zammad/db/seeds.rb

# encoding: utf-8
# This file should contain all the record creation needed to seed the database with its default values.
# The data can then be loaded with the rake db:seed (or created alongside the db with db:setup).
#
# Examples:
#
#   cities = City.create([{ :name => 'Chicago' }, { :name => 'Copenhagen' }])
#   Mayor.create(:name => 'Emanuel', :city => cities.first)

# clear old caches to start from scratch
Cache.clear

Setting.create_if_not_exists(
  title: 'Application secret',
  name: 'application_secret',
  area: 'Core',
  description: 'Defines the random application secret.',
  options: {},
  state: SecureRandom.hex(128),
  preferences: {
    permission: ['admin'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'System Init Done',
  name: 'system_init_done',
  area: 'Core',
  description: 'Defines if application is in init mode.',
  options: {},
  state: false,
  preferences: { online_service_disable: true },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'App Version',
  name: 'app_version',
  area: 'Core::WebApp',
  description: 'Only used internally to propagate current web app version to clients.',
  options: {},
  state: '',
  preferences: { online_service_disable: true },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Maintenance Mode',
  name: 'maintenance_mode',
  area: 'Core::WebApp',
  description: 'Enable or disable the maintenance mode of Zammad. If enabled, all non-administrators get logged out and only administrators can start a new session.',
  options: {},
  state: false,
  preferences: {
    permission: ['admin.maintenance'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Maintenance Login',
  name: 'maintenance_login',
  area: 'Core::WebApp',
  description: 'Put a message on the login page. To change it, click on the text area below and change it inline.',
  options: {},
  state: false,
  preferences: {
    permission: ['admin.maintenance'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Maintenance Login',
  name: 'maintenance_login_message',
  area: 'Core::WebApp',
  description: 'Message for login page.',
  options: {},
  state: 'Something about to share. Click here to change.',
  preferences: {
    permission: ['admin.maintenance'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Developer System',
  name: 'developer_mode',
  area: 'Core::Develop',
  description: 'Defines if application is in developer mode (useful for developer, all users have the same password, password reset will work without email delivery).',
  options: {},
  state: false,
  preferences: { online_service_disable: true },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Online Service',
  name: 'system_online_service',
  area: 'Core',
  description: 'Defines if application is used as online service.',
  options: {},
  state: false,
  preferences: { online_service_disable: true },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Product Name',
  name: 'product_name',
  area: 'System::Branding',
  description: 'Defines the name of the application, shown in the web interface, tabs and title bar of the web browser.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'product_name',
        tag: 'input',
      },
    ],
  },
  preferences: {
    render: true,
    prio: 1,
    placeholder: true,
    permission: ['admin.branding'],
  },
  state: 'Zammad Helpdesk',
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Logo',
  name: 'product_logo',
  area: 'System::Branding',
  description: 'Defines the logo of the application, shown in the web interface.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'product_logo',
        tag: 'input',
      },
    ],
  },
  preferences: {
    prio: 3,
    controller: 'SettingsAreaLogo',
    permission: ['admin.branding'],
  },
  state: 'logo.svg',
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Organization',
  name: 'organization',
  area: 'System::Branding',
  description: 'Will be shown in the app and is included in email footers.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'organization',
        tag: 'input',
      },
    ],
  },
  state: '',
  preferences: {
    prio: 2,
    placeholder: true,
    permission: ['admin.branding'],
  },
  frontend: true
)
options = {}
(10..99).each { |item|
  options[item] = item
}
system_id = rand(10..99)
Setting.create_if_not_exists(
  title: 'SystemID',
  name: 'system_id',
  area: 'System::Base',
  description: 'Defines the system identifier. Every ticket number contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of Zammad).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'system_id',
        tag: 'select',
        options: options,
      },
    ],
  },
  state: system_id,
  preferences: {
    online_service_disable: true,
    placeholder: true,
    authentication: true,
    permission: ['admin.system'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Fully Qualified Domain Name',
  name: 'fqdn',
  area: 'System::Base',
  description: 'Defines the fully qualified domain name of the system. This setting is used as a variable, #{setting.fqdn} which is found in all forms of messaging used by the application, to build links to the tickets within your system.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'fqdn',
        tag: 'input',
      },
    ],
  },
  state: 'zammad.example.com',
  preferences: {
    online_service_disable: true,
    placeholder: true,
    permission: ['admin.system'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Websocket port',
  name: 'websocket_port',
  area: 'System::WebSocket',
  description: 'Defines the port of the websocket server.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'websocket_port',
        tag: 'input',
      },
    ],
  },
  state: '6042',
  preferences: { online_service_disable: true },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'HTTP type',
  name: 'http_type',
  area: 'System::Base',
  description: 'Defines the type of protocol used by the web server to serve the application. If https protocol will be used instead of plain http, it must be specified in here. Since this has no effect on the web server\'s settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is used as a variable, #{setting.http_type} which is found in all forms of messaging used by the application, to build links to the tickets within your system.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'http_type',
        tag: 'select',
        options: {
          'https' => 'https',
          'http'  => 'http',
        },
      },
    ],
  },
  state: 'http',
  preferences: {
    online_service_disable: true,
    placeholder: true,
    permission: ['admin.system'],
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Storage Mechanism',
  name: 'storage_provider',
  area: 'System::Storage',
  description: '"Database" stores all attachments in the database (not recommended for storing large amounts of data). "Filesystem" stores the data in the filesystem. You can switch between the modules even on a system that is already in production without any loss of data.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'storage_provider',
        tag: 'select',
        tranlate: true,
        options: {
          'DB' => 'Database',
          'File' => 'Filesystem',
        },
      },
    ],
  },
  state: 'DB',
  preferences: {
    controller: 'SettingsAreaStorageProvider',
    online_service_disable: true,
    permission: ['admin.system'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Image Service',
  name: 'image_backend',
  area: 'System::Services',
  description: 'Defines the backend for user and organization image lookups.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'image_backend',
        tag: 'select',
        options: {
          '' => '-',
          'Service::Image::Zammad' => 'Zammad Image Service',
        },
      },
    ],
  },
  state: 'Service::Image::Zammad',
  preferences: {
    prio: 1,
    permission: ['admin.system'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Geo IP Service',
  name: 'geo_ip_backend',
  area: 'System::Services',
  description: 'Defines the backend for geo IP lookups. Shows also location of an IP address if an IP address is shown.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'geo_ip_backend',
        tag: 'select',
        options: {
          '' => '-',
          'Service::GeoIp::Zammad' => 'Zammad GeoIP Service',
        },
      },
    ],
  },
  state: 'Service::GeoIp::Zammad',
  preferences: {
    prio: 2,
    permission: ['admin.system'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Geo Location Service',
  name: 'geo_location_backend',
  area: 'System::Services',
  description: 'Defines the backend for geo location lookups to store geo locations for addresses.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'geo_location_backend',
        tag: 'select',
        options: {
          '' => '-',
          'Service::GeoLocation::Gmaps' => 'Google Maps',
        },
      },
    ],
  },
  state: 'Service::GeoLocation::Gmaps',
  preferences: {
    prio: 3,
    permission: ['admin.system'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Geo Calendar Service',
  name: 'geo_calendar_backend',
  area: 'System::Services',
  description: 'Defines the backend for geo calendar lookups. Used for initial calendar succession.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'geo_calendar_backend',
        tag: 'select',
        options: {
          '' => '-',
          'Service::GeoCalendar::Zammad' => 'Zammad GeoCalendar Service',
        },
      },
    ],
  },
  state: 'Service::GeoCalendar::Zammad',
  preferences: {
    prio: 2,
    permission: ['admin.system'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Proxy Settings',
  name: 'proxy',
  area: 'System::Network',
  description: 'Address of the proxy server for http and https resources.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'proxy',
        tag: 'input',
        placeholder: 'proxy.example.com:3128',
      },
    ],
  },
  state: '',
  preferences: {
    online_service_disable: true,
    controller: 'SettingsAreaProxy',
    prio: 1,
    permission: ['admin.system'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Proxy User',
  name: 'proxy_username',
  area: 'System::Network',
  description: 'Username for proxy connection.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'proxy_username',
        tag: 'input',
      },
    ],
  },
  state: '',
  preferences: {
    disabled: true,
    online_service_disable: true,
    prio: 2,
    permission: ['admin.system'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Proxy Password',
  name: 'proxy_password',
  area: 'System::Network',
  description: 'Password for proxy connection.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'proxy_passowrd',
        tag: 'input',
      },
    ],
  },
  state: '',
  preferences: {
    disabled: true,
    online_service_disable: true,
    prio: 3,
    permission: ['admin.system'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Send client stats',
  name: 'ui_send_client_stats',
  area: 'System::UI',
  description: 'Send client stats/error message to central server to improve the usability.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ui_send_client_stats',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 1,
    permission: ['admin.system'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Client storage',
  name: 'ui_client_storage',
  area: 'System::UI',
  description: 'Use client storage to cache data to enhance performance of application.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ui_client_storage',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 2,
    permission: ['admin.system'],
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Define default visibility of new a new article',
  name: 'ui_ticket_zoom_article_new_internal',
  area: 'UI::TicketZoom',
  description: 'Set default visibility of new a new article.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ui_ticket_zoom_article_new_internal',
        tag: 'boolean',
        translate: true,
        options: {
          true  => 'internal',
          false => 'public',
        },
      },
    ],
  },
  state: true,
  preferences: {
    prio: 1,
    permission: ['admin.ui'],
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'New User Accounts',
  name: 'user_create_account',
  area: 'Security::Base',
  description: 'Enables users to create their own account via web interface.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'user_create_account',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    permission: ['admin.security'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Lost Password',
  name: 'user_lost_password',
  area: 'Security::Base',
  description: 'Activates lost password feature for users.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'user_lost_password',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    permission: ['admin.security'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_ldap',
  area: 'Security::Authentication',
  description: 'Enables user authentication via %s.',
  preferences: {
    title_i18n: ['LDAP'],
    description_i18n: ['LDAP'],
    permission: ['admin.security'],
  },
  state: {
    adapter: 'Auth::Ldap',
    host: 'localhost',
    port: 389,
    bind_dn: 'cn=Manager,dc=example,dc=org',
    bind_pw: 'example',
    uid: 'mail',
    base: 'dc=example,dc=org',
    always_filter: '',
    always_roles: %w(Admin Agent),
    always_groups: ['Users'],
    sync_params: {
      firstname: 'sn',
      lastname: 'givenName',
      email: 'mail',
      login: 'mail',
    },
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_twitter',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_twitter',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_twitter_credentials'],
    title_i18n: ['Twitter'],
    description_i18n: ['Twitter', 'Twitter Developer Site', 'https://dev.twitter.com/apps'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Twitter App Credentials',
  name: 'auth_twitter_credentials',
  area: 'Security::ThirdPartyAuthentication::Twitter',
