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- # Copyright (C) 2012-2016 Zammad Foundation, http://zammad-foundation.org/
- require 'stats_store'
- class Stats
- =begin
- generate stats for user
- Stats.generate
- returns
- result = true # if generation was successfully
- =end
- def self.generate
- backends = [
- Stats::TicketChannelDistribution,
- Stats::TicketInProcess,
- Stats::TicketLoadMeasure,
- Stats::TicketEscalation,
- Stats::TicketReopen,
- ]
- # generate stats per agent
- users = User.with_permissions('ticket.agent')
- agent_count = 0
- user_result = {}
- users.each { |user|
- next if user.id == 1
- next if !user.active
- agent_count += 1
- data = {}
- backends.each { |backend|
- data[backend] = backend.generate(user)
- }
- user_result[user.id] = data
- }
- # calculate average
- backend_average_sum = {}
- user_result.each { |_user_id, data|
- data.each { |backend_model, backend_result|
- next if !backend_result.key?(:used_for_average)
- if !backend_average_sum[backend_model]
- backend_average_sum[backend_model] = 0
- end
- backend_average_sum[backend_model] += backend_result[:used_for_average]
- }
- }
- # generate average param and icon state
- backend_average_sum.each { |backend_model_average, result|
- average = ( result.to_f / agent_count.to_f ).round(1)
- user_result.each { |user_id, data|
- next if !data[backend_model_average]
- next if !data[backend_model_average].key?(:used_for_average)
- data[backend_model_average][:average_per_agent] = average
- # generate icon state
- backend_model_average.to_s.constantize.average_state(data[backend_model_average], user_id)
- }
- }
- user_result.each { |user_id, data|
- data_for_user = {}
- data.each { |backend, result|
- data_for_user[backend.to_app_model] = result
- }
- state_store = StatsStore.sync(
- object: 'User',
- o_id: user_id,
- key: 'dashboard',
- data: data_for_user,
- )
- message = {
- event: 'resetCollection',
- data: {
- state_store.class.to_app_model => [state_store],
- },
- }
- Sessions.send_to(user_id, message)
- event = {
- event: 'dashboard_stats_rebuild',
- }
- Sessions.send_to(user_id, event)
- }
- true
- end
- end
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