zammad/test/integration/zendesk_import_test.rb

require 'integration_test_helper'

class ZendeskImportTest < ActiveSupport::TestCase
  self.test_order = :sorted

  if !ENV['IMPORT_ZENDESK_ENDPOINT']
    raise "ERROR: Need IMPORT_ZENDESK_ENDPOINT - hint IMPORT_ZENDESK_ENDPOINT='https://example.zendesk.com/api/v2'"
  end
  if !ENV['IMPORT_ZENDESK_ENDPOINT_KEY']
    raise "ERROR: Need IMPORT_ZENDESK_ENDPOINT_KEY - hint IMPORT_ZENDESK_ENDPOINT_KEY='01234567899876543210'"
  end
  if !ENV['IMPORT_ZENDESK_ENDPOINT_USERNAME']
    raise "ERROR: Need IMPORT_ZENDESK_ENDPOINT_USERNAME - hint IMPORT_ZENDESK_ENDPOINT_USERNAME='bob.ross@happylittletrees.com'"
  end

  Setting.set('import_zendesk_endpoint', ENV['IMPORT_ZENDESK_ENDPOINT'])
  Setting.set('import_zendesk_endpoint_key', ENV['IMPORT_ZENDESK_ENDPOINT_KEY'])
  Setting.set('import_zendesk_endpoint_username', ENV['IMPORT_ZENDESK_ENDPOINT_USERNAME'])
  Setting.set('import_mode', true)
  Setting.set('system_init_done', false)

  job = ImportJob.create(name: 'Import::Zendesk')
  job.start

  # check statistic count
  test 'check statistic' do

    # retrive statistic
    compare_statistic = {
      Groups:        {
        skipped:     0,
        created:     2,
        updated:     0,
        unchanged:   0,
        failed:      0,
        deactivated: 0,
        sum:         2,
        total:       2
      },
      Users:         {
        skipped:     0,
        created:     141,
        updated:     0,
        unchanged:   0,
        failed:      0,
        deactivated: 0,
        sum:         141,
        total:       141
      },
      Organizations: {
        skipped:     0,
        created:     1,
        updated:     0,
        unchanged:   0,
        failed:      0,
        deactivated: 0,
        sum:         1,
        total:       1
      },
      Tickets:       {
        skipped:     0,
        created:     142,
        updated:     1,
        unchanged:   0,
        failed:      0,
        deactivated: 0,
        sum:         143,
        total:       143
      }
    }

    assert_equal(compare_statistic.with_indifferent_access, job.result, 'statistic')
  end

  # check count of imported items
  test 'check counts' do
    assert_equal(144, User.count, 'users')
    assert_equal(3, Group.count, 'groups')
    assert_equal(3, Role.count, 'roles')
    assert_equal(2, Organization.count, 'organizations')
    assert_equal(143, Ticket.count, 'tickets')
    assert_equal(151, Ticket::Article.count, 'ticket articles')
    assert_equal(2, Store.count, 'ticket article attachments')

    # TODO: Macros, Views, Automations...
  end

  # check imported users and permission
  test 'check users' do

    role_admin    = Role.find_by(name: 'Admin')
    role_agent    = Role.find_by(name: 'Agent')
    role_customer = Role.find_by(name: 'Customer')

    group_support          = Group.find_by(name: 'Support')
    group_additional_group = Group.find_by(name: 'Additional Group')

    checks = [
      {
        id:     5,
        data:   {
          firstname:     'Bob',
          lastname:      'Smith',
          login:         'bob.smith@znuny.com',
          email:         'bob.smith@znuny.com',
          active:        true,
          phone:         '00114124',
          lieblingstier: 'Hundä',
        },
        roles:  [role_admin, role_agent],
        groups: [group_support],
      },
      {
        id:     6,
        data:   {
          firstname:     'Hansimerkur',
          lastname:      '',
          login:         'hansimerkur@znuny.com',
          email:         'hansimerkur@znuny.com',
          active:        true,
          lieblingstier: nil,
        },
        roles:  [role_admin, role_agent],
        groups: [group_additional_group, group_support],
      },
      {
        id:     7,
        data:   {
          firstname: 'Bernd',
          lastname:  'Hofbecker',
          login:     'bernd.hofbecker@znuny.com',
          email:     'bernd.hofbecker@znuny.com',
          active:    true,
        },
        roles:  [role_customer],
        groups: [],
      },
      {
        id:     8,
        data:   {
          firstname: 'Zendesk',
          lastname:  '',
          login:     'noreply@zendesk.com',
          email:     'noreply@zendesk.com',
          active:    true,
        },
        roles:  [role_customer],
        groups: [],
      },
      {
        id:     90,
        data:   {
          firstname: 'Hans',
          lastname:  'Peter Wurst',
          login:     'hansimerkur+zd-c1@znuny.com',
          email:     'hansimerkur+zd-c1@znuny.com',
          active:    true,
        },
        roles:  [role_customer],
        groups: [],
      },
    ]

