zammad/test/integration/otrs_import_test.rb

# Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/

require 'integration_test_helper'

class OtrsImportTest < ActiveSupport::TestCase

  if !ENV['IMPORT_OTRS_ENDPOINT']
    raise "ERROR: Need IMPORT_OTRS_ENDPOINT - hint IMPORT_OTRS_ENDPOINT='http://vz305.demo.zammad.com/otrs/public.pl?Action=ZammadMigrator'"
  end
  if !ENV['IMPORT_OTRS_ENDPOINT_KEY']
    raise "ERROR: Need IMPORT_OTRS_ENDPOINT_KEY - hint IMPORT_OTRS_ENDPOINT_KEY='01234567899876543210'"
  end

  Setting.set('import_otrs_endpoint', ENV['IMPORT_OTRS_ENDPOINT'])
  Setting.set('import_otrs_endpoint_key', ENV['IMPORT_OTRS_ENDPOINT_KEY'])
  Setting.set('import_mode', true)
  Setting.set('system_init_done', false)
  Import::OTRS.start

  # check settings items
  test 'check settings' do
    http      = nil
    if ENV['IMPORT_OTRS_ENDPOINT'] =~ %r{^(http|https)://}
      http = $1
    end
    assert(Setting.get('system_id'), 'system_id')
    assert_equal(http, Setting.get('http_type'), 'http_type')
    assert_equal('Example Company', Setting.get('organization'), 'organization')
  end

  test 'check dynamic fields' do
    local_objects = ObjectManager::Attribute.list_full

    object_attribute_names = local_objects.select do |local_object|
      local_object[:object] == 'Ticket'
    end.collect do |local_object|
      local_object['name']
    end
    expected_object_attribute_names = %w[vertriebsweg te_test number sugar_crm_remote_no sugar_crm_company_selected_no sugar_crm_company_selection combine title itsm_criticality customer_id itsm_impact itsm_review_required itsm_decision_result organization_id itsm_repair_start_time itsm_recovery_start_time itsm_decision_date itsm_due_date topic_no open_exchange_ticket_number hostname ticket_free_key11 type ticket_free_text11 open_exchange_tn topic zarafa_tn group_id scom_hostname checkbox_example scom_uuid scom_state scom_service location owner_id department customer_location textfeld state_id pending_time priority_id tags]

    assert_equal(expected_object_attribute_names, object_attribute_names, 'dynamic field names')
  end

  # check count of imported items
  test 'check counts' do
    assert_equal(603, Ticket.count, 'tickets')
    assert_equal(3182, Ticket::Article.count, 'ticket articles')
    assert_equal(274, Store.count, 'ticket article attachments')
    assert_equal(10, Ticket::State.count, 'ticket states')
    assert_equal(24, Group.count, 'groups')
  end

  # check imported users and permission
  test 'check users' do
    role_admin    = Role.where(name: 'Admin').first
    role_agent    = Role.where(name: 'Agent').first
    role_customer = Role.where(name: 'Customer').first
    # role_report   = Role.where( :name => 'Report' ).first

    user1 = User.find(2)
    assert_equal('agent-1 firstname', user1.firstname)
    assert_equal('agent-1 lastname', user1.lastname)
    assert_equal('agent-1', user1.login)
    assert_equal('agent-1@example.com', user1.email)
    assert_equal(true, user1.active)

    assert(user1.roles.include?(role_agent))
    assert_not(user1.roles.include?(role_admin))
    assert_not(user1.roles.include?(role_customer))
    # assert_not( user1.roles.include?( role_report ) )

    group_dasa = Group.where(name: 'dasa').first
    group_raw  = Group.where(name: 'Raw').first

    assert_not(user1.groups_access('full').include?(group_dasa))
    assert(user1.groups_access('full').include?(group_raw))

    user2 = User.find(3)
    assert_equal('agent-2 firstname äöüß', user2.firstname)
    assert_equal('agent-2 lastname äöüß', user2.lastname)
    assert_equal('agent-2', user2.login)
    assert_equal('agent-2@example.com', user2.email)
    assert_equal(true, user2.active)

    assert(user2.roles.include?(role_agent))
    assert(user2.roles.include?(role_admin))
    assert_not(user2.roles.include?(role_customer))
    # assert( user2.roles.include?( role_report ) )

    assert(user2.groups_access('full').include?(group_dasa))
    assert(user2.groups_access('full').include?(group_raw))

    user3 = User.find(7)
    assert_equal('invalid', user3.firstname)
    assert_equal('invalid', user3.lastname)
    assert_equal('invalid', user3.login)
    assert_equal('invalid@example.com', user3.email)
    assert_equal(false, user3.active)

    assert(user3.roles.include?(role_agent))
    assert_not(user3.roles.include?(role_admin))
    assert_not(user3.roles.include?(role_customer))
    # assert( user3.roles.include?( role_report ) )

    assert_not(user3.groups_access('full').include?(group_dasa))
    assert_not(user3.groups_access('full').include?(group_raw))

    user4 = User.find(8)
    assert_equal('invalid-temp', user4.firstname)
    assert_equal('invalid-temp', user4.lastname)
    assert_equal('invalid-temp', user4.login)

    assert_equal(false, user4.active)

    assert(user4.roles.include?(role_agent))
    assert_not(user4.roles.include?(role_admin))
    assert_not(user4.roles.include?(role_customer))
    # assert( user4.roles.include?( role_report ) )

    assert_not(user4.groups_access('full').include?(group_dasa))
    assert_not(user4.groups_access('full').include?(group_raw))

  end

  # check all synced states and state types
  test 'check ticket stats' do
    state = Ticket::State.find(1)
    assert_equal('new', state.name)
    assert_equal('new', state.state_type.name)

    state = Ticket::State.find(2)
    assert_equal('closed successful', state.name)
    assert_equal('closed', state.state_type.name)

    state = Ticket::State.find(6)
    assert_equal('pending reminder', state.name)
    assert_equal('pending reminder', state.state_type.name)
  end