  description: 'App credentials for Twitter.',
  options: {
    form: [
      {
        display: 'Twitter Key',
        null: true,
        name: 'key',
        tag: 'input',
      },
      {
        display: 'Twitter Secret',
        null: true,
        name: 'secret',
        tag: 'input',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_facebook',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_facebook',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_facebook_credentials'],
    title_i18n: ['Facebook'],
    description_i18n: ['Facebook', 'Facebook Developer Site', 'https://developers.facebook.com/apps/'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Facebook App Credentials',
  name: 'auth_facebook_credentials',
  area: 'Security::ThirdPartyAuthentication::Facebook',
  description: 'App credentials for Facebook.',
  options: {
    form: [
      {
        display: 'App ID',
        null: true,
        name: 'app_id',
        tag: 'input',
      },
      {
        display: 'App Secret',
        null: true,
        name: 'app_secret',
        tag: 'input',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_google_oauth2',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_google_oauth2',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_google_oauth2_credentials'],
    title_i18n: ['Google'],
    description_i18n: ['Google', 'Google API Console Site', 'https://console.developers.google.com/apis/credentials'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Google App Credentials',
  name: 'auth_google_oauth2_credentials',
  area: 'Security::ThirdPartyAuthentication::Google',
  description: 'Enables user authentication via Google.',
  options: {
    form: [
      {
        display: 'Client ID',
        null: true,
        name: 'client_id',
        tag: 'input',
      },
      {
        display: 'Client Secret',
        null: true,
        name: 'client_secret',
        tag: 'input',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_linkedin',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_linkedin',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_linkedin_credentials'],
    title_i18n: ['LinkedIn'],
    description_i18n: ['LinkedIn', 'Linkedin Developer Site', 'https://www.linkedin.com/developer/apps'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'LinkedIn App Credentials',
  name: 'auth_linkedin_credentials',
  area: 'Security::ThirdPartyAuthentication::Linkedin',
  description: 'Enables user authentication via LinkedIn.',
  options: {
    form: [
      {
        display: 'App ID',
        null: true,
        name: 'app_id',
        tag: 'input',
      },
      {
        display: 'App Secret',
        null: true,
        name: 'app_secret',
        tag: 'input',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_github',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_github',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_github_credentials'],
    title_i18n: ['Github'],
    description_i18n: ['Github', 'Github OAuth Applications', 'https://github.com/settings/applications'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Github App Credentials',
  name: 'auth_github_credentials',
  area: 'Security::ThirdPartyAuthentication::Github',
  description: 'Enables user authentication via Github.',
  options: {
    form: [
      {
        display: 'App ID',
        null: true,
        name: 'app_id',
        tag: 'input',
      },
      {
        display: 'App Secret',
        null: true,
        name: 'app_secret',
        tag: 'input',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_gitlab',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via %s. Register your app first at [%s](%s).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_gitlab',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_gitlab_credentials'],
    title_i18n: ['Gitlab'],
    description_i18n: ['Gitlab', 'Gitlab Applications', 'https://your-gitlab-host/admin/applications'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Gitlab App Credentials',
  name: 'auth_gitlab_credentials',
  area: 'Security::ThirdPartyAuthentication::Gitlab',
  description: 'Enables user authentication via Gitlab.',
  options: {
    form: [
      {
        display: 'App ID',
        null: true,
        name: 'app_id',
        tag: 'input',
      },
      {
        display: 'App Secret',
        null: true,
        name: 'app_secret',
        tag: 'input',
      },
      {
        display: 'Site',
        null: true,
        name: 'site',
        tag: 'input',
        placeholder: 'https://gitlab.YOURDOMAIN.com',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Authentication via %s',
  name: 'auth_oauth2',
  area: 'Security::ThirdPartyAuthentication',
  description: 'Enables user authentication via generic OAuth2. Register your app first.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'auth_oauth2',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    controller: 'SettingsAreaSwitch',
    sub: ['auth_oauth2_credentials'],
    title_i18n: ['Generic OAuth2'],
    permission: ['admin.security'],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Generic OAuth2 App Credentials',
  name: 'auth_oauth2_credentials',
  area: 'Security::ThirdPartyAuthentication::GenericOAuth',
  description: 'Enables user authentication via generic OAuth2.',
  options: {
    form: [
      {
        display: 'Name',
        null: true,
        name: 'name',
        tag: 'input',
        placeholder: 'Some Provider Name',
      },
      {
        display: 'App ID',
        null: true,
        name: 'app_id',
        tag: 'input',
      },
      {
        display: 'App Secret',
        null: true,
        name: 'app_secret',
        tag: 'input',
      },
      {
        display: 'Site',
        null: true,
        name: 'site',
        tag: 'input',
        placeholder: 'https://gitlab.YOURDOMAIN.com',
      },
      {
        display: 'authorize_url',
        null: true,
        name: 'authorize_url',
        tag: 'input',
        placeholder: '/oauth/authorize',
      },
      {
        display: 'token_url',
        null: true,
        name: 'token_url',
        tag: 'input',
        placeholder: '/oauth/token',
      },
    ],
  },
  state: {},
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Minimum length',
  name: 'password_min_size',
  area: 'Security::Password',
  description: 'Password needs to have at least a minimal number of characters.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'password_min_size',
        tag: 'select',
        options: {
          4 => ' 4',
          5 => ' 5',
          6 => ' 6',
          7 => ' 7',
          8 => ' 8',
          9 => ' 9',
          10 => '10',
          11 => '11',
          12 => '12',
          13 => '13',
          14 => '14',
          15 => '15',
          16 => '16',
          17 => '17',
          18 => '18',
          19 => '19',
          20 => '20',
        },
      },
    ],
  },
  state: 6,
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: '2 lower and 2 upper characters',
  name: 'password_min_2_lower_2_upper_characters',
  area: 'Security::Password',
  description: 'Password needs to contain 2 lower and 2 upper characters.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'password_min_2_lower_2_upper_characters',
        tag: 'select',
        options: {
          1 => 'yes',
          0 => 'no',
        },
      },
    ],
  },
  state: 0,
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Digit required',
  name: 'password_need_digit',
  area: 'Security::Password',
  description: 'Password needs to contain at least one digit.',
  options: {
    form: [
      {
        display: 'Needed',
        null: true,
        name: 'password_need_digit',
        tag: 'select',
        options: {
          1 => 'yes',
          0 => 'no',
        },
      },
    ],
  },
  state: 1,
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Maximum failed logins',
  name: 'password_max_login_failed',
  area: 'Security::Password',
  description: 'Number of failed logins after account will be deactivated.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'password_max_login_failed',
        tag: 'select',
        options: {
          4 => ' 4',
          5 => ' 5',
          6 => ' 6',
          7 => ' 7',
          8 => ' 8',
          9 => ' 9',
          10 => '10',
          11 => '11',
          13 => '13',
          14 => '14',
          15 => '15',
          16 => '16',
          17 => '17',
          18 => '18',
          19 => '19',
          20 => '20',
        },
      },
    ],
  },
  state: 10,
  preferences: {
    permission: ['admin.security'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Ticket Hook',
  name: 'ticket_hook',
  area: 'Ticket::Base',
  description: 'The identifier for a ticket, e. g. Ticket#, Call#, MyTicket#. The default is Ticket#.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'ticket_hook',
        tag: 'input',
      },
    ],
  },
  preferences: {
    render: true,
    placeholder: true,
    authentication: true,
    permission: ['admin.ticket'],
  },
  state: 'Ticket#',
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Ticket Hook Divider',
  name: 'ticket_hook_divider',
  area: 'Ticket::Base::Shadow',
  description: 'The divider between TicketHook and ticket number. E. g. \': \'.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ticket_hook_divider',
        tag: 'input',
      },
    ],
  },
  state: '',
  preferences: {
    permission: ['admin.ticket'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Ticket Hook Position',
  name: 'ticket_hook_position',
  area: 'Ticket::Base',
  description: "The format of the subject.
* **Right** means **Some Subject [Ticket#12345]**
* **Left** means **[Ticket#12345] Some Subject**
* **None** means **Some Subject** (without ticket number). In the last case you should enable *postmaster_follow_up_search_in* to recognize follow-ups based on email headers and/or body.",
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ticket_hook_position',
        tag: 'select',
        translate: true,
        options: {
          'left'  => 'left',
          'right' => 'right',
          'none'  => 'none',
        },
      },
    ],
  },
  state: 'right',
  preferences: {
    controller: 'SettingsAreaTicketHookPosition',
    permission: ['admin.ticket'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Ticket Number Format',
  name: 'ticket_number',
  area: 'Ticket::Number',
  description: "Selects the ticket number generator module.
* **Increment** increments the ticket number, the SystemID and the counter are used with SystemID.Counter format (e.g. 1010138, 1010139).
* With **Date** the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 201206231010138, 201206231010139).",
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ticket_number',
        tag: 'select',
        translate: true,
        options: {
          'Ticket::Number::Increment' => 'Increment (SystemID.Counter)',
          'Ticket::Number::Date'      => 'Date (Year.Month.Day.SystemID.Counter)',
        },
      },
    ],
  },
  state: 'Ticket::Number::Increment',
  preferences: {
    settings_included: %w(ticket_number_increment ticket_number_date),
    controller: 'SettingsAreaTicketNumber',
    permission: ['admin.ticket'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Ticket Number Increment',
  name: 'ticket_number_increment',
  area: 'Ticket::Number',
  description: '-',
  options: {
    form: [
      {
        display: 'Checksum',
        null: true,
        name: 'checksum',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
      {
        display: 'Min. size of number',
        null: true,
        name: 'min_size',
        tag: 'select',
        options: {
          1 => ' 1',
          2 => ' 2',
          3 => ' 3',
          4 => ' 4',
          5 => ' 5',
          6 => ' 6',
          7 => ' 7',
          8 => ' 8',
          9 => ' 9',
          10 => '10',
          11 => '11',
          12 => '12',
          13 => '13',
          14 => '14',
          15 => '15',
          16 => '16',
          17 => '17',
          18 => '18',
          19 => '19',
          20 => '20',
        },
      },
    ],
  },
  state: {
    checksum: false,
    min_size: 5,
  },
  preferences: {
    permission: ['admin.ticket'],
    hidden: true,
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Ticket Number Increment Date',
  name: 'ticket_number_date',
  area: 'Ticket::Number',
  description: '-',
  options: {
    form: [
      {
        display: 'Checksum',
        null: true,
        name: 'checksum',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: {
    checksum: false
  },
  preferences: {
    permission: ['admin.ticket'],
    hidden: true,
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Enable Ticket creation',
  name: 'customer_ticket_create',
  area: 'CustomerWeb::Base',
  description: 'Defines if a customer can create tickets via the web interface.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'customer_ticket_create',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    authentication: true,
    permission: ['admin.channel_web'],
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Group selection for Ticket creation',
  name: 'customer_ticket_create_group_ids',
  area: 'CustomerWeb::Base',
  description: 'Defines groups for which a customer can create tickets via web interface. "-" means all groups are available.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'group_ids',
        tag: 'select',
        multiple: true,
        nulloption: true,
        relation: 'Group',
      },
    ],
  },
  state: '',
  preferences: {
    authentication: true,
    permission: ['admin.channel_web'],
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Enable Ticket creation',
  name: 'form_ticket_create',
  area: 'Form::Base',
  description: 'Defines if tickets can be created via web form.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'form_ticket_create',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    permission: ['admin.channel_formular'],
  },
  frontend: false,
)

