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- class CreateTicket < ActiveRecord::Migration
- def up
- create_table :ticket_state_types do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_state_types, [:name], unique: true
- create_table :ticket_states do |t|
- t.references :state_type, null: false
- t.column :name, :string, limit: 250, null: false
- t.column :next_state_id, :integer, null: true
- t.column :ignore_escalation, :boolean, null: false, default: false
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_states, [:name], unique: true
- create_table :ticket_priorities do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_priorities, [:name], unique: true
- create_table :tickets do |t|
- t.references :group, null: false
- t.references :priority, null: false
- t.references :state, null: false
- t.references :organization, null: true
- t.column :number, :string, limit: 60, null: false
- t.column :title, :string, limit: 250, null: false
- t.column :owner_id, :integer, null: false
- t.column :customer_id, :integer, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :first_response_at, :timestamp, limit: 3, null: true
- t.column :first_response_escalation_at, :timestamp, limit: 3, null: true
- t.column :first_response_in_min, :integer, null: true
- t.column :first_response_diff_in_min, :integer, null: true
- t.column :close_at, :timestamp, limit: 3, null: true
- t.column :close_escalation_at, :timestamp, limit: 3, null: true
- t.column :close_in_min, :integer, null: true
- t.column :close_diff_in_min, :integer, null: true
- t.column :update_escalation_at, :timestamp, limit: 3, null: true
- t.column :update_in_min, :integer, null: true
- t.column :update_diff_in_min, :integer, null: true
- t.column :last_contact_at, :timestamp, limit: 3, null: true
- t.column :last_contact_agent_at, :timestamp, limit: 3, null: true
- t.column :last_contact_customer_at, :timestamp, limit: 3, null: true
- t.column :create_article_type_id, :integer, null: true
- t.column :create_article_sender_id, :integer, null: true
- t.column :article_count, :integer, null: true
- t.column :escalation_at, :timestamp, limit: 3, null: true
- t.column :pending_time, :timestamp, limit: 3, null: true
- t.column :type, :string, limit: 100, null: true
- t.column :preferences, :text, limit: 500.kilobytes + 1, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :tickets, [:state_id]
- add_index :tickets, [:priority_id]
- add_index :tickets, [:group_id]
- add_index :tickets, [:owner_id]
- add_index :tickets, [:customer_id]
- add_index :tickets, [:number], unique: true
- add_index :tickets, [:title]
- add_index :tickets, [:created_at]
- add_index :tickets, [:first_response_at]
- add_index :tickets, [:first_response_escalation_at]
- add_index :tickets, [:first_response_in_min]
- add_index :tickets, [:first_response_diff_in_min]
- add_index :tickets, [:close_at]
- add_index :tickets, [:close_escalation_at]
- add_index :tickets, [:close_in_min]
- add_index :tickets, [:close_diff_in_min]
- add_index :tickets, [:escalation_at]
- add_index :tickets, [:update_in_min]
- add_index :tickets, [:update_diff_in_min]
- add_index :tickets, [:last_contact_at]
- add_index :tickets, [:last_contact_agent_at]
- add_index :tickets, [:last_contact_customer_at]
- add_index :tickets, [:create_article_type_id]
- add_index :tickets, [:create_article_sender_id]
- add_index :tickets, [:created_by_id]
- add_index :tickets, [:pending_time]
- add_index :tickets, [:type]
- create_table :ticket_flags do |t|
- t.references :tickets, null: false
- t.column :key, :string, limit: 50, null: false
- t.column :value, :string, limit: 50, null: true
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_flags, [:tickets_id, :created_by_id]
- add_index :ticket_flags, [:tickets_id, :key]
- add_index :ticket_flags, [:tickets_id]
- add_index :ticket_flags, [:created_by_id]
- create_table :ticket_time_accounting do |t|
- t.references :tickets, null: false
- t.references :ticket_articles, null: true
- t.column :time_unit, :decimal, precision: 6, scale: 2, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_time_accounting, [:tickets_id]
- add_index :ticket_time_accounting, [:ticket_articles_id]
- add_index :ticket_time_accounting, [:created_by_id]
- create_table :ticket_article_types do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :communication, :boolean, null: false
