zammad/test/unit/ticket_notification_test.rb

# encoding: utf-8
require 'test_helper'

class TicketNotificationTest < ActiveSupport::TestCase
  agent1 = nil
  agent2 = nil
  customer = nil
  test 'aaa - setup' do
    Trigger.create_or_update(
      name: 'auto reply - new ticket',
      condition: {
        'ticket.action' => {
          'operator' => 'is',
          'value' => 'create',
        },
        'ticket.state_id' => {
          'operator' => 'is not',
          'value' => Ticket::State.lookup(name: 'closed').id,
        },
        'article.type_id' => {
          'operator' => 'is',
          'value' => [
            Ticket::Article::Type.lookup(name: 'email').id,
            Ticket::Article::Type.lookup(name: 'phone').id,
            Ticket::Article::Type.lookup(name: 'web').id,
          ],
        },
      },
      perform: {
        'notification.email' => {
          'body' => '<p>Your request (Ticket##{ticket.number}) has been received and will be reviewed by our support staff.<p>
<br/>
<p>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p>
<br/>
<p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
          'recipient' => 'ticket_customer',
          'subject' => 'Thanks for your inquiry (#{ticket.title})',
        },
      },
      disable_notification: true,
      active: true,
      created_by_id: 1,
      updated_by_id: 1,
    )

    # create agent1 & agent2
    Group.create_or_update(
      name: 'TicketNotificationTest',
      updated_by_id: 1,
      created_by_id: 1
    )
    groups = Group.where(name: 'TicketNotificationTest')
    roles  = Role.where(name: 'Agent')
    agent1 = User.create_or_update(
      login: 'ticket-notification-agent1@example.com',
      firstname: 'Notification',
      lastname: 'Agent1',
      email: 'ticket-notification-agent1@example.com',
      password: 'agentpw',
      active: true,
      roles: roles,
      groups: groups,
      preferences: {
        locale: 'de-de',
      },
      updated_by_id: 1,
      created_by_id: 1,
    )
    agent2 = User.create_or_update(
      login: 'ticket-notification-agent2@example.com',
      firstname: 'Notification',
      lastname: 'Agent2',
      email: 'ticket-notification-agent2@example.com',
      password: 'agentpw',
      active: true,
      roles: roles,
      groups: groups,
      preferences: {
        locale: 'en-ca',
      },
      updated_by_id: 1,
      created_by_id: 1,
    )
    Group.create_if_not_exists(
      name: 'WithoutAccess',
      note: 'Test for notification check.',
      updated_by_id: 1,
      created_by_id: 1
    )

    # create customer
    roles = Role.where(name: 'Customer')
    customer = User.create_or_update(
      login: 'ticket-notification-customer@example.com',
      firstname: 'Notification',
      lastname: 'Customer',
      email: 'ticket-notification-customer@example.com',
      password: 'agentpw',
      active: true,
      roles: roles,
      groups: groups,
      updated_by_id: 1,
      created_by_id: 1,
    )
  end

  test 'ticket notification - to all agents / to explicit agents' do

    # create ticket in group
    ApplicationHandleInfo.current = 'scheduler.postmaster'
    ticket1 = Ticket.create(
      title: 'some notification test 1',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    assert(ticket1)

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # create ticket in group
    ApplicationHandleInfo.current = 'application_server'
    ticket1 = Ticket.create(
      title: 'some notification test 2',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    assert(ticket1)

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)
  end

  test 'ticket notification - simple' do

    # create ticket in group
    ApplicationHandleInfo.current = 'application_server'
    ticket1 = Ticket.create(
      title: 'some notification test 3',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    assert(ticket1, 'ticket created - ticket notification simple')

