zammad/test/unit/cti_caller_id_test.rb

# encoding: utf-8
require 'test_helper'

class CtiCallerIdTest < ActiveSupport::TestCase

  test '2 lookups' do

    Ticket.destroy_all
    Cti::CallerId.destroy_all

    agent1 = User.create_or_update(
      login: 'ticket-caller_id-agent1@example.com',
      firstname: 'CallerId',
      lastname: 'Agent1',
      email: 'ticket-caller_id-agent1@example.com',
      password: 'agentpw',
      active: true,
      phone: '+49 1111 222222',
      fax: '+49 1111 222223',
      mobile: '+49 1111 222223',
      note: 'Phone at home: +49 1111 222224',
      updated_by_id: 1,
      created_by_id: 1,
    )
    agent2 = User.create_or_update(
      login: 'ticket-caller_id-agent2@example.com',
      firstname: 'CallerId',
      lastname: 'Agent2',
      email: 'ticket-caller_id-agent2@example.com',
      password: 'agentpw',
      phone: '+49 2222 222222',
      note: 'Phone at home: <b>+49 2222 222224</b>',
      active: true,
      updated_by_id: 1,
      created_by_id: 1,
    )
    agent3 = User.create_or_update(
      login: 'ticket-caller_id-agent3@example.com',
      firstname: 'CallerId',
      lastname: 'Agent3',
      email: 'ticket-caller_id-agent3@example.com',
      password: 'agentpw',
      phone: '+49 2222 222222',
      active: true,
      updated_by_id: 1,
      created_by_id: 1,
    )

    customer1 = User.create_or_update(
      login: 'ticket-caller_id-customer1@example.com',
      firstname: 'CallerId',
      lastname: 'Customer1',
      email: 'ticket-caller_id-customer1@example.com',
      password: 'customerpw',
      active: true,
      updated_by_id: 1,
      created_by_id: 1,
    )

    Cti::CallerId.rebuild

    caller_ids = Cti::CallerId.lookup('491111222277')
    assert_equal(0, caller_ids.length)

    caller_ids = Cti::CallerId.lookup('491111222223')
    assert_equal(1, caller_ids.length)
    assert_equal(agent1.id, caller_ids[0].user_id)
    assert_equal('known', caller_ids[0].level)

    caller_ids = Cti::CallerId.lookup('492222222222')
    assert_equal(2, caller_ids.length)
    assert_equal(agent3.id, caller_ids[0].user_id)
    assert_equal('known', caller_ids[0].level)
    assert_equal(agent2.id, caller_ids[1].user_id)
    assert_equal('known', caller_ids[1].level)

    # create ticket in group
    ticket1 = Ticket.create(
      title: 'some caller id test 1',
      group: Group.lookup(name: 'Users'),
      customer: customer1,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    article1 = Ticket::Article.create(
      ticket_id: ticket1.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: "some message\nFon (GEL): +49 111 366-1111 Mi-Fr
Fon (LIN): +49 222 6112222 Mo-Di
Mob: +49 333 8362222",
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Customer').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: customer1.id,
      created_by_id: customer1.id,
    )
    assert(ticket1)

    # create ticket in group
    ticket2 = Ticket.create(
      title: 'some caller id test 2',
      group: Group.lookup(name: 'Users'),
      customer: customer1,
      state: Ticket::State.lookup(name: 'new'),
      priority: Ticket::Priority.lookup(name: '2 normal'),
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    article2 = Ticket::Article.create(
      ticket_id: ticket2.id,
      from: 'some_sender@example.com',
      to: 'some_recipient@example.com',
      subject: 'some subject',
      message_id: 'some@id',
      body: "some message\nFon (GEL): +49 111 111-1111 Mi-Fr
Fon (LIN): +49 222 1112222 Mo-Di
Mob: +49 333 1112222",
      internal: false,
      sender: Ticket::Article::Sender.where(name: 'Agent').first,
      type: Ticket::Article::Type.where(name: 'email').first,
      updated_by_id: agent1.id,
      created_by_id: agent1.id,
    )
    assert(ticket2)

