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- require 'browser_test_helper'
- class AgentTicketOverviewLevel0Test < TestCase
- def test_bulk_close
- @browser = browser_instance
- login(
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all()
- # test bulk action
- # create new ticket
- ticket1 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview count test #1',
- body: 'overview count test #1',
- }
- )
- ticket2 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview count test #2',
- body: 'overview count test #2',
- }
- )
- click(text: 'Overviews')
- # enable full overviews
- execute(
- js: '$(".content.active .sidebar").css("display", "block")',
- )
- click(text: 'Unassigned & Open')
- watch_for(
- css: '.content.active',
- value: 'overview count test #2',
- )
- # select both via bulk action
- click(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"] + .icon-checkbox.icon-unchecked',
- fast: true,
- )
- # scroll to reply - needed for chrome
- scroll_to(
- position: 'top',
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"] + .icon-checkbox.icon-unchecked',
- )
- click(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"] + .icon-checkbox.icon-unchecked',
- fast: true,
- )
- exists(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"][type="checkbox"]:checked',
- )
- exists(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"][type="checkbox"]:checked',
- )
- # select close state & submit
- select(
- css: '.content.active .bulkAction [name="state_id"]',
- value: 'closed',
- )
- click(
- css: '.content.active .bulkAction .js-confirm',
- )
- click(
- css: '.content.active .bulkAction .js-submit',
- )
- watch_for_disappear(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"]',
- timeout: 6,
- )
- exists_not(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"]',
- )
- exists_not(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"]',
- )
- # remember current overview count
- overview_counter_before = overview_counter()
- # click options and enable number and article count
- click(css: '.content.active [data-type="settings"]')
- modal_ready()
- check(
- css: '.modal input[value="number"]',
- )
- check(
- css: '.modal input[value="title"]',
- )
- check(
- css: '.modal input[value="customer"]',
- )
- check(
- css: '.modal input[value="group"]',
- )
- check(
- css: '.modal input[value="created_at"]',
- )
- check(
- css: '.modal input[value="article_count"]',
- )
- click(css: '.modal .js-submit')
- modal_disappear
- # check if number and article count is shown
- match(
- css: '.content.active table th:nth-child(3)',
- value: '#',
- )
- match(
- css: '.content.active table th:nth-child(4)',
- value: 'Title',
- )
- match(
- css: '.content.active table th:nth-child(7)',
- value: 'Article#',
- )
- # reload browser
- reload()
- sleep 4
- # check if number and article count is shown
- match(
- css: '.content.active table th:nth-child(3)',
- value: '#',
- )
- match(
- css: '.content.active table th:nth-child(4)',
- value: 'Title',
- )
- match(
- css: '.content.active table th:nth-child(7)',
- value: 'Article#',
- )
- # disable number and article count
- click(css: '.content.active [data-type="settings"]')
- modal_ready()
- uncheck(
- css: '.modal input[value="number"]',
- )
- uncheck(
- css: '.modal input[value="article_count"]',
- )
- click(css: '.modal .js-submit')
- modal_disappear
- # check if number and article count is gone
- match_not(
- css: '.content.active table th:nth-child(3)',
- value: '#',
- )
- match(
- css: '.content.active table th:nth-child(3)',
- value: 'Title',
- )
- exists_not(
- css: '.content.active table th:nth-child(8)',
- )
- # create new ticket
- ticket3 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview count test #3',
- body: 'overview count test #3',
- }
- )
- sleep 6
- # get new overview count
- overview_counter_new = overview_counter()
- assert_equal(overview_counter_before['#ticket/view/all_unassigned'] + 1, overview_counter_new['#ticket/view/all_unassigned'])
- # open ticket by search
- ticket_open_by_search(
- number: ticket3[:number],
- )
- sleep 1
- # close ticket
- ticket_update(
- data: {
- state: 'closed',
- }
- )
- sleep 6
- # get current overview count
- overview_counter_after = overview_counter()
- assert_equal(overview_counter_before['#ticket/view/all_unassigned'], overview_counter_after['#ticket/view/all_unassigned'])