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # update ticket attributes
    ticket1.title    = "#{ticket1.title} - #2"
    ticket1.priority = Ticket::Priority.lookup(name: '3 high')
    ticket1.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # add article to ticket
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some person',
      subject: 'some note',
      body: 'some message',
      internal: true,
      sender: Ticket::Article::Sender.where(name: 'Agent').first,
      type: Ticket::Article::Type.where(name: 'note').first,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to not to agent1 but to agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # update ticket by user
    ticket1.owner_id      = agent1.id
    ticket1.updated_by_id = agent1.id
    ticket1.save
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some person',
      subject: 'some note',
      body: 'some message',
      internal: true,
      sender: Ticket::Article::Sender.where(name: 'Agent').first,
      type: Ticket::Article::Type.where(name: 'note').first,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to not to agent1 but to agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(3, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # create ticket with agent1 as owner
    ticket2 = Ticket.create(
      title: 'some notification test 4',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer_id: 2,
      owner_id: agent1.id,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    Ticket::Article.create(
      ticket_id: ticket2.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Agent').first,
      type: Ticket::Article::Type.where(name: 'phone').first,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)
    assert(ticket2, 'ticket created')

    # verify notifications to no one
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)

    # update ticket
    ticket2.title         = "#{ticket2.title} - #2"
    ticket2.updated_by_id = agent1.id
    ticket2.priority      = Ticket::Priority.lookup(name: '3 high')
    ticket2.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to none
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)

    # update ticket
    ticket2.title         = "#{ticket2.title} - #3"
    ticket2.updated_by_id = agent2.id
    ticket2.priority      = Ticket::Priority.lookup(name: '2 normal')
    ticket2.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 and not to agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)

    # create ticket with agent2 and agent1 as owner
    ticket3 = Ticket.create(
      title: 'some notification test 5',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer_id: 2,
      owner_id: agent1.id,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: agent2.id,
      created_by_id: agent2.id,
    )
    article_inbound = Ticket::Article.create(
      ticket_id: ticket3.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Agent').first,
      type: Ticket::Article::Type.where(name: 'phone').first,
      updated_by_id: agent2.id,
      created_by_id: agent2.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)
    assert(ticket3, 'ticket created')

    # verify notifications to agent1 and not to agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)

    # update ticket
    ticket3.title         = "#{ticket3.title} - #2"
    ticket3.updated_by_id = agent1.id
    ticket3.priority      = Ticket::Priority.lookup(name: '3 high')
    ticket3.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to no one
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)

    # update ticket
    ticket3.title         = "#{ticket3.title} - #3"
    ticket3.updated_by_id = agent2.id
    ticket3.priority      = Ticket::Priority.lookup(name: '2 normal')
    ticket3.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 and not to agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)

    # update article / not notification should be sent
    article_inbound.internal = true
    article_inbound.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications not to agent1 and not to agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)

    delete = ticket1.destroy
    assert(delete, 'ticket1 destroy')

    delete = ticket2.destroy
    assert(delete, 'ticket2 destroy')

    delete = ticket3.destroy
    assert(delete, 'ticket3 destroy')

  end

  test 'ticket notification - no notification' do

    # create ticket in group
    ticket1 = Ticket.create(
      title: 'some notification test 1 - no notification',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    assert(ticket1, 'ticket created - ticket no notification')

    # execute object transaction
    Observer::Transaction.commit(disable_notification: true)
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

  end

  test 'ticket notification - z preferences tests' do

    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = false
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = false
    agent1.save

    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent2.save

    # create ticket in group
    ApplicationHandleInfo.current = 'scheduler.postmaster'
    ticket1 = Ticket.create(
      title: 'some notification test - z preferences tests 1',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # update ticket attributes
    ticket1.title    = "#{ticket1.title} - #2"
    ticket1.priority = Ticket::Priority.lookup(name: '3 high')
    ticket1.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket1, agent1, 'email'), ticket1.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket1, agent2, 'email'), ticket1.id)

    # create ticket in group
    ticket2 = Ticket.create(
      title: 'some notification test - z preferences tests 2',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      owner: agent1,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket2.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)

    # update ticket attributes
    ticket2.title    = "#{ticket2.title} - #2"
    ticket2.priority = Ticket::Priority.lookup(name: '3 high')
    ticket2.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, agent1, 'email'), ticket2.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket2, agent2, 'email'), ticket2.id)

    # create ticket in group
    ticket3 = Ticket.create(
      title: 'some notification test - z preferences tests 3',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      owner: agent2,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket3.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)

    # update ticket attributes
    ticket3.title    = "#{ticket3.title} - #2"
    ticket3.priority = Ticket::Priority.lookup(name: '3 high')
    ticket3.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket3, agent1, 'email'), ticket3.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket3, agent2, 'email'), ticket3.id)