  # check groups/queues
  test 'check groups' do
    group1 = Group.find(1)
    assert_equal('Postmaster', group1.name)
    assert_equal(true, group1.active)

    group2 = Group.find(19)
    assert_equal('UnitTestQueue20668', group2.name)
    assert_equal(false, group2.active)
  end

  # check imported customers and organization relation
  test 'check customers / organizations' do
    user1 = User.where(login: 'jn').first
    assert_equal('Johannes', user1.firstname)
    assert_equal('Nickel', user1.lastname)
    assert_equal('jn', user1.login)
    assert_equal('jn@example.com', user1.email)
    organization1 = user1.organization
    assert_equal('Znuny GmbH Berlin', organization1.name)
    assert_equal('äöüß', organization1.note)

    user2 = User.where(login: 'test90133').first
    assert_equal('test90133', user2.firstname)
    assert_equal('test90133', user2.lastname)
    assert_equal('test90133', user2.login)
    assert_equal('qa4711@t-online.de', user2.email)
    organization2 = user2.organization
    assert(organization2, nil)
  end

  # check imported tickets
  test 'check tickets' do

    # ticket is open
    ticket = Ticket.find(728)
    assert_equal('test #1', ticket.title)
    assert_equal('open', ticket.state.name)
    assert_equal('Misc', ticket.group.name)
    assert_equal('4 high', ticket.priority.name)
    assert_equal('agent-2', ticket.owner.login)
    assert_equal('partner', ticket.customer.login)
    assert_equal('Partner der betreut', ticket.organization.name)
    assert_equal(Time.zone.parse('2014-11-20 22:33:41 +0000').gmtime.to_s, ticket.created_at.to_s)
    assert_nil(ticket.close_at)

    # check history
    #  - create entry

    # ticket is created with state closed
    ticket = Ticket.find(729)
    assert_equal('test #2', ticket.title)
    assert_equal('closed successful', ticket.state.name)
    assert_equal('Raw', ticket.group.name)
    assert_equal('3 normal', ticket.priority.name)
    assert_equal('agent-2', ticket.owner.login)
    assert_equal('jn2', ticket.customer.login)
    assert_equal('Znuny GmbH', ticket.organization.name)
    assert_equal(Time.zone.parse('2014-11-20 23:24:20 +0000').gmtime.to_s, ticket.created_at.to_s)
    assert_equal(Time.zone.parse('2014-11-20 23:24:20 +0000').gmtime.to_s, ticket.close_at.to_s)

    # check history
    #  - create entry

    # ticket is created open and now closed
    ticket = Ticket.find(730)
    assert_equal('test #3', ticket.title)
    assert_equal('closed successful', ticket.state.name)
    assert_equal('Postmaster', ticket.group.name)
    assert_equal('3 normal', ticket.priority.name)
    assert_equal('agent-2', ticket.owner.login)
    assert_equal('betreuterkunde2', ticket.customer.login)
    assert_equal('Noch ein betreuter Kunde', ticket.organization.name)
    assert_equal(Time.zone.parse('2014-11-21 00:17:40 +0000').gmtime.to_s, ticket.created_at.to_s)
    assert_equal(Time.zone.parse('2014-11-21 00:21:08 +0000').gmtime.to_s, ticket.close_at.to_s)

    # ticket dynamic fields
    ticket = Ticket.find(591)
    assert_equal('Some other smart subject!', ticket.title)
    assert_equal('488', ticket.vertriebsweg)
    assert_equal(%w[193 194], ticket.te_test)
    assert_equal('358', ticket.sugar_crm_remote_no)
    assert_equal('69', ticket.sugar_crm_company_selected_no)
    assert_equal(['382'], ticket.sugar_crm_company_selection)
    assert_equal('310', ticket.topic_no)
    assert_equal('495', ticket.open_exchange_ticket_number)
    assert_equal('208', ticket.hostname)

    # check history
    #  - create entry
    #  - state change entry
  end

  test 'check article attachments' do

    article = Ticket::Article.find(149)
    assert_equal(5, article.attachments.count)

    attachment = article.attachments.first
    assert_equal('image/jpeg', attachment[:preferences]['Mime-Type'])
    assert_equal('Cursor_und_Banners_and_Alerts_und_Paket-Verwaltung_-_Admin_-_otrs336_und_otrs336.jpg', attachment.filename)

    article = Ticket::Article.find(156)
    assert_equal(2, article.attachments.count)

    attachment = article.attachments.second
    assert_equal('application/pdf; name="=?UTF-8?B?5ZSQ6K+X5LiJ55m+6aaWLnBkZg==?="', attachment[:preferences]['Mime-Type'])
    assert_equal('唐诗三百首.pdf', attachment.filename)
  end

end