email' => {
- operator: 'contains not',
- value: 'ticket-selector-customer1-not_existing',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 3)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- # search with organizations
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'organization.name' => {
- operator: 'contains',
- value: 'selector',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- # search with organizations
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'organization.name' => {
- operator: 'contains',
- value: 'selector',
- },
- 'customer.email' => {
- operator: 'contains',
- value: 'ticket-selector-customer1',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'organization.name' => {
- operator: 'contains',
- value: 'selector',
- },
- 'customer.email' => {
- operator: 'contains not',
- value: 'ticket-selector-customer1',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- # with owner/customer/org
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'specific',
- value: @agent1.id,
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'specific',
- # value: @agent1.id, # value is not set, no result should be shown
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_nil(ticket_count)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_nil(ticket_count)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'not_set',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 2)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.owner_id' => {
- operator: 'is not',
- pre_condition: 'not_set',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- UserInfo.current_user_id = @agent1.id
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- UserInfo.current_user_id = @agent2.id
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- UserInfo.current_user_id = @customer1.id
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.customer_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- UserInfo.current_user_id = @customer2.id
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.customer_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 2)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 2)
- UserInfo.current_user_id = @customer1.id
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.organization_id' => {
- operator: 'is',
- pre_condition: 'current_user.organization_id',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- UserInfo.current_user_id = @customer2.id
- condition = {
- 'ticket.group_id' => {
- operator: 'is',
- value: @group.id,
- },
- 'ticket.organization_id' => {
- operator: 'is',
- pre_condition: 'current_user.organization_id',
- },
- }
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer1)
- assert_equal(ticket_count, 1)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10, current_user: @customer2)
- assert_equal(ticket_count, 0)
- ticket_count, tickets = Ticket.selectors(condition, limit: 10)
- assert_equal(ticket_count, 0)
- travel_back
- end
- test 'ticket tags filter' do
- ticket_tags_1 = Ticket.create!(
- title: 'some title1',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- ticket_tags_2 = Ticket.create!(
- title: 'some title1',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket.create!(
- title: 'some title1',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Tag.tag_add(
- object: 'Ticket',
- o_id: ticket_tags_1.id,
- item: 'contains_all_1',
- created_by_id: 1,
- )
- Tag.tag_add(
- object: 'Ticket',
- o_id: ticket_tags_1.id,
- item: 'contains_all_2',
- created_by_id: 1,
- )
- Tag.tag_add(
- object: 'Ticket',
- o_id: ticket_tags_1.id,
- item: 'contains_all_3',
- created_by_id: 1,
- )
- Tag.tag_add(
- object: 'Ticket',
- o_id: ticket_tags_2.id,
- item: 'contains_all_3',
- created_by_id: 1,
- )
- # search all with contains all
- condition = {
- 'ticket.tags' => {
- operator: 'contains all',
- value: 'contains_all_1, contains_all_2, contains_all_3',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- condition = {
- 'ticket.tags' => {
- operator: 'contains all',
- value: 'contains_all_1, contains_all_2, contains_all_3, xxx',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(0, ticket_count)
- # search all with contains one
- condition = {
- 'ticket.tags' => {
- operator: 'contains one',
- value: 'contains_all_1, contains_all_2, contains_all_3',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(2, ticket_count)
- condition = {
- 'ticket.tags' => {
- operator: 'contains one',
- value: 'contains_all_1, contains_all_2'
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- # search all with contains one not
- condition = {
- 'ticket.tags' => {
- operator: 'contains one',
- value: 'contains_all_1, contains_all_3'
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(2, ticket_count)
- condition = {
- 'ticket.tags' => {
- operator: 'contains one',
- value: 'contains_all_1, contains_all_2, contains_all_3'
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(2, ticket_count)
- end
- test 'ticket title with certain content' do
- Ticket.create!(
- title: 'some_title1',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket.create!(
- title: 'some::title2',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket.create!(
- title: 'some-title3',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- # search all with contains
- condition = {
- 'ticket.title' => {
- operator: 'contains',
- value: 'some_title1',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- condition = {
- 'ticket.title' => {
- operator: 'contains',
- value: 'some::title2',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- condition = {
- 'ticket.title' => {
- operator: 'contains',
- value: 'some-title3',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- # search all with is
- condition = {
- 'ticket.title' => {
- operator: 'is',
- value: 'some_title1',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- condition = {
- 'ticket.title' => {
- operator: 'is',
- value: 'some::title2',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- condition = {
- 'ticket.title' => {
- operator: 'is',
- value: 'some-title3',
- },
- }
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(1, ticket_count)
- end
- test 'access: "ignore"' do
- Ticket.destroy_all
- Ticket.create!(
- title: 'some title1',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Ticket.create!(
- title: 'some title2',
- group: @group,
- customer_id: @customer1.id,
- owner_id: @agent1.id,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- created_at: '2015-02-05 16:37:00',
- updated_by_id: @agent2.id,
- created_by_id: 1,
- )
- condition = {
- 'ticket.title' => {
- operator: 'contains',
- value: 'some',
- },
- }
- # visible by owner
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent1)
- assert_equal(2, ticket_count)
- # not visible by another agent
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2)
- assert_equal(0, ticket_count)
- # visible by another user when access: "ignore". For example, when tickets are performed after action of another user
- ticket_count, _tickets = Ticket.selectors(condition, limit: 10, current_user: @agent2, access: 'ignore')
- assert_equal(2, ticket_count)
- condition2 = {
- 'ticket.updated_by_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- value: '',
- value_completion: ''
- }
- }
- # not visible by another agent even if matches current user precondition
- ticket_count, _tickets = Ticket.selectors(condition2, limit: 10, current_user: @agent2)
- assert_equal(0, ticket_count)
- # visible by another user when access: "ignore" if matches current user precondition
- ticket_count, _tickets = Ticket.selectors(condition2, limit: 10, current_user: @agent2, access: 'ignore')
- assert_equal(1, ticket_count)
- end
- end
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