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- # encoding: utf-8
- require 'test_helper'
- class TicketOverviewTest < ActiveSupport::TestCase
- agent1 = nil
- agent2 = nil
- organization_id = nil
- customer1 = nil
- customer2 = nil
- customer3 = nil
- overview1 = nil
- overview2 = nil
- overview3 = nil
- overview4 = nil
- overview5 = nil
- overview6 = nil
- overview7 = nil
- overview8 = nil
- test 'aaa - setup' do
- # create base
- group = Group.create_or_update(
- name: 'OverviewTest',
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Agent')
- agent1 = User.create_or_update(
- login: 'ticket-overview-agent1@example.com',
- firstname: 'Overview',
- lastname: 'Agent1',
- email: 'ticket-overview-agent1@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- groups: [group],
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- agent2 = User.create_or_update(
- login: 'ticket-overview-agent2@example.com',
- firstname: 'Overview',
- lastname: 'Agent2',
- email: 'ticket-overview-agent2@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- #groups: groups,
- updated_at: '2015-02-05 16:38:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Customer')
- organization1 = Organization.create_or_update(
- name: 'Overview Org',
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- customer1 = User.create_or_update(
- login: 'ticket-overview-customer1@example.com',
- firstname: 'Overview',
- lastname: 'Customer1',
- email: 'ticket-overview-customer1@example.com',
- password: 'customerpw',
- active: true,
- organization_id: organization1.id,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- customer2 = User.create_or_update(
- login: 'ticket-overview-customer2@example.com',
- firstname: 'Overview',
- lastname: 'Customer2',
- email: 'ticket-overview-customer2@example.com',
- password: 'customerpw',
- active: true,
- organization_id: organization1.id,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- customer3 = User.create_or_update(
- login: 'ticket-overview-customer3@example.com',
- firstname: 'Overview',
- lastname: 'Customer3',
- email: 'ticket-overview-customer3@example.com',
- password: 'customerpw',
- active: true,
- organization_id: nil,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- Overview.destroy_all
- UserInfo.current_user_id = 1
- overview_role = Role.find_by(name: 'Agent')
- overview1 = Overview.create_or_update(
- name: 'My assigned Tickets',
- link: 'my_assigned',
- prio: 1000,
- role_id: overview_role.id,
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [ 1, 2, 3, 7 ],
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- },
- order: {
- by: 'created_at',
- direction: 'ASC',
- },
- view: {
- d: %w(title customer group created_at),
- s: %w(title customer group created_at),
- m: %w(number title customer group created_at),
- view_mode_default: 's',
- },
- )
- overview2 = Overview.create_or_update(
- name: 'Unassigned & Open',
- link: 'all_unassigned',
- prio: 1010,
- role_id: overview_role.id,
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [1, 2, 3],
- },
- 'ticket.owner_id' => {
- operator: 'is',
- value: 1,
- },
- },
- order: {
- by: 'created_at',
- direction: 'ASC',
- },
- view: {
- d: %w(title customer group created_at),
- s: %w(title customer group created_at),
- m: %w(number title customer group created_at),
- view_mode_default: 's',
- },
- )
- overview3 = Overview.create_or_update(
- name: 'My Tickets 2',
- link: 'my_tickets_2',
- prio: 1020,
- role_id: overview_role.id,
- user_ids: [agent2.id],
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [ 1, 2, 3, 7 ],
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- },
- order: {
- by: 'created_at',
- direction: 'ASC',
- },
- view: {
- d: %w(title customer group created_at),
- s: %w(title customer group created_at),
- m: %w(number title customer group created_at),
- view_mode_default: 's',
- },
- )
- overview4 = Overview.create_or_update(
- name: 'My Tickets only with Note',
- link: 'my_tickets_onyl_with_note',
- prio: 1030,
- role_id: overview_role.id,
- user_ids: [agent1.id],
- condition: {
- 'article.type_id' => {
- operator: 'is',
- value: Ticket::Article::Type.find_by(name: 'note').id,
- },
- 'ticket.owner_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- },
- order: {
- by: 'created_at',
- direction: 'ASC',
- },
- view: {
- d: %w(title customer group created_at),
- s: %w(title customer group created_at),
- m: %w(number title customer group created_at),
- view_mode_default: 's',
- },
- )
- overview_role = Role.find_by(name: 'Customer')
- overview5 = Overview.create_or_update(
- name: 'My Tickets',
- link: 'my_tickets',
- prio: 1100,
- role_id: overview_role.id,
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [ 1, 2, 3, 4, 6, 7 ],
