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- # encoding: utf-8
- require 'browser_test_helper'
- class ChatTest < TestCase
- def test_basic
- chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
- agent = browser_instance
- login(
- browser: agent,
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all(
- browser: agent,
- )
- # disable chat
- click(
- browser: agent,
- css: 'a[href="#manage"]',
- )
- click(
- browser: agent,
- css: '.content.active a[href="#channels/chat"]',
- )
- switch(
- browser: agent,
- css: '.content.active .js-chatSetting',
- type: 'off',
- )
- # nav bar shuld be gone
- sleep 2
- exists_not(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- )
- sleep 15
- customer = browser_instance
- location(
- browser: customer,
- url: chat_url,
- )
- sleep 4
- exists_not(
- browser: customer,
- css: '.zammad-chat',
- )
- match(
- browser: customer,
- css: '.settings',
- value: '{"state":"chat_disabled"}',
- )
- click(
- browser: agent,
- css: 'a[href="#manage"]',
- )
- click(
- browser: agent,
- css: '.content.active a[href="#channels/chat"]',
- )
- switch(
- browser: agent,
- css: '.content.active .js-chatSetting',
- type: 'on',
- )
- sleep 15 # wait for rerendering
- switch(
- browser: agent,
- css: '#navigation .js-chatMenuItem .js-switch',
- type: 'off',
- )
- click(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- wait: 2,
- )
- match_not(
- browser: agent,
- css: '.active.content',
- value: 'disabled',
- )
- reload(
- browser: customer,
- )
- sleep 4
- exists_not(
- browser: customer,
- css: '.zammad-chat',
- )
- match_not(
- browser: customer,
- css: '.settings',
- value: '{"state":"chat_disabled"}',
- )
- match(
- browser: customer,
- css: '.settings',
- value: '{"event":"chat_status_customer","data":{"state":"offline"}}',
- )
- click(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- )
- switch(
- browser: agent,
- css: '#navigation .js-chatMenuItem .js-switch',
- type: 'on',
- )
- reload(
- browser: customer,
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- timeout: 5,
- )
- match_not(
- browser: customer,
- css: '.settings',
- value: '{"state":"chat_disabled"}',
- )
- match_not(
- browser: customer,
- css: '.settings',
- value: '{"event":"chat_status_customer","data":{"state":"offline"}}',
- )
- match(
- browser: customer,
- css: '.settings',
- value: '"data":{"state":"online"}',
- )
- # init chat
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- exists(
- browser: customer,
- css: '.zammad-chat-is-shown',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- )
- watch_for(
- browser: agent,
- css: '.js-chatMenuItem .counter',
- value: '1',
- )
- click(
- browser: customer,
- css: '.js-chat-toggle',
- )
- watch_for_disappear(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- )
- watch_for_disappear(
- browser: agent,
- css: '.js-chatMenuItem .counter',
- )
- end
- def test_basic_usecase1
- chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
- agent = browser_instance
- login(
- browser: agent,
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all(
- browser: agent,
- )
- click(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- )
- agent.find_elements( { css: '.active .chat-window .js-disconnect' } ).each(&:click)
- agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
- customer = browser_instance
- location(
- browser: customer,
- url: chat_url,
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- timeout: 5,
- )
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- exists(
- browser: customer,
- css: '.zammad-chat-is-shown',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- )
- click(
- browser: agent,
- css: '.active .js-acceptChat',
- )
- sleep 2
- exists_not(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- match(
- browser: agent,
- css: '.active .chat-window .js-body',
- value: chat_url,
- )
- set(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- value: 'my name is me',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-send',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat .zammad-chat-agent-status',
- value: 'online',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'my name is me',
- )
- set(
- browser: customer,
- css: '.zammad-chat .zammad-chat-input',
- value: 'my name is customer',
- )
- click(
- browser: customer,
- css: '.zammad-chat .zammad-chat-send',
- )
- watch_for(
- browser: agent,
- css: '.active .chat-window',
- value: 'my name is customer',
- )
- exists(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- )
- exists_not(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- click(
- browser: customer,
- css: '.js-chat-toggle',
- )
- watch_for(
- browser: agent,
- css: '.active .chat-window',
- value: 'closed the conversation',
- )
- end
- def test_basic_usecase2
- chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
- agent = browser_instance
- login(
- browser: agent,
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all(
- browser: agent,
- )
- click(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- )
- agent.find_elements( { css: '.active .chat-window .js-disconnect' } ).each(&:click)
- agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
- customer = browser_instance
- location(
- browser: customer,
- url: chat_url,
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- timeout: 5,
- )
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- exists(
- browser: customer,
- css: '.zammad-chat-is-shown',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- )
- click(
- browser: agent,
- css: '.active .js-acceptChat',
- )
- sleep 2
- exists_not(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- # keep focus outside of chat window to check .chat-status.is-modified later
- click(
- browser: agent,
- css: '#global-search',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat .zammad-chat-agent-status',
- value: 'online',
- )
- set(
- browser: customer,
- css: '.zammad-chat .zammad-chat-input',
- value: 'my name is customer',
- )
- click(
- browser: customer,
- css: '.zammad-chat .zammad-chat-send',
- )
- watch_for(
- browser: agent,
- css: '.active .chat-window',
- value: 'my name is customer',
- )
- exists(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- set(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- value: 'my name is me',
- )
- exists_not(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-send',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'my name is me',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-disconnect',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-close',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat .zammad-chat-agent-status',