    checks.each do |check|
      user = User.find(check[:id])
      check[:data].each do |key, value|
        user_value = user[key]
        text       = "user.#{key} for user_id #{check[:id]}"

        if value.nil?
          assert_nil(user_value, text)
        else
          assert_equal(value, user_value, text)
        end
      end
      assert_equal(check[:roles], user.roles.sort.to_a, "#{user.login} roles")
      assert_equal(check[:groups], user.groups_access('full').sort.to_a, "#{user.login} groups")
    end
  end

  # check user fields
  test 'check user fields' do
    local_fields = User.column_names
    copmare_fields = %w[
      id
      organization_id
      login
      firstname
      lastname
      email
      image
      image_source
      web
      password
      phone
      fax
      mobile
      department
      street
      zip
      city
      country
      address
      vip
      verified
      active
      note
      last_login
      source
      login_failed
      out_of_office
      out_of_office_start_at
      out_of_office_end_at
      out_of_office_replacement_id
      preferences
      updated_by_id
      created_by_id
      created_at
      updated_at
      lieblingstier
      custom_dropdown
    ]

    assert_equal(copmare_fields, local_fields, 'user fields')
  end

  # check groups/queues
  test 'check groups' do

    checks = [
      {
        id:   1,
        data: {
          name:   'Users',
          active: true,
        },
      },
      {
        id:   2,
        data: {
          name:   'Additional Group',
          active: true,
        },
      },
      {
        id:   3,
        data: {
          name:   'Support',
          active: true,
        },
      },
    ]

    checks.each do |check|
      group = Group.find(check[:id])
      check[:data].each do |key, value|
        assert_equal(value, group[key], "group.#{key} for group_id #{check[:id]}")
      end
    end
  end

  # check imported organizations
  test 'check organizations' do

    checks = [
      {
        id:   1,
        data: {
          name:            'Zammad Foundation',
          note:            '',
          api_key:         nil,
          custom_dropdown: nil,
        },
      },
      {
        id:   2,
        data: {
          name:            'Znuny',
          note:            nil,
          api_key:         'my api öäüß',
          custom_dropdown: 'b',
        },
      },
    ]

    checks.each do |check|
      organization = Organization.find(check[:id])
      check[:data].each do |key, value|
        organization_value = organization[key]
        text               = "organization.#{key} for organization_id #{check[:id]}"

        if value.nil?
          assert_nil(organization_value, text)
        else
          assert_equal(value, organization_value, text)
        end
      end
    end
  end

  # check organization fields
  test 'check organization fields' do
    local_fields = Organization.column_names
    copmare_fields = %w[
      id
      name
      shared
      domain
      domain_assignment
      active
      note
      updated_by_id
      created_by_id
      created_at
      updated_at
      api_key
      custom_dropdown
    ]

    assert_equal(copmare_fields, local_fields, 'organization fields')
  end

  # check imported tickets
  test 'check tickets' do

    checks = [
      {
        id:   2,
        data: {
          title:                    'test',
          #note:                    'This is the first comment. Feel free to delete this sample ticket.',
          note:                     'test email',
          create_article_type_id:   1,
          create_article_sender_id: 2,
          article_count:            2,
          state_id:                 3,
          group_id:                 3,
          priority_id:              3,
          owner_id:                 1,
          customer_id:              7,
          organization_id:          2,
          test_checkbox:            true,
          custom_integer:           999,
          custom_drop_down:         'key2',
          custom_decimal:           '1.6',
          not_existing:             nil,
        },
      },
      {
        id:   3,
        data: {
          title:                    'Bob Smith, here is the test ticket you requested',
          note:                     'Hello! This is a Zendesk ticket. We are going to go through the basic support ticket operation in Zendesk.

