zammad/app/controllers/reports_controller.rb

# Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/

require 'tempfile'

class ReportsController < ApplicationController
  prepend_before_action { authentication_check(permission: 'report') }

  # GET /api/reports/config
  def reporting_config
    if !Report.enabled?
      render json: {
        error: 'Elasticsearch need to be configured!',
      }
      return
    end
    render json: {
      config: Report.config,
      profiles: Report::Profile.list,
    }
  end

  # GET /api/reports/generate
  def generate
    get_params = params_all
    return if !get_params

    result = {}
    get_params[:metric][:backend].each do |backend|
      condition = get_params[:profile].condition
      if backend[:condition]
        backend[:condition].merge(condition)
      else
        backend[:condition] = condition
      end
      next if !backend[:adapter]
      result[backend[:name]] = backend[:adapter].aggs(
        range_start: get_params[:start],
        range_end:   get_params[:stop],
        interval:    get_params[:range],
        selector:    backend[:condition],
        params:      backend[:params],
      )
    end

    #created = aggs(start, stop, range, 'created_at', profile.condition)
    #closed = aggs(start, stop, range, 'close_at', profile.condition)
    #first_solution =
    #reopend = backend(start, stop, range, Report::TicketReopened, profile.condition)

    # add backlog
    #backlogs = []
    #position = -1
    #created.each {|_not_used|
    # position += 1
    #  diff = created[position][1] - closed[position][1]
    #  backlog = [position+1, diff]
    #  backlogs.push backlog
    #}

    render json: {
      data: result
    }
  end

  # GET /api/reports/sets
  def sets
    get_params = params_all
    return if !get_params

    if !params[:downloadBackendSelected]
      render json: {
        error: 'No such downloadBackendSelected param',
      }, status: :unprocessable_entity
      return
    end

    # get data
    result = {}
    get_params[:metric][:backend].each do |backend|
      next if params[:downloadBackendSelected] != backend[:name]
      condition = get_params[:profile].condition
      if backend[:condition]
        backend[:condition].merge(condition)
      else
        backend[:condition] = condition
      end
      next if !backend[:adapter]
      result = backend[:adapter].items(
        range_start: get_params[:start],
        range_end:   get_params[:stop],
        interval:    get_params[:range],
        selector:    backend[:condition],
        params:      backend[:params],
        sheet:       params[:sheet],
      )

      # generate sheet
      next if !params[:sheet]
      content = sheet(get_params[:profile], backend[:display], result)
      send_data(
        content,
        filename: "tickets-#{get_params[:profile].name}-#{backend[:display]}.xls",
        type: 'application/vnd.ms-excel',
        disposition: 'attachment'
      )
    end
    return if params[:sheet]

    render json: result
  end

  def params_all
    profile = nil
    if !params[:profiles] && !params[:profile_id]
      raise Exceptions::UnprocessableEntity, 'No such profiles param'
    end
    if params[:profile_id]
      profile = Report::Profile.find(params[:profile_id])
    else
      params[:profiles].each do |profile_id, active|
        next if !active
        profile = Report::Profile.find(profile_id)
      end
    end
    if !profile
      raise Exceptions::UnprocessableEntity, 'No such active profile'
    end

    local_config = Report.config
    if !local_config || !local_config[:metric] || !local_config[:metric][params[:metric].to_sym]
      raise Exceptions::UnprocessableEntity, "No such metric #{params[:metric]}"
    end
    metric = local_config[:metric][params[:metric].to_sym]