    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s]
    agent1.save

    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent1.preferences['notification_config']['group_ids'] = ['-']
    agent2.save

    # create ticket in group
    ApplicationHandleInfo.current = 'scheduler.postmaster'
    ticket4 = Ticket.create(
      title: 'some notification test - z preferences tests 4',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket4.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, agent1, 'email'), ticket4.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket4, agent2, 'email'), ticket4.id)

    # update ticket attributes
    ticket4.title    = "#{ticket4.title} - #2"
    ticket4.priority = Ticket::Priority.lookup(name: '3 high')
    ticket4.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, agent1, 'email'), ticket4.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket4, agent2, 'email'), ticket4.id)

    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent1.preferences['notification_config']['group_ids'] = [Group.lookup(name: 'TicketNotificationTest').id.to_s]
    agent1.save

    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent2.preferences['notification_config']['group_ids'] = [99]
    agent2.save

    # create ticket in group
    ApplicationHandleInfo.current = 'scheduler.postmaster'
    ticket5 = Ticket.create(
      title: 'some notification test - z preferences tests 5',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket5.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket5, agent1, 'email'), ticket5.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, agent2, 'email'), ticket5.id)

    # update ticket attributes
    ticket5.title    = "#{ticket5.title} - #2"
    ticket5.priority = Ticket::Priority.lookup(name: '3 high')
    ticket5.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket5, agent1, 'email'), ticket5.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket5, agent2, 'email'), ticket5.id)

    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent1.preferences['notification_config']['group_ids'] = [999]
    agent1.save

    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent2.preferences['notification_config']['group_ids'] = [999]
    agent2.save

    # create ticket in group
    ApplicationHandleInfo.current = 'scheduler.postmaster'
    ticket6 = Ticket.create(
      title: 'some notification test - z preferences tests 6',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      owner: agent1,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket6.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'email'), ticket6.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'online'), ticket6.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'email'), ticket6.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'online'), ticket6.id)

    # update ticket attributes
    ticket6.title    = "#{ticket6.title} - #2"
    ticket6.priority = Ticket::Priority.lookup(name: '3 high')
    ticket6.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'email'), ticket6.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket6, agent1, 'online'), ticket6.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'email'), ticket6.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket6, agent2, 'online'), ticket6.id)

    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent1.preferences['notification_config']['matrix']['create']['channel']['email'] = false
    agent1.preferences['notification_config']['matrix']['create']['channel']['online'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent1.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent1.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent1.preferences['notification_config']['matrix']['update']['channel']['email'] = false
    agent1.preferences['notification_config']['matrix']['update']['channel']['online'] = true
    agent1.preferences['notification_config']['group_ids'] = [999]
    agent1.save

    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_me'] = true
    agent2.preferences['notification_config']['matrix']['create']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['create']['criteria']['no'] = true
    agent2.preferences['notification_config']['matrix']['create']['channel']['email'] = false
    agent2.preferences['notification_config']['matrix']['create']['channel']['online'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_me'] = true
    agent2.preferences['notification_config']['matrix']['update']['criteria']['owned_by_nobody'] = false
    agent2.preferences['notification_config']['matrix']['update']['criteria']['no'] = true
    agent2.preferences['notification_config']['matrix']['update']['channel']['email'] = false
    agent2.preferences['notification_config']['matrix']['update']['channel']['online'] = true
    agent2.preferences['notification_config']['group_ids'] = [999]
    agent2.save

    # create ticket in group
    ApplicationHandleInfo.current = 'scheduler.postmaster'
    ticket7 = Ticket.create(
      title: 'some notification test - z preferences tests 7',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      owner: agent1,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket7.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'email'), ticket7.id)
    assert_equal(1, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'online'), ticket7.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'email'), ticket7.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'online'), ticket7.id)

    # update ticket attributes
    ticket7.title    = "#{ticket7.title} - #2"
    ticket7.priority = Ticket::Priority.lookup(name: '3 high')
    ticket7.save