- # cleanup
- tasks_close_all()
- end
- def test_bulk_pending
- @browser = browser_instance
- login(
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all()
- # test bulk action
- # create new ticket
- ticket1 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview count test #3',
- body: 'overview count test #3',
- }
- )
- ticket2 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview count test #4',
- body: 'overview count test #4',
- }
- )
- click(text: 'Overviews')
- # enable full overviews
- execute(
- js: '$(".content.active .sidebar").css("display", "block")',
- )
- click(text: 'Unassigned & Open')
- watch_for(
- css: '.content.active',
- value: 'overview count test #4',
- timeout: 8,
- )
- # remember current overview count
- overview_counter_before = overview_counter()
- # select both via bulk action
- click(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"] + .icon-checkbox.icon-unchecked',
- fast: true,
- )
- # scroll to reply - needed for chrome
- scroll_to(
- position: 'top',
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"] + .icon-checkbox.icon-unchecked',
- )
- click(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"] + .icon-checkbox.icon-unchecked',
- fast: true,
- )
- exists(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"][type="checkbox"]:checked',
- )
- exists(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"][type="checkbox"]:checked',
- )
- exists(
- displayed: false,
- css: '.content.active .bulkAction [data-name="pending_time"]',
- )
- select(
- css: '.content.active .bulkAction [name="state_id"]',
- value: 'pending close',
- )
- exists(
- displayed: true,
- css: '.content.active .bulkAction [data-name="pending_time"]',
- )
- set(
- css: '.content.active .bulkAction [data-item="date"]',
- value: '05/23/2037',
- )
- select(
- css: '.content.active .bulkAction [name="group_id"]',
- value: 'Users',
- )
- select(
- css: '.content.active .bulkAction [name="owner_id"]',
- value: 'Test Master Agent',
- )
- click(
- css: '.content.active .bulkAction .js-confirm',
- )
- click(
- css: '.content.active .bulkAction .js-submit',
- )
- watch_for_disappear(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"]',
- timeout: 12,
- )
- exists_not(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"]',
- )
- exists_not(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"]',
- )
- # get new overview count
- overview_counter_new = overview_counter()
- assert_equal(overview_counter_before['#ticket/view/all_unassigned'] - 2, overview_counter_new['#ticket/view/all_unassigned'])
- # open ticket by search
- ticket_open_by_search(
- number: ticket1[:number],
- )
- sleep 1
- # close ticket
- ticket_update(
- data: {
- state: 'closed',
- }
- )
- # open ticket by search
- ticket_open_by_search(
- number: ticket2[:number],
- )
- sleep 1
- # close ticket
- ticket_update(
- data: {
- state: 'closed',
- }
- )
- # cleanup
- tasks_close_all()
- end
- # verify correct behaviour for issue #1864 - Bulk-Action: Not possible to change owner
- def test_bulk_owner_change
- @browser = browser_instance
- login(
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all()
- # test bulk action
- # create new ticket
- ticket1 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview owner change test #1',
- body: 'overview owner change #1',
- }
- )
- ticket2 = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview owner change #2',
- body: 'overview owner change #2',
- }
- )
- overview_open(
- link: '#ticket/view/all_unassigned',
- )
- watch_for(
- css: '.content.active',
- value: 'overview owner change #2',
- timeout: 8,
- )
- # remember current overview count
- overview_counter_before = overview_counter()
- # select both via bulk action
- click(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"] + .icon-checkbox.icon-unchecked',
- fast: true,
- )
- # scroll to reply - needed for chrome
- scroll_to(
- position: 'top',
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"] + .icon-checkbox.icon-unchecked',
- )
- click(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"] + .icon-checkbox.icon-unchecked',
- fast: true,
- )
- exists(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"][type="checkbox"]:checked',
- )
- exists(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"][type="checkbox"]:checked',
- )
- select(