    Cti::CallerId.rebuild

    caller_ids = Cti::CallerId.lookup('491111222277')
    assert_equal(0, caller_ids.length)

    caller_ids = Cti::CallerId.lookup('491111222223')
    assert_equal(1, caller_ids.length)
    assert_equal(agent1.id, caller_ids[0].user_id)
    assert_equal('known', caller_ids[0].level)

    caller_ids = Cti::CallerId.lookup('492222222222')
    assert_equal(2, caller_ids.length)
    assert_equal(agent3.id, caller_ids[0].user_id)
    assert_equal('known', caller_ids[0].level)
    assert_equal(agent2.id, caller_ids[1].user_id)
    assert_equal('known', caller_ids[1].level)

    caller_ids = Cti::CallerId.lookup('492226112222')
    assert_equal(1, caller_ids.length)
    assert_equal(customer1.id, caller_ids[0].user_id)
    assert_equal('maybe', caller_ids[0].level)

    caller_ids = Cti::CallerId.lookup('492221112222')
    assert_equal(0, caller_ids.length)

  end

  test '3 lookups' do

    Cti::CallerId.destroy_all

    Cti::CallerId.maybe_add(
      caller_id: '4999999999',
      level: 'maybe',
      user_id: 2,
      object: 'Ticket',
      o_id: 2,
    )

    Cti::CallerId.maybe_add(
      caller_id: '4912345678901',
      comment: 'Hairdresser Bob Smith, San Francisco',
      level: 'public',
      user_id: 2,
      object: 'GoYello',
      o_id: 1,
    )

    caller_ids = Cti::CallerId.lookup('4912345678901')
    assert_equal(1, caller_ids.length)
    assert_equal('public', caller_ids[0].level)
    assert_equal(2, caller_ids[0].user_id)
    assert_equal('Hairdresser Bob Smith, San Francisco', caller_ids[0].comment)

    Cti::CallerId.maybe_add(
      caller_id: '4912345678901',
      level: 'maybe',
      user_id: 2,
      object: 'Ticket',
      o_id: 2,
    )

    caller_ids = Cti::CallerId.lookup('4912345678901')
    assert_equal(1, caller_ids.length)
    assert_equal('maybe', caller_ids[0].level)
    assert_equal(2, caller_ids[0].user_id)
    assert_equal(nil, caller_ids[0].comment)

    Cti::CallerId.maybe_add(
      caller_id: '4912345678901',
      level: 'maybe',
      user_id: 2,
      object: 'Ticket',
      o_id: 2,
    )

    caller_ids = Cti::CallerId.lookup('4912345678901')
    assert_equal(1, caller_ids.length)
    assert_equal('maybe', caller_ids[0].level)
    assert_equal(2, caller_ids[0].user_id)
    assert_equal(nil, caller_ids[0].comment)

    Cti::CallerId.maybe_add(
      caller_id: '4912345678901',
      level: 'maybe',
      user_id: 3,
      object: 'Ticket',
      o_id: 2,
    )

    caller_ids = Cti::CallerId.lookup('4912345678901')
    assert_equal(2, caller_ids.length)
    assert_equal('maybe', caller_ids[0].level)
    assert_equal(3, caller_ids[0].user_id)
    assert_equal(nil, caller_ids[0].comment)
    assert_equal('maybe', caller_ids[1].level)
    assert_equal(2, caller_ids[1].user_id)
    assert_equal(nil, caller_ids[1].comment)

    Cti::CallerId.maybe_add(
      caller_id: '4912345678901',
      level: 'known',
      user_id: 3,
      object: 'User',
      o_id: 2,
    )

    caller_ids = Cti::CallerId.lookup('4912345678901')
    assert_equal(1, caller_ids.length)
    assert_equal('known', caller_ids[0].level)
    assert_equal(3, caller_ids[0].user_id)
    assert_equal(nil, caller_ids[0].comment)

  end
end