Setting.create_if_not_exists(
  title: 'Ticket Subject Size',
  name: 'ticket_subject_size',
  area: 'Email::Base',
  description: 'Max. length of the subject in an email reply.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'ticket_subject_size',
        tag: 'input',
      },
    ],
  },
  state: '110',
  preferences: {
    permission: ['admin.channel_email'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Ticket Subject Reply',
  name: 'ticket_subject_re',
  area: 'Email::Base',
  description: 'The text at the beginning of the subject in an email reply, e. g. RE, AW, or AS.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ticket_subject_re',
        tag: 'input',
      },
    ],
  },
  state: 'RE',
  preferences: {
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Sender Format',
  name: 'ticket_define_email_from',
  area: 'Email::Base',
  description: 'Defines how the From field of emails (sent from answers and email tickets) should look like.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'ticket_define_email_from',
        tag: 'select',
        options: {
          SystemAddressName: 'System Address Display Name',
          AgentNameSystemAddressName: 'Agent Name + FromSeparator + System Address Display Name',
        },
      },
    ],
  },
  state: 'AgentNameSystemAddressName',
  preferences: {
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Sender Format Separator',
  name: 'ticket_define_email_from_separator',
  area: 'Email::Base',
  description: 'Defines the separator between the agent\'s real name and the given group email address.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'ticket_define_email_from_separator',
        tag: 'input',
      },
    ],
  },
  state: 'via',
  preferences: {
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Maximum Email Size',
  name: 'postmaster_max_size',
  area: 'Email::Base',
  description: 'Maximum size in MB of emails.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'postmaster_max_size',
        tag: 'select',
        options: {
          1 => '  1',
          2 => '  2',
          3 => '  3',
          4 => '  4',
          5 => '  5',
          6 => '  6',
          7 => '  7',
          8 => '  8',
          9 => '  9',
          10 => ' 10',
          15 => ' 15',
          20 => ' 20',
          25 => ' 25',
          30 => ' 30',
          35 => ' 35',
          40 => ' 40',
          45 => ' 45',
          50 => ' 50',
          60 => ' 60',
          70 => ' 70',
          80 => ' 80',
          90 => ' 90',
          100 => '100',
          125 => '125',
          150 => '150',
        },
      },
    ],
  },
  state: 10,
  preferences: {
    online_service_disable: true,
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Additional follow-up detection',
  name: 'postmaster_follow_up_search_in',
  area: 'Email::Base',
  description: 'By default the follow-up check is done via the subject of an email. With this setting you can add more fields for which the follow-up check will be executed.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'postmaster_follow_up_search_in',
        tag: 'checkbox',
        options: {
          'references' => 'References - Search for follow up also in In-Reply-To or References headers.',
          'body'       => 'Body - Search for follow up also in mail body.',
          'attachment' => 'Attachment - Search for follow up also in attachments.',
        },
      },
    ],
  },
  state: [],
  preferences: {
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Notification Sender',
  name: 'notification_sender',
  area: 'Email::Base',
  description: 'Defines the sender of email notifications.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'notification_sender',
        tag: 'input',
      },
    ],
  },
  state: 'Notification Master <noreply@#{config.fqdn}>',
  preferences: {
    online_service_disable: true,
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Block Notifications',
  name: 'send_no_auto_response_reg_exp',
  area: 'Email::Base',
  description: 'If this regex matches, no notification will be sent by the sender.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'send_no_auto_response_reg_exp',
        tag: 'input',
      },
    ],
  },
  state: '(mailer-daemon|postmaster|abuse|root|noreply|noreply.+?|no-reply|no-reply.+?)@.+?\..+?',
  preferences: {
    online_service_disable: true,
    permission: ['admin.channel_email'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'API Token Access',
  name: 'api_token_access',
  area: 'API::Base',
  description: 'Enable REST API using tokens (not username/email address and password). Each user needs to create its own access tokens in user profile.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'api_token_access',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    permission: ['admin.api'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'API Password Access',
  name: 'api_password_access',
  area: 'API::Base',
  description: 'Enable REST API access using the username/email address and password for the authentication user.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'api_password_access',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    permission: ['admin.api'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Monitoring Token',
  name: 'monitoring_token',
  area: 'HealthCheck::Base',
  description: 'Token for monitoring.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'monitoring_token',
        tag: 'input',
      },
    ],
  },
  state: SecureRandom.urlsafe_base64(40),
  preferences: {
    permission: ['admin.monitoring'],
  },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Enable Chat',
  name: 'chat',
  area: 'Chat::Base',
  description: 'Enable/disable online chat.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'chat',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    trigger: ['menu:render', 'chat:rerender'],
    permission: ['admin.channel_chat'],
  },
  state: false,
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Agent idle timeout',
  name: 'chat_agent_idle_timeout',
  area: 'Chat::Extended',
  description: 'Idle timeout in seconds until agent is set offline automatically.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'chat_agent_idle_timeout',
        tag: 'input',
      },
    ],
  },
  state: '120',
  preferences: {
    permission: ['admin.channel_chat'],
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Defines searchable models.',
  name: 'models_searchable',
  area: 'Models::Base',
  description: 'Defines the searchable models.',
  options: {},
  state: [],
  preferences: {
    authentication: true,
  },
  frontend: true,
)

Setting.create_if_not_exists(
  title: 'Default Screen',
  name: 'default_controller',
  area: 'Core',
  description: 'Defines the default screen.',
  options: {},
  state: '#dashboard',
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Elasticsearch Endpoint URL',
  name: 'es_url',
  area: 'SearchIndex::Elasticsearch',
  description: 'Defines endpoint of Elasticsearch.',
  state: '',
  preferences: { online_service_disable: true },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Elasticsearch Endpoint User',
  name: 'es_user',
  area: 'SearchIndex::Elasticsearch',
  description: 'Defines HTTP basic auth user of Elasticsearch.',
  state: '',
  preferences: { online_service_disable: true },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Elasticsearch Endpoint Password',
  name: 'es_password',
  area: 'SearchIndex::Elasticsearch',
  description: 'Defines HTTP basic auth password of Elasticsearch.',
  state: '',
  preferences: { online_service_disable: true },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Elasticsearch Endpoint Index',
  name: 'es_index',
  area: 'SearchIndex::Elasticsearch',
  description: 'Defines Elasticsearch index name.',
  state: 'zammad',
  preferences: { online_service_disable: true },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Elasticsearch Attachment Extensions',
  name: 'es_attachment_ignore',
  area: 'SearchIndex::Elasticsearch',
  description: 'Defines attachment extensions which will be ignored by Elasticsearch.',
  state: [ '.png', '.jpg', '.jpeg', '.mpeg', '.mpg', '.mov', '.bin', '.exe', '.box', '.mbox' ],
  preferences: { online_service_disable: true },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Elasticsearch Attachment Size',
  name: 'es_attachment_max_size_in_mb',
  area: 'SearchIndex::Elasticsearch',
  description: 'Define max. attachment size for Elasticsearch.',
  state: 50,
  preferences: { online_service_disable: true },
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Import Mode',
  name: 'import_mode',
  area: 'Import::Base',
  description: 'Puts Zammad into import mode (disables some triggers).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'import_mode',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Import Backend',
  name: 'import_backend',
  area: 'Import::Base::Internal',
  description: 'Set backend which is being used for import.',
  options: {},
  state: '',
  frontend: true
)
Setting.create_if_not_exists(
  title: 'Ignore Escalation/SLA Information',
  name: 'import_ignore_sla',
  area: 'Import::Base',
  description: 'Ignore escalation/SLA information for import.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'import_ignore_sla',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Import Endpoint',
  name: 'import_otrs_endpoint',
  area: 'Import::OTRS',
  description: 'Defines OTRS endpoint to import users, tickets, states and articles.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'import_otrs_endpoint',
        tag: 'input',
      },
    ],
  },
  state: 'http://otrs_host/otrs',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Import Key',
  name: 'import_otrs_endpoint_key',
  area: 'Import::OTRS',
  description: 'Defines OTRS endpoint authentication key.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'import_otrs_endpoint_key',
        tag: 'input',
      },
    ],
  },
  state: '',
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Import User for HTTP basic authentication',
  name: 'import_otrs_user',
  area: 'Import::OTRS',
  description: 'Defines HTTP basic authentication user (only if OTRS is protected via HTTP basic auth).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'import_otrs_user',
        tag: 'input',
      },
    ],
  },
  state: '',
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Import Password for http basic authentication',
  name: 'import_otrs_password',
  area: 'Import::OTRS',
  description: 'Defines http basic authentication password (only if OTRS is protected via http basic auth).',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'import_otrs_password',
        tag: 'input',
      },
    ],
  },
  state: '',
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Import Endpoint',
  name: 'import_zendesk_endpoint',
  area: 'Import::Zendesk',
  description: 'Defines Zendesk endpoint to import users, ticket, states and articles.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'import_zendesk_endpoint',
        tag: 'input',
      },
    ],
  },
  state: 'https://yours.zendesk.com/api/v2',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Import Key for requesting the Zendesk API',
  name: 'import_zendesk_endpoint_key',
  area: 'Import::Zendesk',
  description: 'Defines Zendesk endpoint authentication key.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'import_zendesk_endpoint_key',
        tag: 'input',
      },
    ],
  },
  state: '',
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Import User for requesting the Zendesk API',
  name: 'import_zendesk_endpoint_username',
  area: 'Import::Zendesk',
  description: 'Defines Zendesk endpoint authentication user.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'import_zendesk_endpoint_username',
        tag: 'input',
      },
    ],
  },
  state: '',
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Time Accounting',
  name: 'time_accounting',
  area: 'Web::Base',
  description: 'Enable time accounting.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'time_accounting',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    authentication: true,
    permission: ['admin.time_accounting'],
  },
  state: false,
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Time Accounting Selector',
  name: 'time_accounting_selector',
  area: 'Web::Base',
  description: 'Enable time accounting for these tickets.',
  options: {
    form: [
      {},
    ],
  },
  preferences: {
    authentication: true,
    permission: ['admin.time_accounting'],
  },
  state: {},
  frontend: true
)