    # execute object transaction
    Observer::Transaction.commit
    Scheduler.worker(true)

    # verify notifications to agent1 + agent2
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'email'), ticket7.id)
    assert_equal(2, NotificationFactory::Mailer.already_sent?(ticket7, agent1, 'online'), ticket7.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'email'), ticket7.id)
    assert_equal(0, NotificationFactory::Mailer.already_sent?(ticket7, agent2, 'online'), ticket7.id)

  end

  test 'ticket notification events' do

    # create ticket in group
    ticket1 = Ticket.create(
      title: 'some notification event test 1',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: 'some message',
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    assert(ticket1, 'ticket created')

    # execute object transaction
    Observer::Transaction.commit

    # update ticket attributes
    ticket1.title    = "#{ticket1.title} - #2"
    ticket1.priority = Ticket::Priority.lookup(name: '3 high')
    ticket1.save

    list         = EventBuffer.list('transaction')
    list_objects = Observer::Transaction.get_uniq_changes(list)

    assert_equal('some notification event test 1', list_objects['Ticket'][ticket1.id][:changes]['title'][0])
    assert_equal('some notification event test 1 - #2', list_objects['Ticket'][ticket1.id][:changes]['title'][1])
    assert_not(list_objects['Ticket'][ticket1.id][:changes]['priority'])
    assert_equal(2, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][0])
    assert_equal(3, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][1])

    # update ticket attributes
    ticket1.title    = "#{ticket1.title} - #3"
    ticket1.priority = Ticket::Priority.lookup(name: '1 low')
    ticket1.save

    list         = EventBuffer.list('transaction')
    list_objects = Observer::Transaction.get_uniq_changes(list)

    assert_equal('some notification event test 1', list_objects['Ticket'][ticket1.id][:changes]['title'][0])
    assert_equal('some notification event test 1 - #2 - #3', list_objects['Ticket'][ticket1.id][:changes]['title'][1])
    assert_not(list_objects['Ticket'][ticket1.id][:changes]['priority'])
    assert_equal(2, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][0])
    assert_equal(1, list_objects['Ticket'][ticket1.id][:changes]['priority_id'][1])

  end

  test 'ticket notification template' do

    # create ticket in group
    ticket1 = Ticket.create(
      title: 'some notification template test 1 Bobs\'s resumé',
      group: Group.lookup(name: 'TicketNotificationTest'),
      customer: customer,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    article = Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: "some message\nnewline1 abc\nnewline2",
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer.id,
      created_by_id: customer.id,
    )
    assert(ticket1, 'ticket created - ticket notification template')

    bg = Transaction::Notification.new(
      ticket_id: ticket1.id,
      article_id: article.id,
      type: 'update',
      changes: {
        'priority_id'  => [1, 2],
        'pending_time' => [nil, Time.zone.parse('2015-01-11 23:33:47 UTC')],
      },
      user_id: ticket1.updated_by_id,
    )

    # check changed attributes
    human_changes = bg.human_changes(agent2, ticket1)
    assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute')
    assert(human_changes['Pending till'], 'Check if attributes translated based on ObjectManager::Attribute')
    assert_equal('1 low', human_changes['Priority'][0])
    assert_equal('2 normal', human_changes['Priority'][1])
    assert_equal('', human_changes['Pending till'][0].to_s)
    assert_equal('2015-01-11 23:33:47 UTC', human_changes['Pending till'][1].to_s)
    assert_not(human_changes['priority_id'])
    assert_not(human_changes['pending_time'])
    assert_not(human_changes['pending_till'])

    # en notification
    result = NotificationFactory::Mailer.template(
      locale: agent2.preferences[:locale],
      template: 'ticket_update',
      objects: {
        ticket: ticket1,
        article: article,
        recipient: agent2,
        changes: human_changes,
      },
    )
    assert_match(/Bobs's resumé/, result[:subject])
    assert_match(/Priority/, result[:body])
    assert_match(/1 low/, result[:body])
    assert_match(/2 normal/, result[:body])
    assert_match(/Pending till/, result[:body])
    assert_match(/2015-01-11 23:33:47 UTC/, result[:body])
    assert_match(/update/, result[:body])
    assert_no_match(/pending_till/, result[:body])
    assert_no_match(/i18n/, result[:body])