- t.column :active, :boolean, null: false, default: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_article_types, [:name], unique: true
- create_table :ticket_article_senders do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_article_senders, [:name], unique: true
- create_table :ticket_articles do |t|
- t.references :ticket, null: false
- t.references :type, null: false
- t.references :sender, null: false
- t.column :from, :string, limit: 3000, null: true
- t.column :to, :string, limit: 3000, null: true
- t.column :cc, :string, limit: 3000, null: true
- t.column :subject, :string, limit: 3000, null: true
- # t.column :reply_to, :string, :limit => 3000, :null => true
- t.column :message_id, :string, limit: 3000, null: true
- t.column :message_id_md5, :string, limit: 32, null: true
- t.column :in_reply_to, :string, limit: 3000, null: true
- t.column :content_type, :string, limit: 20, null: false, default: 'text/plain'
- t.column :references, :string, limit: 3200, null: true
- t.column :body, :text, limit: 20.megabytes + 1, null: false
- t.column :internal, :boolean, null: false, default: false
- t.column :preferences, :text, limit: 500.kilobytes + 1, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_articles, [:ticket_id]
- add_index :ticket_articles, [:message_id_md5]
- add_index :ticket_articles, [:message_id_md5, :type_id], name: 'index_ticket_articles_message_id_md5_type_id'
- add_index :ticket_articles, [:created_by_id]
- add_index :ticket_articles, [:created_at]
- add_index :ticket_articles, [:internal]
- add_index :ticket_articles, [:type_id]
- add_index :ticket_articles, [:sender_id]
- create_table :ticket_article_flags do |t|
- t.references :ticket_articles, null: false
- t.column :key, :string, limit: 50, null: false
- t.column :value, :string, limit: 50, null: true
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :ticket_article_flags, [:ticket_articles_id, :created_by_id], name: 'index_ticket_article_flags_on_articles_id_and_created_by_id'
- add_index :ticket_article_flags, [:ticket_articles_id, :key]
- add_index :ticket_article_flags, [:ticket_articles_id]
- add_index :ticket_article_flags, [:created_by_id]
- create_table :ticket_counters do |t|
- t.column :content, :string, limit: 100, null: false
- t.column :generator, :string, limit: 100, null: false
- end
- add_index :ticket_counters, [:generator], unique: true
- create_table :overviews do |t|
- t.references :role, null: false
- t.column :name, :string, limit: 250, null: false
- t.column :link, :string, limit: 250, null: false
- t.column :prio, :integer, null: false
- t.column :condition, :text, limit: 500.kilobytes + 1, null: false
- t.column :order, :string, limit: 2500, null: false
- t.column :group_by, :string, limit: 250, null: true
- t.column :organization_shared, :boolean, null: false, default: false
- t.column :view, :string, limit: 1000, null: false
- t.column :active, :boolean, null: false, default: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :overviews, [:name]
- create_table :overviews_users, id: false do |t|
- t.integer :overview_id
- t.integer :user_id
- end
- add_index :overviews_users, [:overview_id]
- add_index :overviews_users, [:user_id]
- create_table :overviews_groups, id: false do |t|
- t.integer :overview_id
- t.integer :group_id
- end
- add_index :overviews_groups, [:overview_id]
- add_index :overviews_groups, [:group_id]
- create_table :triggers do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :condition, :text, limit: 500.kilobytes + 1, null: false
- t.column :perform, :text, limit: 500.kilobytes + 1, null: false
- t.column :disable_notification, :boolean, null: false, default: true
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :triggers, [:name], unique: true
- create_table :jobs do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :timeplan, :string, limit: 2500, null: false
- t.column :condition, :text, limit: 500.kilobytes + 1, null: false
- t.column :perform, :text, limit: 500.kilobytes + 1, null: false
- t.column :disable_notification, :boolean, null: false, default: true
- t.column :last_run_at, :timestamp, limit: 3, null: true
- t.column :next_run_at, :timestamp, limit: 3, null: true
- t.column :running, :boolean, null: false, default: false
- t.column :processed, :integer, null: false, default: 0
- t.column :matching, :integer, null: false
- t.column :pid, :string, limit: 250, null: true