Setting.create_if_not_exists(
  title: 'New Tags',
  name: 'tag_new',
  area: 'Web::Base',
  description: 'Allow users to create new tags.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'tag_new',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  preferences: {
    authentication: true,
    permission: ['admin.tag'],
  },
  state: true,
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Default calendar tickets subscriptions',
  name: 'defaults_calendar_subscriptions_tickets',
  area: 'Defaults::CalendarSubscriptions',
  description: 'Defines the default calendar tickets subscription settings.',
  options: {},
  state: {
    escalation: {
      own: true,
      not_assigned: false,
    },
    new_open: {
      own: true,
      not_assigned: false,
    },
    pending: {
      own: true,
      not_assigned: false,
    }
  },
  preferences: {
    authentication: true,
  },
  frontend: true
)

Setting.create_if_not_exists(
  title: 'Defines translator identifier.',
  name: 'translator_key',
  area: 'i18n::translator_key',
  description: 'Defines the translator identifier for contributions.',
  options: {},
  state: '',
  frontend: false
)

Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0010_postmaster_filter_trusted',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to remove X-Zammad headers from not trusted sources.',
  options: {},
  state: 'Channel::Filter::Trusted',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0012_postmaster_filter_sender_is_system_address',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to check if email has been created by Zammad itself and will set the article sender.',
  options: {},
  state: 'Channel::Filter::SenderIsSystemAddress',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0014_postmaster_filter_own_notification_loop_detection',
  area: 'Postmaster::PreFilter',
  description: 'Define postmaster filter to check if email is a own created notification email, then ignore it to prevent email loops.',
  options: {},
  state: 'Channel::Filter::OwnNotificationLoopDetection',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0015_postmaster_filter_identify_sender',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to identify sender user.',
  options: {},
  state: 'Channel::Filter::IdentifySender',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0020_postmaster_filter_auto_response_check',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to identify auto responses to prevent auto replies from Zammad.',
  options: {},
  state: 'Channel::Filter::AutoResponseCheck',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0030_postmaster_filter_out_of_office_check',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to identify out-of-office emails for follow-up detection and keeping current ticket state.',
  options: {},
  state: 'Channel::Filter::OutOfOfficeCheck',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0100_postmaster_filter_follow_up_check',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to identify follow-ups (based on admin settings).',
  options: {},
  state: 'Channel::Filter::FollowUpCheck',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0200_postmaster_filter_follow_up_possible_check',
  area: 'Postmaster::PreFilter',
  description: 'Define postmaster filter to check if follow ups get created (based on admin settings).',
  options: {},
  state: 'Channel::Filter::FollowUpPossibleCheck',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '0900_postmaster_filter_bounce_check',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to identify postmaster bounced - to handle it as follow-up of the original ticket.',
  options: {},
  state: 'Channel::Filter::BounceCheck',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '1000_postmaster_filter_database_check',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter for filters managed via admin interface.',
  options: {},
  state: 'Channel::Filter::Database',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '5000_postmaster_filter_icinga',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to manage Icinga (http://www.icinga.org) emails.',
  options: {},
  state: 'Channel::Filter::Icinga',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines postmaster filter.',
  name: '5100_postmaster_filter_nagios',
  area: 'Postmaster::PreFilter',
  description: 'Defines postmaster filter to manage Nagios (http://www.nagios.org) emails.',
  options: {},
  state: 'Channel::Filter::Nagios',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Icinga integration',
  name: 'icinga_integration',
  area: 'Integration::Switch',
  description: 'Defines if Icinga (http://www.icinga.org) is enabled or not.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'icinga_integration',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 1,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Sender',
  name: 'icinga_sender',
  area: 'Integration::Icinga',
  description: 'Defines the sender email address of Icinga emails.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'icinga_sender',
        tag: 'input',
        placeholder: 'icinga@monitoring.example.com',
      },
    ],
  },
  state: 'icinga@monitoring.example.com',
  preferences: {
    prio: 2,
    permission: ['admin.integration'],
  },
  frontend: false,
)
Setting.create_if_not_exists(
  title: 'Auto close',
  name: 'icinga_auto_close',
  area: 'Integration::Icinga',
  description: 'Defines if tickets should be closed if service is recovered.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'icinga_auto_close',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    prio: 3,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Auto close state',
  name: 'icinga_auto_close_state_id',
  area: 'Integration::Icinga',
  description: 'Defines the state of auto closed tickets.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'icinga_auto_close_state_id',
        tag: 'select',
        relation: 'TicketState',
      },
    ],
  },
  state: 4,
  preferences: {
    prio: 4,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Nagios integration',
  name: 'nagios_integration',
  area: 'Integration::Switch',
  description: 'Defines if Nagios (http://www.nagios.org) is enabled or not.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'nagios_integration',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 1,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Sender',
  name: 'nagios_sender',
  area: 'Integration::Nagios',
  description: 'Defines the sender email address of Nagios emails.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'nagios_sender',
        tag: 'input',
        placeholder: 'nagios@monitoring.example.com',
      },
    ],
  },
  state: 'nagios@monitoring.example.com',
  preferences: {
    prio: 2,
    permission: ['admin.integration'],
  },
  frontend: false,
)
Setting.create_if_not_exists(
  title: 'Auto close',
  name: 'nagios_auto_close',
  area: 'Integration::Nagios',
  description: 'Defines if tickets should be closed if service is recovered.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'nagios_auto_close',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: true,
  preferences: {
    prio: 3,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Auto close state',
  name: 'nagios_auto_close_state_id',
  area: 'Integration::Nagios',
  description: 'Defines the state of auto closed tickets.',
  options: {
    form: [
      {
        display: '',
        null: false,
        name: 'nagios_auto_close_state_id',
        tag: 'select',
        relation: 'TicketState',
      },
    ],
  },
  state: 4,
  preferences: {
    prio: 4,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines sync transaction backend.',
  name: '0100_trigger',
  area: 'Transaction::Backend::Sync',
  description: 'Defines the transaction backend to execute triggers.',
  options: {},
  state: 'Transaction::Trigger',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines transaction backend.',
  name: '0100_notification',
  area: 'Transaction::Backend::Async',
  description: 'Defines the transaction backend to send agent notifications.',
  options: {},
  state: 'Transaction::Notification',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines transaction backend.',
  name: '1000_signature_detection',
  area: 'Transaction::Backend::Async',
  description: 'Defines the transaction backend to detect customer signatures in emails.',
  options: {},
  state: 'Transaction::SignatureDetection',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines transaction backend.',
  name: '6000_slack_webhook',
  area: 'Transaction::Backend::Async',
  description: 'Defines the transaction backend which posts messages to Slack (http://www.slack.com).',
  options: {},
  state: 'Transaction::Slack',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Slack integration',
  name: 'slack_integration',
  area: 'Integration::Switch',
  description: 'Defines if Slack (http://www.slack.org) is enabled or not.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'slack_integration',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 1,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Slack config',
  name: 'slack_config',
  area: 'Integration::Slack',
  description: 'Defines the slack config.',
  options: {},
  state: {
    items: []
  },
  preferences: {
    prio: 2,
    permission: ['admin.integration'],
  },
  frontend: false,
)
Setting.create_if_not_exists(
  title: 'sipgate.io integration',
  name: 'sipgate_integration',
  area: 'Integration::Switch',
  description: 'Defines if sipgate.io (http://www.sipgate.io) is enabled or not.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'sipgate_integration',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 1,
    trigger: ['menu:render', 'cti:reload'],
    authentication: true,
    permission: ['admin.integration'],
  },
  frontend: true
)
Setting.create_if_not_exists(
  title: 'sipgate.io config',
  name: 'sipgate_config',
  area: 'Integration::Sipgate',
  description: 'Defines the sipgate.io config.',
  options: {},
  state: {},
  preferences: {
    prio: 2,
    permission: ['admin.integration'],
  },
  frontend: false,
)
Setting.create_if_not_exists(
  title: 'Clearbit integration',
  name: 'clearbit_integration',
  area: 'Integration::Switch',
  description: 'Defines if Clearbit (http://www.clearbit.com) is enabled or not.',
  options: {
    form: [
      {
        display: '',
        null: true,
        name: 'clearbit_integration',
        tag: 'boolean',
        options: {
          true  => 'yes',
          false => 'no',
        },
      },
    ],
  },
  state: false,
  preferences: {
    prio: 1,
    permission: ['admin.integration'],
  },
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Clearbit config',
  name: 'clearbit_config',
  area: 'Integration::Clearbit',
  description: 'Defines the Clearbit config.',
  options: {},
  state: {},
  frontend: false,
  preferences: {
    prio: 2,
    permission: ['admin.integration'],
  },
)
Setting.create_if_not_exists(
  title: 'Defines transaction backend.',
  name: '9000_clearbit_enrichment',
  area: 'Transaction::Backend::Async',
  description: 'Defines the transaction backend which will enrich customer and organization information from Clearbit (http://www.clearbit.com).',
  options: {},
  state: 'Transaction::ClearbitEnrichment',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines transaction backend.',
  name: '9100_cti_caller_id_detection',
  area: 'Transaction::Backend::Async',
  description: 'Defines the transaction backend which detects caller IDs in objects and store them for CTI lookups.',
  options: {},
  state: 'Transaction::CtiCallerIdDetection',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines transaction backend.',
  name: '9200_karma',
  area: 'Transaction::Backend::Async',
  description: 'Defines the transaction backend which creates the karma score.',
  options: {},
  state: 'Transaction::Karma',
  frontend: false
)
Setting.create_if_not_exists(
  title: 'Defines karma levels.',
  name: 'karma_levels',
  area: 'Core::Karma',
  description: 'Defines the karma levels.',
  options: {},
  state: [
    {
      name: 'Beginner',
      start: 0,
      end: 499,
    },
    {
      name: 'Newbie',
      start: 500,
      end: 1999,
    },
    {
      name: 'Intermediate',
      start: 2000,
      end: 4999,
    },
    {
      name: 'Professional',
      start: 5000,
      end: 6999,
    },
    {
      name: 'Expert',
      start: 7000,
      end: 8999,
    },
    {
      name: 'Master',
      start: 9000,
      end: 18_999,
    },
    {
      name: 'Evangelist',
      start: 19_000,
      end: 45_999,
    },
    {
      name: 'Hero',
      start: 50_000,
      end: nil,
    },
  ],
  frontend: false
)

signature = Signature.create_if_not_exists(
  id: 1,
  name: 'default',
  body: '
  #{user.firstname} #{user.lastname}

