zammad/lib/sessions/event/chat_session_close.rb

class Sessions::Event::ChatSessionClose < Sessions::Event::ChatBase

  def run
    return super if super

    return if !check_chat_session_exists

    realname = 'Anonymous'
    if @session && @session['id']
      realname = User.lookup(id: @session['id']).fullname
    end

    # check count of participents
    participents_count = 0
    chat_session = current_chat_session
    if chat_session.preferences[:participents]
      participents_count = chat_session.preferences[:participents].count
    end

    # notify about "closing"
    if participents_count < 2 || (@session && chat_session.user_id == @session['id'])
      message = {
        event: 'chat_session_closed',
        data:  {
          session_id: chat_session.session_id,
          realname:   realname,
        },
      }

      # close session if host is closing it
      chat_session.state = 'closed'
      chat_session.save

      # set state update to all agents
      Chat.broadcast_agent_state_update

      # send position update to other waiting sessions
      Chat.broadcast_customer_state_update

    # notify about "leaving"
    else
      message = {
        event: 'chat_session_left',
        data:  {
          session_id: chat_session.session_id,
          realname:   realname,
        },
      }
    end
    chat_session.send_to_recipients(message, @client_id)

    # notifiy participients
    {
      event: 'chat_status_close',
      data:  {
        state:      'ok',
        session_id: chat_session.session_id,
      },
    }
  end

end