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- class Report
- def self.enabled?
- !Setting.get('es_url').empty?
- end
- def self.config
- config = {}
- config[:metric] = {}
- config[:metric][:count] = {
- name: 'count',
- display: 'Ticket Count',
- default: true,
- prio: 10_000,
- }
- backend = [
- {
- name: 'created',
- display: 'Created',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: { field: 'created_at' },
- },
- {
- name: 'closed',
- display: 'Closed',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: { field: 'close_at' },
- },
- {
- name: 'backlog',
- display: 'Backlog',
- selected: true,
- dataDownload: false,
- adapter: Report::TicketBacklog,
- },
- {
- name: 'first_solution',
- display: 'First Solution',
- selected: false,
- dataDownload: true,
- adapter: Report::TicketFirstSolution,
- },
- {
- name: 'reopened',
- display: 'Reopened',
- selected: false,
- dataDownload: true,
- adapter: Report::TicketReopened,
- },
- {
- name: 'movedin',
- display: 'Moved in',
- selected: false,
- dataDownload: true,
- adapter: Report::TicketMoved,
- params: { type: 'in' },
- },
- {
- name: 'movedout',
- display: 'Moved out',
- selected: false,
- dataDownload: true,
- adapter: Report::TicketMoved,
- params: { type: 'out' },
- },
- ]
- config[:metric][:count][:backend] = backend
- config[:metric][:create_channels] = {
- name: 'create_channels',
- display: 'Create Channels',
- prio: 9000,
- }
- backend = [
- {
- name: 'phone_in',
- display: 'Phone (in)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'phone').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- },
- },
- },
- {
- name: 'phone_out',
- display: 'Phone (out)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'phone').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Agent').id,
- },
- }
- },
- },
- {
- name: 'email_in',
- display: 'Email (in)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'email').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- },
- },
- },
- {
- name: 'email_out',
- display: 'Email (out)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'email').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Agent').id,
- },
- },
- },
- },
- {
- name: 'web_in',
- display: 'Web (in)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'web').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- },
- },
- },
- {
- name: 'twitter_in',
- display: 'Twitter (in)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'twitter status').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- },
- },
- },
- {
- name: 'twitter_out',
- display: 'Twitter (out)',
- selected: true,
- dataDownload: true,
- adapter: Report::TicketGenericTime,
- params: {
- field: 'created_at',
- selector: {
- 'create_article_type_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Type.lookup(name: 'twitter status').id,
- },
- 'create_article_sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Agent').id,
- },
- },
- },
- },
- ]
- config[:metric][:create_channels][:backend] = backend
- config[:metric][:communication] = {
- name: 'communication',
- display: 'Communication',
- prio: 7000,
- }
- backend = [
- {
- name: 'phone_in',
- display: 'Phone (in)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'phone',
- sender: 'Customer',
- },
- },
- {
- name: 'phone_out',
- display: 'Phone (out)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'phone',
- sender: 'Agent',
- },
- },
- {
- name: 'email_in',
- display: 'Email (in)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'email',
- sender: 'Customer',
- },
- },
- {
- name: 'email_out',
- display: 'Email (out)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'email',
- sender: 'Agent',
- },
- },
- {
- name: 'web_in',
- display: 'Web (in)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'web',
- sender: 'Customer',
- },
- },
- {
- name: 'twitter_in',
- display: 'Twitter (in)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'twitter status',
- sender: 'Customer',
- },
- },
- {
- name: 'twitter_out',
- display: 'Twitter (out)',
- selected: true,
- dataDownload: false,
- adapter: Report::ArticleByTypeSender,
- params: {
- type: 'twitter status',
- sender: 'Agent',
- },
- },
- ]
- config[:metric][:communication][:backend] = backend
- config[:metric].each { |metric_key, metric_value|
- metric_value[:backend].each { |metric_backend|
- metric_backend[:name] = "#{metric_key}::#{metric_backend[:name]}"
- }
- }
- config
- end
- end
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