zammad/db/migrate/20180521141004_ticket_last_contact_behavior.rb

class TicketLastContactBehavior < ActiveRecord::Migration[5.1]
  def up
    # return if it's a new setup
    return if !Setting.find_by(name: 'system_init_done')

    Setting.create_if_not_exists(
      title: 'Ticket Last Contact Behaviour',
      name: 'ticket_last_contact_behaviour',
      area: 'Ticket::Base',
      description: 'Sets the last customer contact based on the last contact of a customer or on the last contact of a customer to whom an agent has not yet responded.',
      options: {
        form: [
          {
            display: '',
            null: true,
            name: 'ticket_last_contact_behaviour',
            tag: 'select',
            translate: true,
            options: {
              'based_on_customer_reaction' => 'Last customer contact (without consideration an agent has replied to it)',
              'check_if_agent_already_replied' => 'Last customer contact (with consideration an agent has replied to it)',
            },
          },
        ],
      },
      state: 'check_if_agent_already_replied',
      preferences: {
        permission: ['admin.ticket'],
      },
      frontend: false
    )
  end
end