--
 Super Support - Waterford Business Park
 5201 Blue Lagoon Drive - 8th Floor & 9th Floor - Miami, 33126 USA
 Email: hot@example.com - Web: http://www.example.com/
--'.text2html,
  updated_by_id: 1,
  created_by_id: 1
)

Role.create_if_not_exists(
  id: 1,
  name: 'Admin',
  note: 'To configure your system.',
  preferences: {
    not: ['Customer'],
  },
  default_at_signup: false,
  updated_by_id: 1,
  created_by_id: 1
)
Role.create_if_not_exists(
  id: 2,
  name: 'Agent',
  note: 'To work on Tickets.',
  default_at_signup: false,
  preferences: {
    not: ['Customer'],
  },
  updated_by_id: 1,
  created_by_id: 1
)
Role.create_if_not_exists(
  id: 3,
  name: 'Customer',
  note: 'People who create Tickets ask for help.',
  preferences: {
    not: %w(Agent Admin),
  },
  default_at_signup: true,
  updated_by_id: 1,
  created_by_id: 1
)

Permission.create_if_not_exists(
  name: 'admin',
  note: 'Admin Interface',
  preferences: {},
)
Permission.create_if_not_exists(
  name: 'admin.user',
  note: 'Manage %s',
  preferences: {
    translations: ['Users']
  },
)
Permission.create_if_not_exists(
  name: 'admin.group',
  note: 'Manage %s',
  preferences: {
    translations: ['Groups']
  },
)
Permission.create_if_not_exists(
  name: 'admin.role',
  note: 'Manage %s',
  preferences: {
    translations: ['Roles']
  },
)
Permission.create_if_not_exists(
  name: 'admin.organization',
  note: 'Manage %s',
  preferences: {
    translations: ['Organizations']
  },
)
Permission.create_if_not_exists(
  name: 'admin.overview',
  note: 'Manage %s',
  preferences: {
    translations: ['Overviews']
  },
)
Permission.create_if_not_exists(
  name: 'admin.text_module',
  note: 'Manage %s',
  preferences: {
    translations: ['Text Modules']
  },
)
Permission.create_if_not_exists(
  name: 'admin.macro',
  note: 'Manage %s',
  preferences: {
    translations: ['Macros']
  },
)
Permission.create_if_not_exists(
  name: 'admin.tag',
  note: 'Manage %s',
  preferences: {
    translations: ['Tags']
  },
)
Permission.create_if_not_exists(
  name: 'admin.calendar',
  note: 'Manage %s',
  preferences: {
    translations: ['Calendar']
  },
)
Permission.create_if_not_exists(
  name: 'admin.sla',
  note: 'Manage %s',
  preferences: {
    translations: ['SLA']
  },
)
Permission.create_if_not_exists(
  name: 'admin.scheduler',
  note: 'Manage %s',
  preferences: {
    translations: ['Scheduler']
  },
)
Permission.create_if_not_exists(
  name: 'admin.report_profile',
  note: 'Manage %s',
  preferences: {
    translations: ['Report Profiles']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_web',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Web']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_formular',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Formular']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_email',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Email']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_twitter',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Twitter']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_facebook',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Facebook']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_telegram',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Telegram']
  },
)
Permission.create_if_not_exists(
  name: 'admin.channel_chat',
  note: 'Manage %s',
  preferences: {
    translations: ['Channel - Chat']
  },
)
Permission.create_if_not_exists(
  name: 'admin.branding',
  note: 'Manage %s',
  preferences: {
    translations: ['Branding']
  },
)
Permission.create_if_not_exists(
  name: 'admin.setting_system',
  note: 'Manage %s Settings',
  preferences: {
    translations: ['System']
  },
)
Permission.create_if_not_exists(
  name: 'admin.security',
  note: 'Manage %s Settings',
  preferences: {
    translations: ['Security']
  },
)
Permission.create_if_not_exists(
  name: 'admin.ticket',
  note: 'Manage %s Settings',
  preferences: {
    translations: ['Ticket']
  },
)
Permission.create_if_not_exists(
  name: 'admin.package',
  note: 'Manage %s',
  preferences: {
    translations: ['Packages']
  },
)
Permission.create_if_not_exists(
  name: 'admin.integration',
  note: 'Manage %s',
  preferences: {
    translations: ['Integrations']
  },
)
Permission.create_if_not_exists(
  name: 'admin.api',
  note: 'Manage %s',
  preferences: {
    translations: ['API']
  },
)
Permission.create_if_not_exists(
  name: 'admin.object',
  note: 'Manage %s',
  preferences: {
    translations: ['Objects']
  },
)
Permission.create_if_not_exists(
  name: 'admin.translation',
  note: 'Manage %s',
  preferences: {
    translations: ['Translations']
  },
)
Permission.create_if_not_exists(
  name: 'admin.monitoring',
  note: 'Manage %s',
  preferences: {
    translations: ['Monitoring']
  },
)
Permission.create_if_not_exists(
  name: 'admin.maintenance',
  note: 'Manage %s',
  preferences: {
    translations: ['Maintenance']
  },
)
Permission.create_if_not_exists(
  name: 'admin.session',
  note: 'Manage %s',
  preferences: {
    translations: ['Sessions']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences',
  note: 'User Preferences',
  preferences: {},
)
Permission.create_if_not_exists(
  name: 'user_preferences.password',
  note: 'Change %s',
  preferences: {
    translations: ['Password']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.notifications',
  note: 'Manage %s',
  preferences: {
    translations: ['Notifications'],
    required: ['ticket.agent'],
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.access_token',
  note: 'Manage %s',
  preferences: {
    translations: ['Token Access']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.language',
  note: 'Change %s',
  preferences: {
    translations: ['Language']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.linked_accounts',
  note: 'Manage %s',
  preferences: {
    translations: ['Linked Accounts']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.device',
  note: 'Manage %s',
  preferences: {
    translations: ['Devices']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.avatar',
  note: 'Manage %s',
  preferences: {
    translations: ['Avatar']
  },
)
Permission.create_if_not_exists(
  name: 'user_preferences.calendar',
  note: 'Access to %s',
  preferences: {
    translations: ['Calendars'],
    required: ['ticket.agent'],
  },
)

Permission.create_if_not_exists(
  name: 'report',
  note: 'Report Interface',
  preferences: {},
)
Permission.create_if_not_exists(
  name: 'ticket',
  note: 'Ticket Interface',
  preferences: {
    disabled: true
  },
)
Permission.create_if_not_exists(
  name: 'ticket.agent',
  note: 'Access to Agent Tickets based on Group Access',
  preferences: {
    not: ['ticket.customer'],
    plugin: ['groups']
  },
)
Permission.create_if_not_exists(
  name: 'ticket.customer',
  note: 'Access to Customer Tickets based on current_user.id and current_user.organization_id',
  preferences: {
    not: ['ticket.agent'],
  },
)
Permission.create_if_not_exists(
  name: 'chat',
  note: 'Access to %s',
  preferences: {
    translations: ['Chat']
  },
)
Permission.create_if_not_exists(
  name: 'chat.agent',
  note: 'Access to %s',
  preferences: {
    translations: ['Chat'],
    not: ['chat.customer'],
  },
)
Permission.create_if_not_exists(
  name: 'cti',
  note: 'CTI',
  preferences: {
    disabled: true
  },
)
Permission.create_if_not_exists(
  name: 'cti.agent',
  note: 'Access to %s',
  preferences: {
    translations: ['CTI'],
    not: ['cti.customer'],
  },
)

admin = Role.find_by(name: 'Admin')
admin.permission_grand('user_preferences')
admin.permission_grand('admin')
admin.permission_grand('report')

agent = Role.find_by(name: 'Agent')
agent.permission_grand('user_preferences')
agent.permission_grand('ticket.agent')
agent.permission_grand('chat.agent')
agent.permission_grand('cti.agent')

customer = Role.find_by(name: 'Customer')
customer.permission_grand('user_preferences.password')
customer.permission_grand('user_preferences.language')
customer.permission_grand('user_preferences.linked_accounts')
customer.permission_grand('user_preferences.avatar')
customer.permission_grand('ticket.customer')

Group.create_if_not_exists(
  id: 1,
  name: 'Users',
  signature_id: signature.id,
  note: 'Standard Group/Pool for Tickets.',
  updated_by_id: 1,
  created_by_id: 1
)

user = User.create_if_not_exists(
  id: 1,
  login: '-',
  firstname: '-',
  lastname: '',
  email: '',
  password: 'root',
  active: false,
  updated_by_id: 1,
  created_by_id: 1
)

UserInfo.current_user_id = 1
roles         = Role.find_by(name: 'Customer')
organizations = Organization.all
groups        = Group.all
org_community = Organization.create_if_not_exists(
  id: 1,
  name: 'Zammad Foundation',
)
user_community = User.create_or_update(
  id: 2,
  login: 'nicole.braun@zammad.org',
  firstname: 'Nicole',
  lastname: 'Braun',
  email: 'nicole.braun@zammad.org',
  password: '',
  active: true,
  roles: [roles],
  organization_id: org_community.id,
)

Link::Type.create_if_not_exists(id: 1, name: 'normal')
Link::Object.create_if_not_exists(id: 1, name: 'Ticket')
Link::Object.create_if_not_exists(id: 2, name: 'Announcement')
Link::Object.create_if_not_exists(id: 3, name: 'Question/Answer')
Link::Object.create_if_not_exists(id: 4, name: 'Idea')
Link::Object.create_if_not_exists(id: 5, name: 'Bug')