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: false
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :jobs, [:name], unique: true
- create_table :notifications do |t|
- t.column :subject, :string, limit: 250, null: false
- t.column :body, :string, limit: 8000, null: false
- t.column :content_type, :string, limit: 250, null: false
- t.column :active, :boolean, null: false, default: true
- t.column :note, :string, limit: 250, null: true
- t.timestamps limit: 3, null: false
- end
- create_table :link_types do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: true
- t.timestamps limit: 3, null: false
- end
- add_index :link_types, [:name], unique: true
- create_table :link_objects do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: true
- t.timestamps limit: 3, null: false
- end
- add_index :link_objects, [:name], unique: true
- create_table :links do |t|
- t.references :link_type, null: false
- t.column :link_object_source_id, :integer, null: false
- t.column :link_object_source_value, :integer, null: false
- t.column :link_object_target_id, :integer, null: false
- t.column :link_object_target_value, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :links, [:link_object_source_id, :link_object_source_value, :link_object_target_id, :link_object_target_value, :link_type_id], unique: true, name: 'links_uniq_total'
- create_table :postmaster_filters do |t|
- t.column :name, :string, limit: 250, null: false
- t.column :channel, :string, limit: 250, null: false
- t.column :match, :text, limit: 500.kilobytes + 1, null: false
- t.column :perform, :text, limit: 500.kilobytes + 1, null: false
- t.column :active, :boolean, null: false, default: true
- t.column :note, :string, limit: 250, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :postmaster_filters, [:channel]
- create_table :text_modules do |t|
- t.references :user, null: true
- t.column :name, :string, limit: 250, null: false
- t.column :keywords, :string, limit: 500, null: true
- t.column :content, :text, limit: 10.megabytes + 1, null: false
- t.column :note, :string, limit: 250, null: true
- t.column :active, :boolean, null: false, default: true
- t.column :foreign_id, :integer, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :text_modules, [:user_id]
- add_index :text_modules, [:name]
- create_table :text_modules_groups, id: false do |t|
- t.integer :text_module_id
- t.integer :group_id
- end
- add_index :text_modules_groups, [:text_module_id]
- add_index :text_modules_groups, [:group_id]
- create_table :templates do |t|
- t.references :user, null: true
- t.column :name, :string, limit: 250, null: false
- t.column :options, :text, limit: 10.megabytes + 1, null: false
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :templates, [:user_id]
- add_index :templates, [:name]
- create_table :templates_groups, id: false do |t|
- t.integer :template_id
- t.integer :group_id
- end
- add_index :templates_groups, [:template_id]
- add_index :templates_groups, [:group_id]
- create_table :channels do |t|
- t.references :group, null: true
- t.column :area, :string, limit: 100, null: false
- t.column :options, :text, limit: 500.kilobytes + 1, null: true
- t.column :active, :boolean, null: false, default: true
- t.column :preferences, :string, limit: 2000, null: true
- t.column :last_log_in, :text, limit: 500.kilobytes + 1, null: true
- t.column :last_log_out, :text, limit: 500.kilobytes + 1, null: true
- t.column :status_in, :string, limit: 100, null: true
- t.column :status_out, :string, limit: 100, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :channels, [:area]
- create_table :slas do |t|
- t.column :name, :string, limit: 150, null: true
- t.column :calendar_id, :integer, null: false
- t.column :first_response_time, :integer, null: true
- t.column :update_time, :integer, null: true
- t.column :solution_time, :integer, null: true
- t.column :condition, :text, limit: 500.kilobytes + 1, null: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :slas, [:name], unique: true
- create_table :macros do |t|
- t.string :name, limit: 250, null: true
- t.text :perform, limit: 500.kilobytes + 1, null: false
- t.boolean :active, null: false, default: true
- t.string :note, limit: 250, null: true
- t.integer :updated_by_id, null: false
- t.integer :created_by_id, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :macros, [:name], unique: true