- },
- 'ticket.customer_id' => {
- operator: 'is',
- pre_condition: 'current_user.id',
- },
- },
- order: {
- by: 'created_at',
- direction: 'DESC',
- },
- view: {
- d: %w(title customer state created_at),
- s: %w(number title state created_at),
- m: %w(number title state created_at),
- view_mode_default: 's',
- },
- )
- overview6 = Overview.create_or_update(
- name: 'My Organization Tickets',
- link: 'my_organization_tickets',
- prio: 1200,
- role_id: overview_role.id,
- organization_shared: true,
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [ 1, 2, 3, 4, 6, 7 ],
- },
- 'ticket.organization_id' => {
- operator: 'is',
- pre_condition: 'current_user.organization_id',
- },
- },
- order: {
- by: 'created_at',
- direction: 'DESC',
- },
- view: {
- d: %w(title customer state created_at),
- s: %w(number title customer state created_at),
- m: %w(number title customer state created_at),
- view_mode_default: 's',
- },
- )
- overview7 = Overview.create_or_update(
- name: 'My Organization Tickets (open)',
- link: 'my_organization_tickets_open',
- prio: 1200,
- role_id: overview_role.id,
- user_ids: [customer2.id],
- organization_shared: true,
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [ 1, 2, 3 ],
- },
- 'ticket.organization_id' => {
- operator: 'is',
- pre_condition: 'current_user.organization_id',
- },
- },
- order: {
- by: 'created_at',
- direction: 'DESC',
- },
- view: {
- d: %w(title customer state created_at),
- s: %w(number title customer state created_at),
- m: %w(number title customer state created_at),
- view_mode_default: 's',
- },
- )
- overview_role = Role.find_by(name: 'Admin')
- overview8 = Overview.create_or_update(
- name: 'Not Shown Admin',
- link: 'not_shown_admin',
- prio: 9900,
- role_id: overview_role.id,
- condition: {
- 'ticket.state_id' => {
- operator: 'is',
- value: [ 1, 2, 3 ],
- },
- },
- order: {
- by: 'created_at',
- direction: 'DESC',
- },
- view: {
- d: %w(title customer state created_at),
- s: %w(number title customer state created_at),
- m: %w(number title customer state created_at),
- view_mode_default: 's',
- },
- )
- end
- test 'bbb overiview index' do
- result = Ticket::Overviews.all(
- current_user: agent1,
- )
- assert_equal(3, result.count)
- assert_equal('My assigned Tickets', result[0].name)
- assert_equal('Unassigned & Open', result[1].name)
- assert_equal('My Tickets only with Note', result[2].name)
- result = Ticket::Overviews.all(
- current_user: agent2,
- )
- assert_equal(3, result.count)
- assert_equal('My assigned Tickets', result[0].name)
- assert_equal('Unassigned & Open', result[1].name)
- assert_equal('My Tickets 2', result[2].name)
- result = Ticket::Overviews.all(
- current_user: customer1,
- )
- assert_equal(2, result.count)
- assert_equal('My Tickets', result[0].name)
- assert_equal('My Organization Tickets', result[1].name)
- result = Ticket::Overviews.all(
- current_user: customer2,
- )
- assert_equal(3, result.count)
- assert_equal('My Tickets', result[0].name)
- assert_equal('My Organization Tickets', result[1].name)
- assert_equal('My Organization Tickets (open)', result[2].name)
- result = Ticket::Overviews.all(
- current_user: customer3,
- )
- assert_equal(1, result.count)
- assert_equal('My Tickets', result[0].name)
- end
- test 'ccc overiview content' do
- Ticket.destroy_all
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- assert_equal(result[2][:count], 0)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- ticket1 = Ticket.create(
- title: 'overview test 1',
- group: Group.lookup(name: 'OverviewTest'),
- customer_id: 2,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- article1 = Ticket::Article.create(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message... 123',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket1.id)
- assert_equal(result[1][:count], 1)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- assert_equal(result[2][:count], 0)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- travel 1.second # because of mysql millitime issues
- ticket2 = Ticket.create(
- title: 'overview test 2',
- group: Group.lookup(name: 'OverviewTest'),
- customer_id: 2,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '3 high'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- article2 = Ticket::Article.create(
- ticket_id: ticket2.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message... 123',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket1.id)
- assert_equal(result[1][:tickets][1][:id], ticket2.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- assert_equal(result[2][:count], 0)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- ticket2.owner_id = agent1.id
- ticket2.save!