If you\'re reading this message in your email, click the ticket number link that immediately follows the line \'You have been assigned to this t',
          create_article_type_id:   10,
          create_article_sender_id: 2,
          article_count:            4,
          state_id:                 3,
          group_id:                 3,
          priority_id:              1,
          owner_id:                 1,
          customer_id:              8,
          organization_id:          nil,
          test_checkbox:            false,
          custom_integer:           nil,
          custom_drop_down:         '',
          custom_decimal:           nil,
          not_existing:             nil,
        },
      },
      {
        id:   5,
        data: {
          title:                    'Twitter',
          note:                     "@gabyalanisr Brandon Arely Snuppy Jaz Jerry Liz Irvig &amp; Wera\nY Losa Otrs Yop \npero si quieres Los Que Puedas",
          create_article_type_id:   6,
          create_article_sender_id: 2,
          article_count:            1,
          state_id:                 1,
          group_id:                 3,
          priority_id:              2,
          owner_id:                 1,
          customer_id:              92,
          organization_id:          nil,
        },
      },
      {
        id:   143,
        data: {
          title:                    'Basti ist cool',
          note:                     'Basti ist cool',
          create_article_type_id:   8,
          create_article_sender_id: 2,
          article_count:            1,
          state_id:                 1,
          group_id:                 1,
          priority_id:              2,
          owner_id:                 1,
          customer_id:              144,
          organization_id:          nil,
        },
      },
      # {
      #   id: ,
      #   data: {
      #     title:                    ,
      #     note:                     ,
      #     create_article_type_id:   ,
      #     create_article_sender_id: ,
      #     article_count:            ,
      #     state_id:                 ,
      #     group_id:                 ,
      #     priority_id:              ,
      #     owner_id:                 ,
      #     customer_id:              ,
      #     organization_id:          ,
      #   },
      # },
    ]

    checks.each do |check|
      ticket = Ticket.find(check[:id])
      check[:data].each do |key, value|
        ticket_value = ticket[key]
        text         = "ticket.#{key} for ticket_id #{check[:id]}"

        if value.nil?
          assert_nil(ticket_value, text)
        else
          assert_equal(value, ticket_value, text)
        end
      end
    end
  end

  test 'check article attachments' do

    checks = [
      {
        message_id: 39_984_258_725,
        data:       {
          count: 1,
          1 => {
            preferences: {
              'Content-Type'    => 'image/jpeg',
              'resizable'       => true,
              'content_preview' => true
            },
            filename:    '1a3496b9-53d9-494d-bbb0-e1d2e22074f8.jpeg',
          },
        },
      },
      {
        message_id: 32_817_827_921,
        data:       {
          count: 1,
          1 => {
            preferences: {
              'Content-Type'    => 'image/jpeg',
              'resizable'       => true,
              'content_preview' => true
            },
            filename:    'paris.jpg',
          },
        },
      },
    ]

    checks.each do |check|
      article = Ticket::Article.find_by(message_id: check[:message_id])

      assert_equal(check[:data][:count], article.attachments.count, 'attachemnt count')

      (1..check[:data][:count]).each do |attachment_counter|

        attachment         = article.attachments[ attachment_counter - 1 ]
        compare_attachment = check[:data][ attachment_counter ]

        assert_equal(compare_attachment[:filename], attachment.filename, 'attachment file name')
        assert_equal(compare_attachment[:preferences], attachment[:preferences], 'attachment preferences')
      end
    end
  end

  # check ticket fields
  test 'check ticket fields' do
    local_fields = Ticket.column_names
    copmare_fields = %w[
      id
      group_id
      priority_id
      state_id
      organization_id
      number
      title
      owner_id
      customer_id
      note
      first_response_at
      first_response_escalation_at
      first_response_in_min
      first_response_diff_in_min
      close_at
      close_escalation_at
      close_in_min
      close_diff_in_min
      update_escalation_at
      update_in_min
      update_diff_in_min
      last_contact_at
      last_contact_agent_at
      last_contact_customer_at
      last_owner_update_at
      create_article_type_id
      create_article_sender_id
      article_count
      escalation_at
      pending_time
      type
      time_unit
      preferences
      updated_by_id
      created_by_id
      created_at
      updated_at
      custom_decimal
      test_checkbox
      custom_date
      custom_integer
      custom_regex
      custom_drop_down
    ]

    assert_equal(copmare_fields, local_fields, 'ticket fields')
  end

end