Ticket::StateType.create_if_not_exists(id: 1, name: 'new')
Ticket::StateType.create_if_not_exists(id: 2, name: 'open')
Ticket::StateType.create_if_not_exists(id: 3, name: 'pending reminder')
Ticket::StateType.create_if_not_exists(id: 4, name: 'pending action')
Ticket::StateType.create_if_not_exists(id: 5, name: 'closed')
Ticket::StateType.create_if_not_exists(id: 6, name: 'merged')
Ticket::StateType.create_if_not_exists(id: 7, name: 'removed')

Ticket::State.create_if_not_exists(
  id: 1,
  name: 'new',
  state_type_id: Ticket::StateType.find_by(name: 'new').id,
  default_create: true,
)
Ticket::State.create_if_not_exists(
  id: 2,
  name: 'open',
  state_type_id: Ticket::StateType.find_by(name: 'open').id,
  default_follow_up: true,
)
Ticket::State.create_if_not_exists(
  id: 3,
  name: 'pending reminder',
  state_type_id: Ticket::StateType.find_by(name: 'pending reminder').id,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 4,
  name: 'closed',
  state_type_id: Ticket::StateType.find_by(name: 'closed').id,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 5,
  name: 'merged',
  state_type_id: Ticket::StateType.find_by(name: 'merged').id,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 6,
  name: 'removed',
  state_type_id: Ticket::StateType.find_by(name: 'removed').id,
  active: false,
  ignore_escalation: true,
)
Ticket::State.create_if_not_exists(
  id: 7,
  name: 'pending close',
  state_type_id: Ticket::StateType.find_by(name: 'pending action').id,
  next_state_id: Ticket::State.find_by(name: 'closed').id,
  ignore_escalation: true,
)

Ticket::Priority.create_if_not_exists(id: 1, name: '1 low')
Ticket::Priority.create_if_not_exists(id: 2, name: '2 normal', default_create: true)
Ticket::Priority.create_if_not_exists(id: 3, name: '3 high')

Ticket::Article::Type.create_if_not_exists(id: 1, name: 'email', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 2, name: 'sms', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 3, name: 'chat', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 4, name: 'fax', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 5, name: 'phone', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 6, name: 'twitter status', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 7, name: 'twitter direct-message', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 8, name: 'facebook feed post', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 9, name: 'facebook feed comment', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 10, name: 'note', communication: false)
Ticket::Article::Type.create_if_not_exists(id: 11, name: 'web', communication: true)
Ticket::Article::Type.create_if_not_exists(id: 12, name: 'telegram personal-message', communication: true)

Ticket::Article::Sender.create_if_not_exists(id: 1, name: 'Agent')
Ticket::Article::Sender.create_if_not_exists(id: 2, name: 'Customer')
Ticket::Article::Sender.create_if_not_exists(id: 3, name: 'System')

Macro.create_if_not_exists(
  name: 'Close & Tag as Spam',
  perform: {
    'ticket.state_id' => {
      value: Ticket::State.find_by(name: 'closed').id,
    },
    'ticket.tags' => {
      operator: 'add',
      value: 'spam',
    },
    'ticket.owner_id' => {
      pre_condition: 'current_user.id',
      value: '',
    },
  },
  note: 'example macro',
  active: true,
)

UserInfo.current_user_id = user_community.id
ticket = Ticket.create(
  group_id: Group.find_by(name: 'Users').id,
  customer_id: User.find_by(login: 'nicole.braun@zammad.org').id,
  title: 'Welcome to Zammad!',
  state_id: Ticket::State.find_by(name: 'new').id,
  priority_id: Ticket::Priority.find_by(name: '2 normal').id,
)
Ticket::Article.create(
  ticket_id: ticket.id,
  type_id: Ticket::Article::Type.find_by(name: 'phone').id,
  sender_id: Ticket::Article::Sender.find_by(name: 'Customer').id,
  from: 'Zammad Feedback <feedback@zammad.org>',
  body: 'Welcome!

Thank you for choosing Zammad.

You will find updates and patches at https://zammad.org/. Online
documentation is available at https://zammad.org/documentation. Get
involved (discussions, contributing, ...) at https://zammad.org/participate.

Regards,

Your Zammad Team
',
  internal: false,
)

UserInfo.current_user_id = 1
overview_role = Role.find_by(name: 'Agent')
Overview.create_if_not_exists(
  name: 'My assigned Tickets',
  link: 'my_assigned',
  prio: 1000,
  role_id: overview_role.id,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: [ 1, 2, 3, 7 ],
    },
    'ticket.owner_id' => {
      operator: 'is',
      pre_condition: 'current_user.id',
    },
  },
  order: {
    by: 'created_at',
    direction: 'ASC',
  },
  view: {
    d: %w(title customer group created_at),
    s: %w(title customer group created_at),
    m: %w(number title customer group created_at),
    view_mode_default: 's',
  },
)

Overview.create_if_not_exists(
  name: 'Unassigned & Open',
  link: 'all_unassigned',
  prio: 1010,
  role_id: overview_role.id,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: [1, 2, 3],
    },
    'ticket.owner_id' => {
      operator: 'is',
      pre_condition: 'not_set',
    },
  },
  order: {
    by: 'created_at',
    direction: 'ASC',
  },
  view: {
    d: %w(title customer group created_at),
    s: %w(title customer group created_at),
    m: %w(number title customer group created_at),
    view_mode_default: 's',
  },
)

Overview.create_if_not_exists(
  name: 'My pending reached Tickets',
  link: 'my_pending_reached',
  prio: 1020,
  role_id: overview_role.id,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: 3,
    },
    'ticket.owner_id' => {
      operator: 'is',
      pre_condition: 'current_user.id',
    },
    'ticket.pending_time' => {
      operator: 'within next (relative)',
      value: 0,
      range: 'minute',
    },
  },
  order: {
    by: 'created_at',
    direction: 'ASC',
  },
  view: {
    d: %w(title customer group created_at),
    s: %w(title customer group created_at),
    m: %w(number title customer group created_at),
    view_mode_default: 's',
  },
)

Overview.create_if_not_exists(
  name: 'Open',
  link: 'all_open',
  prio: 1030,
  role_id: overview_role.id,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: [1, 2, 3],
    },
  },
  order: {
    by: 'created_at',
    direction: 'ASC',
  },
  view: {
    d: %w(title customer group state owner created_at),
    s: %w(title customer group state owner created_at),
    m: %w(number title customer group state owner created_at),
    view_mode_default: 's',
  },
)

Overview.create_if_not_exists(
  name: 'Pending reached',
  link: 'all_pending_reached',
  prio: 1040,
  role_id: overview_role.id,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: [3],
    },
    'ticket.pending_time' => {
      operator: 'within next (relative)',
      value: 0,
      range: 'minute',
    },
  },
  order: {
    by: 'created_at',
    direction: 'ASC',
  },
  view: {
    d: %w(title customer group owner created_at),
    s: %w(title customer group owner created_at),
    m: %w(number title customer group owner created_at),
    view_mode_default: 's',
  },
)

Overview.create_if_not_exists(
  name: 'Escalated',
  link: 'all_escalated',
  prio: 1050,
  role_id: overview_role.id,
  condition: {
    'ticket.escalation_at' => {
      operator: 'within next (relative)',
      value: '10',
      range: 'minute',
    },
  },
  order: {
    by: 'escalation_at',
    direction: 'ASC',
  },
  view: {
    d: %w(title customer group owner escalation_at),
    s: %w(title customer group owner escalation_at),
    m: %w(number title customer group owner escalation_at),
    view_mode_default: 's',
  },
)

overview_role = Role.find_by(name: 'Customer')
Overview.create_if_not_exists(
  name: 'My Tickets',
  link: 'my_tickets',
  prio: 1100,
  role_id: overview_role.id,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: [ 1, 2, 3, 4, 6, 7 ],
    },
    'ticket.customer_id' => {
      operator: 'is',
      pre_condition: 'current_user.id',
    },
  },
  order: {
    by: 'created_at',
    direction: 'DESC',
  },
  view: {
    d: %w(title customer state created_at),
    s: %w(number title state created_at),
    m: %w(number title state created_at),
    view_mode_default: 's',
  },
)
Overview.create_if_not_exists(
  name: 'My Organization Tickets',
  link: 'my_organization_tickets',
  prio: 1200,
  role_id: overview_role.id,
  organization_shared: true,
  condition: {
    'ticket.state_id' => {
      operator: 'is',
      value: [ 1, 2, 3, 4, 6, 7 ],
    },
    'ticket.organization_id' => {
      operator: 'is',
      pre_condition: 'current_user.organization_id',
    },
  },
  order: {
    by: 'created_at',
    direction: 'DESC',
  },
  view: {
    d: %w(title customer state created_at),
    s: %w(number title customer state created_at),
    m: %w(number title customer state created_at),
    view_mode_default: 's',
  },
)

Channel.create_if_not_exists(
  area: 'Email::Notification',
  options: {
    outbound: {
      adapter: 'smtp',
      options: {
        host: 'host.example.com',
        user: '',
        password: '',
        ssl: true,
      },
    },
  },
  group_id: 1,
  preferences: { online_service_disable: true },
  active: false,
)
Channel.create_if_not_exists(
  area: 'Email::Notification',
  options: {
    outbound: {
      adapter: 'sendmail',
    },
  },
  preferences: { online_service_disable: true },
  active: true,
)

Report::Profile.create_if_not_exists(
  name: '-all-',
  condition: {},
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)

chat = Chat.create_if_not_exists(
  name: 'default',
  max_queue: 5,
  note: '',
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)

network = Network.create_if_not_exists(
  id: 1,
  name: 'base',
)

Network::Category::Type.create_if_not_exists(
  id: 1,
  name: 'Announcement',
)
Network::Category::Type.create_if_not_exists(
  id: 2,
  name: 'Idea',
)
Network::Category::Type.create_if_not_exists(
  id: 3,
  name: 'Question',
)
Network::Category::Type.create_if_not_exists(
  id: 4,
  name: 'Bug Report',
)