- value: 'offline',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'Chat closed by',
- )
- click(
- browser: customer,
- css: '.zammad-chat .js-chat-toggle',
- )
- watch_for_disappear(
- browser: customer,
- css: '.zammad-chat-is-open',
- )
- agent.find_elements( { css: '.active .chat-window .js-disconnect' } ).each(&:click)
- agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
- sleep 2
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- exists(
- browser: customer,
- css: '.zammad-chat-is-shown',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- )
- click(
- browser: agent,
- css: '.active .js-acceptChat',
- )
- sleep 2
- exists_not(
- browser: agent,
- css: '.active .chat-window .chat-status.is-modified',
- )
- exists(
- browser: agent,
- css: '.active .chat-window .chat-status',
- )
- end
- def test_basic_usecase3
- chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
- agent = browser_instance
- login(
- browser: agent,
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all(
- browser: agent,
- )
- click(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- )
- agent.find_elements( { css: '.active .chat-window .js-disconnect' } ).each(&:click)
- agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
- # set chat preferences
- click(
- browser: agent,
- css: '.active .js-settings',
- )
- set(
- browser: agent,
- css: '.modal [name="chat::phrase::1"]',
- value: 'Hi Stranger!;My Greeting',
- )
- click(
- browser: agent,
- css: '.modal .js-submit',
- )
- customer = browser_instance
- location(
- browser: customer,
- url: chat_url,
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- timeout: 5,
- )
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- exists(
- browser: customer,
- css: '.zammad-chat-is-shown',
- )
- watch_for(
- browser: agent,
- css: '.active .js-badgeWaitingCustomers',
- value: '1',
- )
- click(
- browser: agent,
- css: '.active .js-acceptChat',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'Hi Stranger|My Greeting',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat .zammad-chat-agent-status',
- value: 'online',
- )
- match(
- browser: agent,
- css: '.active .chat-window .js-body',
- value: chat_url,
- )
- set(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- value: 'my name is me',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-send',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'my name is me',
- )
- set(
- browser: customer,
- css: '.zammad-chat .zammad-chat-input',
- value: 'my name is customer',
- )
- click(
- browser: customer,
- css: '.zammad-chat .zammad-chat-send',
- )
- watch_for(
- browser: agent,
- css: '.active .chat-window',
- value: 'my name is customer',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- )
- reload(
- browser: customer,
- )
- exists(
- browser: customer,
- css: '.zammad-chat',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'Hi Stranger|My Greeting',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'my name is me',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'my name is customer',
- )
- location(
- browser: customer,
- url: "#{chat_url}#new_hash",
- )
- sleep 2
- match(
- browser: agent,
- css: '.active .chat-window .js-body',
- value: "#{chat_url}#new_hash",
- )
- click(
- browser: customer,
- css: '.js-chat-toggle',
- )
- watch_for(
- browser: agent,
- css: '.active .chat-window',
- value: 'closed the conversation',
- )
- end
- def test_timeouts
- chat_url = "#{browser_url}/assets/chat/znuny.html?port=#{ENV['WS_PORT']}"
- agent = browser_instance
- login(
- browser: agent,
- username: 'master@example.com',
- password: 'test',
- url: browser_url,
- )
- tasks_close_all(
- browser: agent,
- )
- click(
- browser: agent,
- css: 'a[href="#customer_chat"]',
- )
- agent.find_elements( { css: '.active .chat-window .js-disconnect' } ).each(&:click)
- agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
- exists(
- browser: agent,
- css: '#navigation .js-chatMenuItem .js-switch input[checked]'
- )
- # no customer action, hide widget
- customer = browser_instance
- location(
- browser: customer,
- url: chat_url,
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- timeout: 5,
- )
- watch_for_disappear(
- browser: customer,
- css: '.zammad-chat',
- timeout: 95,
- )
- # no agent action, show sorry screen
- reload(
- browser: customer,
- )
- exists(
- browser: customer,
- css: '.zammad-chat',
- )
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- timeout: 35,
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(takes longer|dauert länger)',
- timeout: 120,
- )
- # check if agent is offline, idle timeout, chat not answered
- exists_not(
- browser: agent,
- css: '#navigation .js-chatMenuItem .js-switch input[checked]'
- )
- switch(
- browser: agent,
- css: '#navigation .js-chatMenuItem .js-switch',
- type: 'on',
- )
- # no customer action, show sorry screen
- reload(
- browser: customer,
- )
- exists(
- browser: customer,
- css: '.zammad-chat',
- )
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- watch_for(
- browser: agent,
- css: '.js-chatMenuItem .counter',
- value: '1',
- )
- click(
- browser: agent,
- css: '.active .js-acceptChat',
- )
- sleep 2
- set(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- value: 'agent is asking',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-send',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'agent is asking',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(Since you didn\'t respond|Da Sie in den letzten)',
- timeout: 150,
- )
- agent.find_elements( { css: '.active .chat-window .js-close' } ).each(&:click)
- sleep 2
- click(
- browser: customer,
- css: '.js-restart',
- )
- sleep 5
- click(
- browser: customer,
- css: '.js-chat-open',
- )
- exists(
- browser: customer,
- css: '.zammad-chat-is-shown',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: '(waiting|warte)',
- )
- click(
- browser: agent,
- css: '.active .js-acceptChat',
- )
- sleep 2
- exists(
- browser: agent,
- css: '.active .chat-window .chat-status',
- )
- set(
- browser: agent,
- css: '.active .chat-window .js-customerChatInput',
- value: 'my name is me',
- )
- click(
- browser: agent,
- css: '.active .chat-window .js-send',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat .zammad-chat-agent-status',
- value: 'online',
- )
- watch_for(
- browser: customer,
- css: '.zammad-chat',
- value: 'my name is me',
- )
- end
- end
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