    human_changes = bg.human_changes(agent1, ticket1)
    assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute')
    assert(human_changes['Pending till'], 'Check if attributes translated based on ObjectManager::Attribute')
    assert_equal('1 niedrig', human_changes['Priority'][0])
    assert_equal('2 normal', human_changes['Priority'][1])
    assert_equal('', human_changes['Pending till'][0].to_s)
    assert_equal('2015-01-11 23:33:47 UTC', human_changes['Pending till'][1].to_s)
    assert_not(human_changes['priority_id'])
    assert_not(human_changes['pending_time'])
    assert_not(human_changes['pending_till'])

    # de notification
    result = NotificationFactory::Mailer.template(
      locale: agent1.preferences[:locale],
      template: 'ticket_update',
      objects: {
        ticket: ticket1,
        article: article,
        recipient: agent1,
        changes: human_changes,
      },
    )

    assert_match(/Bobs's resumé/, result[:subject])
    assert_match(/Priorität/, result[:body])
    assert_match(/1 niedrig/, result[:body])
    assert_match(/2 normal/, result[:body])
    assert_match(/Warten/, result[:body])
    assert_match(/2015-01-11 23:33:47 UTC/, result[:body])
    assert_match(/aktualis/, result[:body])
    assert_no_match(/pending_till/, result[:body])
    assert_no_match(/i18n/, result[:body])

    bg = Transaction::Notification.new(
      ticket_id: ticket1.id,
      article_id: article.id,
      type: 'update',
      changes: {
        title: ['some notification template test old 1', 'some notification template test 1 #2'],
        priority_id: [2, 3],
      },
      user_id: customer.id,
    )

    # check changed attributes
    human_changes = bg.human_changes(agent1, ticket1)
    assert(human_changes['Title'], 'Check if attributes translated based on ObjectManager::Attribute')
    assert(human_changes['Priority'], 'Check if attributes translated based on ObjectManager::Attribute')
    assert_equal('2 normal', human_changes['Priority'][0])
    assert_equal('3 hoch', human_changes['Priority'][1])
    assert_equal('some notification template test old 1', human_changes['Title'][0])
    assert_equal('some notification template test 1 #2', human_changes['Title'][1])
    assert_not(human_changes['priority_id'])
    assert_not(human_changes['pending_time'])
    assert_not(human_changes['pending_till'])

    # de notification
    result = NotificationFactory::Mailer.template(
      locale: agent1.preferences[:locale],
      template: 'ticket_update',
      objects: {
        ticket: ticket1,
        article: article,
        recipient: agent1,
        changes: human_changes,
      }
    )

    assert_match(/Bobs's resumé/, result[:subject])
    assert_match(/Titel/, result[:body])
    assert_no_match(/Title/, result[:body])
    assert_match(/some notification template test old 1/, result[:body])
    assert_match(/some notification template test 1 #2/, result[:body])
    assert_match(/Priorität/, result[:body])
    assert_no_match(/Priority/, result[:body])
    assert_match(/3 hoch/, result[:body])
    assert_match(/2 normal/, result[:body])
    assert_match(/aktualisier/, result[:body])

    human_changes = bg.human_changes(agent2, ticket1)

    # en notification
    result = NotificationFactory::Mailer.template(
      locale: agent2.preferences[:locale],
      template: 'ticket_update',
      objects: {
        ticket: ticket1,
        article: article,
        recipient: agent2,
        changes: human_changes,
      }
    )

    assert_match(/Bobs's resumé/, result[:subject])
    assert_match(/Title/, result[:body])
    assert_match(/some notification template test old 1/, result[:body])
    assert_match(/some notification template test 1 #2/, result[:body])
    assert_match(/Priority/, result[:body])
    assert_match(/3 high/, result[:body])
    assert_match(/2 normal/, result[:body])
    assert_no_match(/Pending till/, result[:body])
    assert_no_match(/2015-01-11 23:33:47 UTC/, result[:body])
    assert_match(/update/, result[:body])
    assert_no_match(/pending_till/, result[:body])
    assert_no_match(/i18n/, result[:body])

  end

  test 'zzz - cleanup' do
    Trigger.destroy_all
  end

end