Network::Privacy.create_if_not_exists(
  id: 1,
  name: 'logged in',
  key: 'loggedIn',
)
Network::Privacy.create_if_not_exists(
  id: 2,
  name: 'logged in and moderator',
  key: 'loggedInModerator',
)
Network::Category.create_if_not_exists(
  id: 1,
  name: 'Announcements',
  network_id: network.id,
  network_category_type_id: Network::Category::Type.find_by(name: 'Announcement').id,
  network_privacy_id: Network::Privacy.find_by(name: 'logged in and moderator').id,
  allow_comments: true,
)
Network::Category.create_if_not_exists(
  id: 2,
  name: 'Questions',
  network_id: network.id,
  allow_comments: true,
  network_category_type_id: Network::Category::Type.find_by(name: 'Question').id,
  network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
)
Network::Category.create_if_not_exists(
  id: 3,
  name: 'Ideas',
  network_id: network.id,
  network_category_type_id: Network::Category::Type.find_by(name: 'Idea').id,
  network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
  allow_comments: true,
)
Network::Category.create_if_not_exists(
  id: 4,
  name: 'Bug Reports',
  network_id: network.id,
  network_category_type_id: Network::Category::Type.find_by(name: 'Bug Report').id,
  network_privacy_id: Network::Privacy.find_by(name: 'logged in').id,
  allow_comments: true,
)
item = Network::Item.create(
  title: 'Example Announcement',
  body: 'Some announcement....',
  network_category_id: Network::Category.find_by(name: 'Announcements').id,
)
Network::Item::Comment.create(
  network_item_id: item.id,
  body: 'Some comment....',
)
item = Network::Item.create(
  title: 'Example Question?',
  body: 'Some questions....',
  network_category_id: Network::Category.find_by(name: 'Questions').id,
)
Network::Item::Comment.create(
  network_item_id: item.id,
  body: 'Some comment....',
)
item = Network::Item.create(
  title: 'Example Idea',
  body: 'Some idea....',
  network_category_id: Network::Category.find_by(name: 'Ideas').id,
)
Network::Item::Comment.create(
  network_item_id: item.id,
  body: 'Some comment....',
)
item = Network::Item.create(
  title: 'Example Bug Report',
  body: 'Some bug....',
  network_category_id: Network::Category.find_by(name: 'Bug Reports').id,
)
Network::Item::Comment.create(
  network_item_id: item.id,
  body: 'Some comment....',
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'title',
  display: 'Title',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 200,
    null: false,
    translate: false,
  },
  editable: false,
  active: true,
  screens: {
    create_top: {
      '-all-' => {
        null: false,
      },
    },
    edit: {},
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 15,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'customer_id',
  display: 'Customer',
  data_type: 'user_autocompletion',
  data_option: {
    relation: 'User',
    autocapitalize: false,
    multiple: false,
    guess: true,
    null: false,
    limit: 200,
    placeholder: 'Enter Person or Organization/Company',
    minLengt: 2,
    translate: false,
  },
  editable: false,
  active: true,
  screens: {
    create_top: {
      Agent: {
        null: false,
      },
    },
    edit: {},
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 10,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'type',
  display: 'Type',
  data_type: 'select',
  data_option: {
    default: '',
    options: {
      'Incident' => 'Incident',
      'Problem'  => 'Problem',
      'Request for Change' => 'Request for Change',
    },
    nulloption: true,
    multiple: false,
    null: true,
    translate: true,
  },
  editable: true,
  active: false,
  screens: {
    create_middle: {
      '-all-' => {
        null: false,
        item_class: 'column',
      },
    },
    edit: {
      Agent: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 20,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'group_id',
  display: 'Group',
  data_type: 'select',
  data_option: {
    default: '',
    relation: 'Group',
    relation_condition: { access: 'rw' },
    nulloption: true,
    multiple: false,
    null: false,
    translate: false,
    only_shown_if_selectable: true,
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      '-all-' => {
        null: false,
        item_class: 'column',
      },
    },
    edit: {
      Agent: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 25,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'owner_id',
  display: 'Owner',
  data_type: 'select',
  data_option: {
    default: '',
    relation: 'User',
    relation_condition: { roles: 'Agent' },
    nulloption: true,
    multiple: false,
    null: true,
    translate: false,
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      Agent: {
        null: true,
        item_class: 'column',
      },
    },
    edit: {
      Agent: {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 30,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'state_id',
  display: 'State',
  data_type: 'select',
  data_option: {
    relation: 'TicketState',
    nulloption: true,
    multiple: false,
    null: false,
    default: 2,
    translate: true,
    filter: [1, 2, 3, 4, 7],
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      Agent: {
        null: false,
        item_class: 'column',
      },
      Customer: {
        item_class: 'column',
        nulloption: false,
        null: true,
        filter: [1, 4],
        default: 1,
      },
    },
    edit: {
      Agent: {
        nulloption: false,
        null: false,
        filter: [2, 3, 4, 7],
      },
      Customer: {
        nulloption: false,
        null: true,
        filter: [2, 4],
        default: 2,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 40,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'pending_time',
  display: 'Pending till',
  data_type: 'datetime',
  data_option: {
    future: true,
    past: false,
    diff: 24,
    null: true,
    translate: true,
    required_if: {
      state_id: [3, 7]
    },
    shown_if: {
      state_id: [3, 7]
    },
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      '-all-' => {
        null: false,
        item_class: 'column',
      },
    },
    edit: {
      Agent: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 41,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'priority_id',
  display: 'Priority',
  data_type: 'select',
  data_option: {
    relation: 'TicketPriority',
    nulloption: false,
    multiple: false,
    null: false,
    default: 2,
    translate: true,
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {
      Agent: {
        null: false,
        item_class: 'column',
      },
    },
    edit: {
      Agent: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 80,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Ticket',
  name: 'tags',
  display: 'Tags',
  data_type: 'tag',
  data_option: {
    type: 'text',
    null: true,
    translate: false,
  },
  editable: false,
  active: true,
  screens: {
    create_bottom: {
      Agent: {
        null: true,
      },
    },
    edit: {},
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 900,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'TicketArticle',
  name: 'type_id',
  display: 'Type',
  data_type: 'select',
  data_option: {
    relation: 'TicketArticleType',
    nulloption: false,
    multiple: false,
    null: false,
    default: 9,
    translate: true,
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {},
    edit: {
      Agent: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 100,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'TicketArticle',
  name: 'internal',
  display: 'Visibility',
  data_type: 'select',
  data_option: {
    options: { true: 'internal', false: 'public' },
    nulloption: false,
    multiple: false,
    null: true,
    default: false,
    translate: true,
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {},
    edit: {
      Agent: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 200,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'TicketArticle',
  name: 'to',
  display: 'To',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 1000,
    null: true,
  },
  editable: false,
  active: true,
  screens: {
    create_middle: {},
    edit: {
      Agent: {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 300,
)
ObjectManager::Attribute.add(
  force: true,
  object: 'TicketArticle',
  name: 'cc',
  display: 'Cc',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 1000,
    null: true,
  },
  editable: false,
  active: true,
  screens: {
    create_top: {},
    create_middle: {},
    edit: {
      Agent: {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 400,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'TicketArticle',
  name: 'body',
  display: 'Text',
  data_type: 'richtext',
  data_option: {
    type: 'richtext',
    maxlength: 20_000,
    upload: true,
    rows: 8,
    null: true,
  },
  editable: false,
  active: true,
  screens: {
    create_top: {
      '-all-' => {
        null: false,
      },
    },
    edit: {
      Agent: {
        null: true,
      },
      Customer: {
        null: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 600,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'login',
  display: 'Login',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 100,
    null: true,
    autocapitalize: false,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {},
    view: {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 100,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'firstname',
  display: 'Firstname',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 150,
    null: false,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {
      '-all-' => {
        null: false,
      },
    },
    invite_agent: {
      '-all-' => {
        null: false,
      },
    },
    invite_customer: {
      '-all-' => {
        null: false,
      },
    },
    edit: {
      '-all-' => {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 200,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'lastname',
  display: 'Lastname',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 150,
    null: false,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {
      '-all-' => {
        null: false,
      },
    },
    invite_agent: {
      '-all-' => {
        null: false,
      },
    },
    invite_customer: {
      '-all-' => {
        null: false,
      },
    },
    edit: {
      '-all-' => {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 300,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'email',
  display: 'Email',
  data_type: 'input',
  data_option: {
    type: 'email',
    maxlength: 150,
    null: false,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {
      '-all-' => {
        null: false,
      },
    },
    invite_agent: {
      '-all-' => {
        null: false,
      },
    },
    invite_customer: {
      '-all-' => {
        null: false,
      },
    },
    edit: {
      '-all-' => {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 400,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'web',
  display: 'Web',
  data_type: 'input',
  data_option: {
    type: 'url',
    maxlength: 250,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 500,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'phone',
  display: 'Phone',
  data_type: 'input',
  data_option: {
    type: 'tel',
    maxlength: 100,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 600,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'mobile',
  display: 'Mobile',
  data_type: 'input',
  data_option: {
    type: 'tel',
    maxlength: 100,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 700,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'fax',
  display: 'Fax',
  data_type: 'input',
  data_option: {
    type: 'tel',
    maxlength: 100,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 800,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'organization_id',
  display: 'Organization',
  data_type: 'autocompletion_ajax',
  data_option: {
    multiple: false,
    nulloption: true,
    null: true,
    relation: 'Organization',
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 900,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'department',
  display: 'Department',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 200,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: true,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1000,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'street',
  display: 'Street',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 100,
    null: true,
  },
  editable: true,
  active: false,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1100,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'zip',
  display: 'Zip',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 100,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: true,
  active: false,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1200,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'city',
  display: 'City',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 100,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: true,
  active: false,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1300,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'address',
  display: 'Address',
  data_type: 'textarea',
  data_option: {
    type: 'text',
    maxlength: 500,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: true,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1350,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'password',
  display: 'Password',
  data_type: 'input',
  data_option: {
    type: 'password',
    maxlength: 100,
    null: true,
    autocomplete: 'off',
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    signup: {
      '-all-' => {
        null: false,
      },
    },
    invite_agent: {},
    invite_customer: {},
    edit: {
      Admin: {
        null: true,
      },
    },
    view: {}
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1400,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'vip',
  display: 'VIP',
  data_type: 'boolean',
  data_option: {
    null: true,
    default: false,
    item_class: 'formGroup--halfSize',
    options: {
      false: 'no',
      true: 'yes',
    },
    translate: true,
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      Admin: {
        null: true,
      },
      Agent: {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1490,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'note',
  display: 'Note',
  data_type: 'richtext',
  data_option: {
    type: 'text',
    maxlength: 250,
    null: true,
    note: 'Notes are visible to agents only, never to customers.',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1500,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'role_ids',
  display: 'Permissions',
  data_type: 'user_permission',
  data_option: {
    null: false,
    item_class: 'checkbox',
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {
      '-all-' => {
        null: false,
        default: [Role.lookup(name: 'Agent').id],
      },
    },
    invite_customer: {},
    edit: {
      Admin: {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1600,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'User',
  name: 'active',
  display: 'Active',
  data_type: 'active',
  data_option: {
    null: true,
    default: true,
  },
  editable: false,
  active: true,
  screens: {
    signup: {},
    invite_agent: {},
    invite_customer: {},
    edit: {
      Admin: {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1800,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Organization',
  name: 'name',
  display: 'Name',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 150,
    null: false,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      '-all-' => {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 200,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Organization',
  name: 'shared',
  display: 'Shared organization',
  data_type: 'boolean',
  data_option: {
    null: true,
    default: true,
    note: 'Customers in the organization can view each other items.',
    item_class: 'formGroup--halfSize',
    options: {
      true: 'yes',
      false: 'no',
    },
    translate: true,
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      Admin: {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1400,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Organization',
  name: 'domain_assignment',
  display: 'Domain based assignment',
  data_type: 'boolean',
  data_option: {
    null: true,
    default: false,
    note: 'Assign Users based on users domain.',
    item_class: 'formGroup--halfSize',
    options: {
      true: 'yes',
      false: 'no',
    },
    translate: true,
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      Admin: {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1410,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Organization',
  name: 'domain',
  display: 'Domain',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 150,
    null: true,
    item_class: 'formGroup--halfSize',
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1420,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Organization',
  name: 'note',
  display: 'Note',
  data_type: 'richtext',
  data_option: {
    type: 'text',
    maxlength: 250,
    null: true,
    note: 'Notes are visible to agents only, never to customers.',
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1500,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Organization',
  name: 'active',
  display: 'Active',
  data_type: 'active',
  data_option: {
    null: true,
    default: true,
  },
  editable: false,
  active: true,
  screens: {
    edit: {
      Admin: {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1800,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'name',
  display: 'Name',
  data_type: 'input',
  data_option: {
    type: 'text',
    maxlength: 150,
    null: false,
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: false,
      },
    },
    edit: {
      '-all-' => {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 200,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'assignment_timeout',
  display: 'Assignment Timeout',
  data_type: 'integer',
  data_option: {
    maxlength: 150,
    null: true,
    note: 'Assignment timeout in minutes if assigned agent is not working on it. Ticket will be shown as unassigend.',
    min: 0,
    max: 999_999,
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 300,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'follow_up_possible',
  display: 'Follow up possible',
  data_type: 'select',
  data_option: {
    default: 'yes',
    options: {
      yes: 'yes',
      new_ticket: 'do not reopen Ticket but create new Ticket'
    },
    null: false,
    note: 'Follow up for closed ticket possible or not.',
    translate: true
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 400,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'follow_up_assignment',
  display: 'Assign Follow Ups',
  data_type: 'select',
  data_option: {
    default: 'yes',
    options: {
      true: 'yes',
      false: 'no',
    },
    null: false,
    note: 'Assign follow up to latest agent again.',
    translate: true
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 500,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'email_address_id',
  display: 'Email',
  data_type: 'select',
  data_option: {
    default: '',
    multiple: false,
    null: true,
    relation: 'EmailAddress',
    nulloption: true,
    do_not_log: true,
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 600,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'signature_id',
  display: 'Signature',
  data_type: 'select',
  data_option: {
    default: '',
    multiple: false,
    null: true,
    relation: 'Signature',
    nulloption: true,
    do_not_log: true,
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 600,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'note',
  display: 'Note',
  data_type: 'richtext',
  data_option: {
    type: 'text',
    maxlength: 250,
    null: true,
    note: 'Notes are visible to agents only, never to customers.',
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      '-all-' => {
        null: true,
      },
    },
    view: {
      '-all-' => {
        shown: true,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1500,
)