- css: '.content.active .bulkAction [name="owner_id"]',
- value: 'Test Master Agent',
- )
- select(
- css: '.content.active .bulkAction [name="state_id"]',
- value: 'closed',
- )
- click(
- css: '.content.active .bulkAction .js-confirm',
- )
- click(
- css: '.content.active .bulkAction .js-submit',
- )
- watch_for_disappear(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"]',
- timeout: 12,
- )
- exists_not(
- css: '.content.active table tr td input[value="' + ticket1[:id] + '"]',
- )
- exists_not(
- css: '.content.active table tr td input[value="' + ticket2[:id] + '"]',
- )
- # get new overview count
- overview_counter_new = overview_counter()
- assert_equal(overview_counter_before['#ticket/view/all_unassigned'] - 2, overview_counter_new['#ticket/view/all_unassigned'])
- # cleanup
- tasks_close_all()
- end
- # verify fix for issue #2026 - Bulk action should not be shown if user has no change permissions
- def test_no_bulk_action_when_missing_change_permission
- @browser = browser_instance
- login(
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all()
- # create new group
- group_create(
- data: {
- name: 'some group2',
- },
- )
- role_edit(
- data: {
- name: 'Agent',
- group_permissions: { 2 => ['full'],
- 3 => ['full'], }
- },
- )
- user_edit(
- data: {
- login: 'master@example.com',
- permissions: { 1 => ['full'],
- 2 => ['full'],
- 3 => ['full'], }
- },
- )
- user_create(
- data: {
- firstname: 'Tester',
- lastname: 'Agent 2',
- email: 'agent2@example.com',
- password: 'test',
- role: 'Agent',
- permissions: { 1 => %w[read create overview] }
- },
- )
- # create new tickets
- can_change_ticket = ticket_create(
- data: {
- customer: 'nico',
- group: 'some group2',
- title: 'overview test #5',
- body: 'overview test #5',
- }
- )
- cannot_change_ticket = ticket_create(
- data: {
- customer: 'nico',
- group: 'Users',
- title: 'overview test #6',
- body: 'overview test #6',
- }
- )
- logout() # logout as master@example.com then login as agent2@example.com
- login(
- username: 'agent2@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all()
- # open Overview menu tab
- click(
- css: '.js-menu .js-overviewsMenuItem',
- )
- # enable full overviews
- execute(
- js: '$(".content.active .sidebar").css("display", "block")',
- )
- # click Unassigned & Open tab
- click(
- css: '.content.active [href="#ticket/view/all_unassigned"]',
- )
- watch_for(
- css: '.content.active',
- value: 'overview test #6',
- timeout: 8,
- )
- # first select the ticket that we have change rights to
- check(
- css: '.content.active table tr td input[value="' + can_change_ticket[:id] + '"]',
- )
- # check that the bulk action form appears
- exists(
- displayed: true,
- css: '.content.active .bulkAction',
- )
- # then select the ticket that we do not have change rights to
- scroll_to(
- position: 'top',
- css: '.content.active table tr td input[value="' + cannot_change_ticket[:id] + '"] + .icon-checkbox.icon-unchecked',
- )
- check(
- css: '.content.active table tr td input[value="' + cannot_change_ticket[:id] + '"]',
- )
- # check that the bulk action form disappears
- exists(
- displayed: false,
- css: '.content.active .bulkAction',
- )
- # de-select the ticket that we do not have change rights to
- uncheck(
- css: '.content.active table tr td input[value="' + cannot_change_ticket[:id] + '"]',
- fast: true,
- )
- # check that the bulk action form appears again
- exists(
- displayed: true,
- css: '.content.active .bulkAction',
- )
- # de-select the ticket that we have change rights to
- uncheck(
- css: '.content.active table tr td input[value="' + can_change_ticket[:id] + '"]',
- fast: true,
- )
- # check that the bulk action form disappears again
- exists(
- displayed: false,
- css: '.content.active .bulkAction',
- )
- # cleanup
- tasks_close_all()
- logout() # logout as agent2@example.com and then login as master@example.com to clean up tickets
- login(
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all()
- # open ticket by search
- ticket_open_by_search(
- number: cannot_change_ticket[:number],
- )
- sleep 1
- # close ticket
- ticket_update(
- data: {
- state: 'closed',
- }
- )
- # open ticket by search
- ticket_open_by_search(
- number: can_change_ticket[:number],
- )
- sleep 1
- # close ticket
- ticket_update(
- data: {
- state: 'closed',
- }
- )
- end
- end
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