    #{"metric"=>"count", "year"=>2015, "month"=>10, "week"=>43, "day"=>20, "timeSlot"=>"year", "report"=>{"metric"=>"count", "year"=>2015, "month"=>10, "week"=>43, "day"=>20, "timeSlot"=>"year"}}
    if params[:timeRange] == 'realtime'
      start = (Time.zone.now - 60.minutes).iso8601
      stop = Time.zone.now.iso8601
      range = 'minute'
    elsif params[:timeRange] == 'day'
      date = Date.parse("#{params[:year]}-#{params[:month]}-#{params[:day]}").to_s
      start = "#{date}T00:00:00Z"
      stop = "#{date}T23:59:59Z"
      range = 'hour'
    elsif params[:timeRange] == 'week'
      start = Date.commercial(params[:year].to_i, params[:week].to_i).iso8601
      stop = Date.parse(start).end_of_week.iso8601
      range = 'week'
    elsif params[:timeRange] == 'month'
      start = Date.parse("#{params[:year]}-#{params[:month]}-01}").iso8601
      stop = Date.parse(start).end_of_month.iso8601
      range = 'day'
    else
      start = "#{params[:year]}-01-01"
      stop = Date.parse("#{params[:year]}-12-31").iso8601
      range = 'month'
    end
    {
      profile: profile,
      metric: metric,
      config: local_config,
      start: start,
      stop: stop,
      range: range,
    }
  end

  def sheet(profile, title, result)

    # Create a new Excel workbook
    temp_file = Tempfile.new('time_tracking.xls')
    workbook = WriteExcel.new(temp_file)

    # Add a worksheet
    worksheet = workbook.add_worksheet
    worksheet.set_column(0, 0, 10)
    worksheet.set_column(1, 1, 34)
    worksheet.set_column(2, 2, 10)
    worksheet.set_column(3, 3, 10)
    worksheet.set_column(4, 8, 20)

    # Add and define a format
    format = workbook.add_format
    format.set_bold
    format.set_size(14)
    format.set_color('black')
    worksheet.set_row(0, 0, 6)

    # Write a formatted and unformatted string, row and column notation.
    worksheet.write_string(0, 0, "Tickets: #{profile.name} (#{title})", format)

    format_header = workbook.add_format
    format_header.set_italic
    format_header.set_bg_color('gray')
    format_header.set_color('white')

    worksheet.write_string(2, 0, '#', format_header)
    worksheet.write_string(2, 1, 'Title', format_header)
    worksheet.write_string(2, 2, 'State', format_header)
    worksheet.write_string(2, 3, 'Priority', format_header)
    worksheet.write_string(2, 4, 'Group', format_header)
    worksheet.write_string(2, 5, 'Owner', format_header)
    worksheet.write_string(2, 6, 'Customer', format_header)
    worksheet.write_string(2, 7, 'Organization', format_header)
    worksheet.write_string(2, 8, 'Create Channel', format_header)
    worksheet.write_string(2, 9, 'Sender', format_header)
    worksheet.write_string(2, 10, 'Tags', format_header)
    worksheet.write_string(2, 11, 'Created at', format_header)
    worksheet.write_string(2, 12, 'Updated at', format_header)
    worksheet.write_string(2, 13, 'Closed at', format_header)

    row = 2
    result[:ticket_ids].each do |ticket_id|
      begin
        ticket = Ticket.lookup(id: ticket_id)
        row += 1
        worksheet.write_string(row, 0, ticket.number)
        worksheet.write_string(row, 1, ticket.title)
        worksheet.write_string(row, 2, ticket.state.name)
        worksheet.write_string(row, 3, ticket.priority.name)
        worksheet.write_string(row, 4, ticket.group.name)
        worksheet.write_string(row, 5, ticket.owner.fullname)
        worksheet.write_string(row, 6, ticket.customer.fullname)
        worksheet.write_string(row, 7, ticket.try(:organization).try(:name))
        worksheet.write_string(row, 8, ticket.create_article_type.name)
        worksheet.write_string(row, 9, ticket.create_article_sender.name)
        worksheet.write_string(row, 10, ticket.tag_list.join(','))
        worksheet.write_date_time(row, 11, ticket.created_at.to_time.iso8601)
        worksheet.write_date_time(row, 12, ticket.updated_at.to_time.iso8601)
        worksheet.write_date_time(row, 13, ticket.close_at.to_time.iso8601)
      rescue => e
        Rails.logger.error "SKIP: #{e.message}"
      end
    end

    workbook.close

    # read file again
    file = File.new(temp_file, 'r')
    contents = file.read
    file.close
    contents
  end

end