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- # Copyright (C) 2012-2022 Zammad Foundation, https://zammad-foundation.org/
- class Escalation
- class TicketPreferences
- KEYS = %i[escalation_disabled
- first_response_at last_update_at close_at escalation_at
- sla_id sla_updated_at
- calendar_id calendar_updated_at last_contact_at].freeze
- attr_reader :hash
- def initialize(ticket)
- @hash = {}
- KEYS.each do |key|
- @hash[key] = ticket.preferences.dig(:escalation_calculation, key) || nil
- end
- end
- def escalation_became_enabled?(escalation_disabled)
- !escalation_disabled && @hash[:escalation_disabled] != escalation_disabled
- end
- def sla_changed?(sla)
- @hash[:sla_id] != sla&.id || @hash[:sla_updated_at] != sla&.updated_at
- end
- def calendar_changed?(calendar)
- @hash[:calendar_id] != calendar&.id || @hash[:calendar_updated_at] != calendar&.updated_at
- end
- def first_response_at_changed?(ticket)
- @hash[:first_response_at] != ticket.first_response_at
- end
- def last_update_at_changed?(ticket)
- @hash[:last_update_at] != ticket.last_original_update_at || ticket.saved_change_to_state_id?
- end
- def close_at_changed?(ticket)
- @hash[:close_at] != ticket.close_at
- end
- def last_contact_at_changed?(ticket)
- @hash[:last_contact_at] != ticket.last_contact_at
- end
- def property_changes?(ticket)
- %i[first_response_at last_update_at close_at].any? { |elem| send("#{elem}_changed?", ticket) }
- end
- def any_changes?(ticket, sla, escalation_disabled)
- property_changes?(ticket) || sla_changed?(sla) || calendar_changed?(sla&.calendar) || @hash[:escalation_disabled] != escalation_disabled
- end
- def update_preferences(ticket, sla, escalation_disabled)
- new_hash = hash_of(ticket, sla, escalation_disabled)
- return if new_hash == { escalation_disabled: false } && !@hash[:escalation_disabled] # do not update when update not necessary
- ticket.preferences[:escalation_calculation] = new_hash
- end
- def hash_of(ticket, sla, escalation_disabled)
- {
- first_response_at: ticket.first_response_at,
- last_update_at: ticket.last_original_update_at,
- close_at: ticket.close_at,
- last_contact_at: ticket.last_contact_at,
- sla_id: sla&.id,
- sla_updated_at: sla&.updated_at,
- calendar_id: sla&.calendar&.id,
- calendar_updated_at: sla&.calendar&.updated_at,
- escalation_disabled: escalation_disabled,
- }.compact
- end
- end
- end
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