- create_table :chats do |t|
- t.string :name, limit: 250, null: true
- t.integer :max_queue, null: false, default: 5
- t.string :note, limit: 250, null: true
- t.boolean :active, null: false, default: true
- t.boolean :public, null: false, default: false
- t.string :preferences, limit: 5000, null: true
- t.integer :updated_by_id, null: false
- t.integer :created_by_id, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :chats, [:name], unique: true
- create_table :chat_topics do |t|
- t.integer :chat_id, null: false
- t.string :name, limit: 250, null: false
- t.string :note, limit: 250, null: true
- t.integer :updated_by_id, null: false
- t.integer :created_by_id, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :chat_topics, [:name], unique: true
- create_table :chat_sessions do |t|
- t.integer :chat_id, null: false
- t.string :session_id, null: false
- t.string :name, limit: 250, null: true
- t.string :state, limit: 50, null: false, default: 'waiting' # running, closed
- t.integer :user_id, null: true
- t.text :preferences, limit: 100.kilobytes + 1, null: true
- t.integer :updated_by_id, null: true
- t.integer :created_by_id, null: true
- t.timestamps limit: 3, null: false
- end
- add_index :chat_sessions, [:session_id]
- add_index :chat_sessions, [:state]
- add_index :chat_sessions, [:user_id]
- add_index :chat_sessions, [:chat_id]
- create_table :chat_messages do |t|
- t.integer :chat_session_id, null: false
- t.string :content, limit: 5000, null: false
- t.integer :created_by_id, null: true
- t.timestamps limit: 3, null: false
- end
- add_index :chat_messages, [:chat_session_id]
- create_table :chat_agents do |t|
- t.boolean :active, null: false, default: true
- t.integer :concurrent, null: false, default: 5
- t.integer :updated_by_id, null: false
- t.integer :created_by_id, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :chat_agents, [:active]
- add_index :chat_agents, [:updated_by_id], unique: true
- add_index :chat_agents, [:created_by_id], unique: true
- create_table :report_profiles do |t|
- t.column :name, :string, limit: 150, null: true
- t.column :condition, :text, limit: 500.kilobytes + 1, null: true
- t.column :active, :boolean, null: false, default: true
- t.column :updated_by_id, :integer, null: false
- t.column :created_by_id, :integer, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :report_profiles, [:name], unique: true
- create_table :karma_users do |t|
- t.integer :user_id, null: false
- t.integer :score, null: false
- t.string :level, limit: 200, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :karma_users, [:user_id], unique: true
- create_table :karma_activities do |t|
- t.string :name, limit: 200, null: false
- t.string :description, limit: 200, null: false
- t.integer :score, null: false
- t.integer :once_ttl, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :karma_activities, [:name], unique: true
- create_table :karma_activity_logs do |t|
- t.integer :o_id, null: false
- t.integer :object_lookup_id, null: false
- t.integer :user_id, null: false
- t.integer :activity_id, null: false
- t.integer :score, null: false
- t.integer :score_total, null: false
- t.timestamps limit: 3, null: false
- end
- add_index :karma_activity_logs, [:user_id]
- add_index :karma_activity_logs, [:created_at]
- add_index :karma_activity_logs, [:o_id, :object_lookup_id]
- end
- def self.down
- drop_table :karma_activity_logs
- drop_table :karma_activities
- drop_table :karma_users
- drop_table :report_profiles
- drop_table :chat_topics
- drop_table :chat_sessions
- drop_table :chat_messages
- drop_table :chat_agents
- drop_table :chats
- drop_table :macros
- drop_table :slas
- drop_table :channels
- drop_table :templates_groups
- drop_table :templates
- drop_table :text_modules_groups
- drop_table :text_modules
- drop_table :postmaster_filters
- drop_table :notifications
- drop_table :triggers
- drop_table :links
- drop_table :link_types
- drop_table :link_objects
- drop_table :overviews
- drop_table :ticket_counters
- drop_table :ticket_time_accounting
- drop_table :ticket_article_flags
- drop_table :ticket_articles
- drop_table :ticket_article_types
- drop_table :ticket_article_senders
- drop_table :ticket_flags
- drop_table :tickets
- drop_table :ticket_priorities
- drop_table :ticket_states
- drop_table :ticket_state_types
- end
- end
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