ObjectManager::Attribute.add(
  force: true,
  object: 'Group',
  name: 'active',
  display: 'Active',
  data_type: 'active',
  data_option: {
    null: true,
    default: true,
  },
  editable: false,
  active: true,
  screens: {
    create: {
      '-all-' => {
        null: true,
      },
    },
    edit: {
      Admin: {
        null: false,
      },
    },
    view: {
      '-all-' => {
        shown: false,
      },
    },
  },
  to_create: false,
  to_migrate: false,
  to_delete: false,
  position: 1800,
)

Scheduler.create_if_not_exists(
  name: 'Process pending tickets',
  method: 'Ticket.process_pending',
  period: 60 * 15,
  prio: 1,
  active: true,
)
Scheduler.create_if_not_exists(
  name: 'Process escalation tickets',
  method: 'Ticket.process_escalation',
  period: 60 * 5,
  prio: 1,
  active: true,
)
Scheduler.create_if_not_exists(
  name: 'Import OTRS diff load',
  method: 'Import::OTRS.diff_worker',
  period: 60 * 3,
  prio: 1,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Check Channels',
  method: 'Channel.fetch',
  period: 30,
  prio: 1,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Check streams for Channel',
  method: 'Channel.stream',
  period: 60,
  prio: 1,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Generate Session data',
  method: 'Sessions.jobs',
  period: 60,
  prio: 1,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Execute jobs',
  method: 'Job.run',
  period: 5 * 60,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Cleanup expired sessions',
  method: 'SessionHelper.cleanup_expired',
  period: 60 * 60 * 12,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Delete old activity stream entries.',
  method: 'ActivityStream.cleanup',
  period: 1.day,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Delete old entries.',
  method: 'RecentView.cleanup',
  period: 1.day,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Delete old online notification entries.',
  method: 'OnlineNotification.cleanup',
  period: 2.hours,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Delete old token entries.',
  method: 'Token.cleanup',
  period: 30.days,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Closed chat sessions where participients are offline.',
  method: 'Chat.cleanup_close',
  period: 60 * 15,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Cleanup closed sessions.',
  method: 'Chat.cleanup',
  period: 5.days,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Sync calendars with ical feeds.',
  method: 'Calendar.sync',
  period: 1.day,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Generate user based stats.',
  method: 'Stats.generate',
  period: 11.minutes,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_or_update(
  name: 'Delete old stats store entries.',
  method: 'StatsStore.cleanup',
  period: 31.days,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)
Scheduler.create_if_not_exists(
  name: 'Cleanup HttpLog',
  method: 'HttpLog.cleanup',
  period: 24 * 60 * 60,
  prio: 2,
  active: true,
  updated_by_id: 1,
  created_by_id: 1,
)

Trigger.create_or_update(
  name: 'auto reply (on new tickets)',
  condition: {
    'ticket.action' => {
      'operator' => 'is',
      'value' => 'create',
    },
    'ticket.state_id' => {
      'operator' => 'is not',
      'value' => Ticket::State.lookup(name: 'closed').id,
    },
    'article.type_id' => {
      'operator' => 'is',
      'value' => [
        Ticket::Article::Type.lookup(name: 'email').id,
        Ticket::Article::Type.lookup(name: 'phone').id,
        Ticket::Article::Type.lookup(name: 'web').id,
      ],
    },
    'article.sender_id' => {
      'operator' => 'is',
      'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
    },
  },
  perform: {
    'notification.email' => {
      'body' => '<div>Your request <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
<br/>
<div>To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password):
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</div>
<br/>
<div>Your #{config.product_name} Team</div>
<br/>
<div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
      'recipient' => 'ticket_customer',
      'subject' => 'Thanks for your inquiry (#{ticket.title})',
    },
  },
  active: true,
  created_by_id: 1,
  updated_by_id: 1,
)
Trigger.create_or_update(
  name: 'auto reply (on follow up of tickets)',
  condition: {
    'ticket.action' => {
      'operator' => 'is',
      'value' => 'update',
    },
    'article.sender_id' => {
      'operator' => 'is',
      'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
    },
    'article.type_id' => {
      'operator' => 'is',
      'value' => [
        Ticket::Article::Type.lookup(name: 'email').id,
        Ticket::Article::Type.lookup(name: 'phone').id,
        Ticket::Article::Type.lookup(name: 'web').id,
      ],
    },
  },
  perform: {
    'notification.email' => {
      'body' => '<div>Your follow up for <b>(#{config.ticket_hook}#{ticket.number})</b> has been received and will be reviewed by our support staff.</div>
<br/>
<div>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</div>
<br/>
<div>Your #{config.product_name} Team</div>
<br/>
<div><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></div>',
      'recipient' => 'ticket_customer',
      'subject' => 'Thanks for your follow up (#{ticket.title})',
    },
  },
  active: false,
  created_by_id: 1,
  updated_by_id: 1,
)

Trigger.create_or_update(
  name: 'customer notification (on owner change)',
  condition: {
    'ticket.owner_id' => {
      'operator' => 'has changed',
      'pre_condition' => 'current_user.id',
      'value' => '',
      'value_completion' => '',
    }
  },
  perform: {
    'notification.email' => {
      'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed and is now "#{ticket.owner.firstname} #{ticket.owner.lastname}".<p>
<br/>
<p>To provide additional information, please reply to this email or click on the following link:
<a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
</p>
<br/>
<p><i><a href="https://zammad.com">Zammad</a>, your customer support system</i></p>',
      'recipient' => 'ticket_customer',
      'subject' => 'Owner has changed (#{ticket.title})',
    },
  },
  active: false,
  created_by_id: 1,
  updated_by_id: 1,
)

Karma::Activity.create_or_update(
  name: 'ticket create',
  description: 'You have created a ticket',
  score: 10,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket close',
  description: 'You have closed a ticket',
  score: 5,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 1h',
  description: 'You have answered a ticket within 1h',
  score: 25,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 2h',
  description: 'You have answered a ticket within 2h',
  score: 20,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 12h',
  description: 'You have answered a ticket within 12h',
  score: 10,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket answer 24h',
  description: 'You have answered a ticket within 24h',
  score: 5,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket pending state',
  description: 'Usage of advanced features',
  score: 2,
  once_ttl: 60,
)
Karma::Activity.create_or_update(
  name: 'ticket escalated',
  description: 'You have escalated tickets',
  score: -5,
  once_ttl: 60 * 60 * 24,
)
Karma::Activity.create_or_update(
  name: 'ticket reminder overdue (+2 days)',
  description: 'You have tickets that are over 2 days overdue',
  score: -5,
  once_ttl: 60 * 60 * 24,
)
Karma::Activity.create_or_update(
  name: 'text module',
  description: 'Usage of advanced features',
  score: 4,
  once_ttl: 60 * 30,
)
Karma::Activity.create_or_update(
  name: 'tagging',
  description: 'Usage of advanced features',
  score: 4,
  once_ttl: 60 * 60 * 4,
)

# reset primary key sequences
DbHelper.import_post

# install locales and translations
Locale.create_if_not_exists(
  locale: 'en-us',
  alias: 'en',
  name: 'English (United States)',
)
Locale.sync
Translation.sync
Calendar.init_setup

# install all packages in auto_install
Package.auto_install