zammad/app/controllers/import_otrs_controller.rb

# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/

class ImportOtrsController < ApplicationController

  def url_check
    return if setup_done_response

    # validate
    if !params[:url] || params[:url] !~ %r{^(http|https)://.+?$}
      render json: {
        result: 'invalid',
        message: 'Invalid URL!',
      }
      return
    end

    # connection test
    translation_map = {
      'authentication failed'                                     => 'Authentication failed!',
      'getaddrinfo: nodename nor servname provided, or not known' => 'Hostname not found!',
      'No route to host'                                          => 'No route to host!',
      'Connection refused'                                        => 'Connection refused!',
    }

    response = UserAgent.request(params[:url])
    if !response.success? && response.code.to_s !~ /^40.$/
      message_human = ''
      translation_map.each do |key, message|
        if response.error.to_s.match?(/#{Regexp.escape(key)}/i)
          message_human = message
        end
      end
      render json: {
        result: 'invalid',
        message_human: message_human,
        message: response.error.to_s,
      }
      return
    end

    result = {}
    if response.body.match?(/zammad migrator/)

      migrator_response = JSON.parse(response.body)

      if migrator_response['Success'] == 1

        # set url and key for import endpoint
        url = migrator_response['URL']
        key = migrator_response['Key']

        # get first part url, used for import_otrs_endpoint
        if !url || !key
          url_parts = params[:url].split(';')
          if !url_parts[1] # in case of & instead of ;
            url_parts = params[:url].split('&')
          end
          key_parts = url_parts[1].split('=')

          if !key_parts[1]
            render json: {
              result: 'invalid',
              message_human: 'Unable to get key from URL!'
            }
            return
          end
          if !url
            url = url_parts[0]
          end
          if !key
            key = key_parts[1]
          end
        end

        Setting.set('import_backend', 'otrs')
        Setting.set('import_otrs_endpoint', url)
        Setting.set('import_otrs_endpoint_key', key)

        result = {
          result: 'ok',
          url: params[:url],
        }
      else
        result = {
          result: 'invalid',
          message_human: migrator_response['Error']
        }
      end
    elsif response.body.match?(/(otrs\sag|otrs\.com|otrs\.org)/i)
      result = {
        result: 'invalid',
        message_human: 'Host found, but no OTRS migrator is installed!'
      }
    else
      result = {
        result: 'invalid',
        message_human: 'Host found, but it seems to be no OTRS installation!',
      }
    end

    render json: result
  end

  def import_start
    return if setup_done_response
    Setting.set('import_mode', true)
    welcome = Import::OTRS.connection_test
    if !welcome
      render json: {
        message: 'Migrator can\'t read OTRS output!',
        result: 'invalid',
      }
      return
    end

    # start migration
    Import::OTRS.delay.start_bg

    render json: {
      result: 'ok',
    }
  end

  def import_check
    statistic = Import::OTRS::Requester.list
    issues = []

    # check count of dynamic fields
    dynamic_field_count = 0
    dynamic_fields = Import::OTRS::Requester.load('DynamicField')
    dynamic_fields.each do |dynamic_field|
      next if dynamic_field['ValidID'].to_i != 1
      dynamic_field_count += 1
    end
    if dynamic_field_count > 20
      issues.push 'otrsDynamicFields'
    end

    # check if process exsists
    sys_configs = Import::OTRS::Requester.load('SysConfig')
    sys_configs.each do |sys_config|
      next if sys_config['Key'] != 'Process'
      issues.push 'otrsProcesses'
    end

    result = 'ok'
    if issues.present?
      result = 'failed'
    end
    render json: {
      result: result,
      issues: issues,
    }
  end

  def import_status
    result = Import::OTRS.status_bg
    if result[:result] == 'import_done'
      Setting.reload
    end
    render json: result
  end

  private

  def setup_done
    count = User.all.count()
    done = true
    if count <= 2
      done = false
    end
    done
  end

  def setup_done_response
    if !setup_done
      return false
    end
    render json: {
      setup_done: true,
    }
    true
  end

end