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket1.id)
- assert_equal(result[1][:count], 1)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- travel 1.second # because of mysql millitime issues
- ticket3 = Ticket.create(
- title: 'overview test 3',
- group: Group.lookup(name: 'OverviewTest'),
- customer_id: 2,
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '1 low'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- article3 = Ticket::Article.create(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message... 123',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- travel_back
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket1.id)
- assert_equal(result[1][:tickets][1][:id], ticket3.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:id], overview4.id)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:id], overview3.id)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- overview2.order = {
- by: 'created_at',
- direction: 'DESC',
- }
- overview2.save!
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket3.id)
- assert_equal(result[1][:tickets][1][:id], ticket1.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:id], overview4.id)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:id], overview3.id)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- overview2.order = {
- by: 'priority_id',
- direction: 'DESC',
- }
- overview2.save!
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket1.id)
- assert_equal(result[1][:tickets][1][:id], ticket3.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:id], overview4.id)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:id], overview3.id)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- overview2.order = {
- by: 'priority_id',
- direction: 'ASC',
- }
- overview2.save!
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket3.id)
- assert_equal(result[1][:tickets][1][:id], ticket1.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:id], overview4.id)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:id], overview3.id)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- overview2.order = {
- by: 'priority',
- direction: 'DESC',
- }
- overview2.save!
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket1.id)
- assert_equal(result[1][:tickets][1][:id], ticket3.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:id], overview4.id)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:id], overview3.id)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- overview2.order = {
- by: 'priority',
- direction: 'ASC',
- }
- overview2.save!
- result = Ticket::Overviews.index(agent1)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[0][:tickets][0][:id], ticket2.id)
- assert_equal(result[0][:count], 1)
- assert_equal(result[0][:tickets].class, Array)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert_not(result[1][:tickets].empty?)
- assert_equal(result[1][:tickets][0][:id], ticket3.id)
- assert_equal(result[1][:tickets][1][:id], ticket1.id)
- assert_equal(result[1][:count], 2)
- assert_equal(result[2][:overview][:id], overview4.id)
- assert_equal(result[2][:overview][:name], 'My Tickets only with Note')
- assert_equal(result[2][:overview][:view], 'my_tickets_onyl_with_note')
- assert_equal(result[2][:tickets].class, Array)
- assert_equal(result[2][:tickets][0][:id], ticket2.id)
- assert_equal(result[2][:count], 1)
- result = Ticket::Overviews.index(agent2)
- assert_equal(result[0][:overview][:id], overview1.id)
- assert_equal(result[0][:overview][:name], 'My assigned Tickets')
- assert_equal(result[0][:overview][:view], 'my_assigned')
- assert_equal(result[0][:count], 0)
- assert_equal(result[0][:tickets].class, Array)
- assert(result[0][:tickets].empty?)
- assert_equal(result[1][:overview][:id], overview2.id)
- assert_equal(result[1][:overview][:name], 'Unassigned & Open')
- assert_equal(result[1][:overview][:view], 'all_unassigned')
- assert_equal(result[1][:tickets].class, Array)
- assert(result[1][:tickets].empty?)
- assert_equal(result[1][:count], 0)
- assert_equal(result[2][:overview][:id], overview3.id)
- assert_equal(result[2][:overview][:name], 'My Tickets 2')
- assert_equal(result[2][:overview][:view], 'my_tickets_2')
- assert_equal(result[2][:tickets].class, Array)
- assert(result[2][:tickets].empty?)
- end
- end
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