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- # encoding: utf-8
- require 'test_helper'
- class TicketTriggerTest < ActiveSupport::TestCase
- test '1 basic' do
- trigger1 = Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'some text<br>#{ticket.customer.lastname}<br>#{ticket.title}<br>#{article.body}',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})!',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- 'ticket.tags' => {
- 'operator' => 'add',
- 'value' => 'aa, kk',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- trigger2 = Trigger.create_or_update(
- name: 'not matching',
- condition: {
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'closed').id.to_s,
- }
- },
- perform: {
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create(
- title: "some <b>title</b>\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket1, 'ticket1 created')
- Ticket::Article.create(
- ticket_id: ticket1.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: "some message <b>note</b>\nnew line",
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal([], Tag.tag_list(object: 'Ticket', o_id: ticket1.id))
- Observer::Transaction.commit
- ticket1 = Ticket.lookup(id: ticket1.id)
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w(aa kk), Tag.tag_list(object: 'Ticket', o_id: ticket1.id))
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('Thanks for your inquiry (some <b>title</b> äöüß)!', article1.subject)
- assert_match('Braun<br>some <b>title</b>', article1.body)
- assert_match('> some message <b>note</b><br>> new line', article1.body)
- assert_equal('text/html', article1.content_type)
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save
- Observer::Transaction.commit
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w(aa kk), Tag.tag_list(object: 'Ticket', o_id: ticket1.id))
- ticket1.state = Ticket::State.lookup(name: 'open')
- ticket1.save
- Observer::Transaction.commit
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('open', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(2, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w(aa kk), Tag.tag_list(object: 'Ticket', o_id: ticket1.id))
- ticket1.state = Ticket::State.lookup(name: 'new')
- ticket1.save
- Observer::Transaction.commit
- ticket1 = Ticket.lookup(id: ticket1.id)
- assert_equal('some <b>title</b> äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(3, ticket1.articles.count, 'ticket1.articles verify')
- assert_equal(%w(aa kk), Tag.tag_list(object: 'Ticket', o_id: ticket1.id))
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('Thanks for your inquiry (some <b>title</b> äöüß)!', article1.subject)
- assert_match('Braun<br>some <b>title</b>', article1.body)
- assert_equal('text/html', article1.content_type)
- ticket2 = Ticket.create(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- state: Ticket::State.lookup(name: 'open'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket2, 'ticket2 created')
- assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('open', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(0, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], Tag.tag_list(object: 'Ticket', o_id: ticket2.id))
- Observer::Transaction.commit
- ticket2 = Ticket.lookup(id: ticket2.id)
- assert_equal('some title äöüß', ticket2.title, 'ticket2.title verify')
- assert_equal('Users', ticket2.group.name, 'ticket2.group verify')
- assert_equal('open', ticket2.state.name, 'ticket2.state verify')
- assert_equal('2 normal', ticket2.priority.name, 'ticket2.priority verify')
- assert_equal(0, ticket2.articles.count, 'ticket2.articles verify')
- assert_equal([], Tag.tag_list(object: 'Ticket', o_id: ticket2.id))
- ticket3 = Ticket.create(
- title: "some <b>title</b>\n äöüß3",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket3, 'ticket3 created')
- Ticket::Article.create(
- ticket_id: ticket3.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- content_type: 'text/html',
- body: 'some message <b>note</b><br>new line',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('2 normal', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(1, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal([], Tag.tag_list(object: 'Ticket', o_id: ticket3.id))
- Observer::Transaction.commit
- ticket3 = Ticket.lookup(id: ticket3.id)
- assert_equal('some <b>title</b> äöüß3', ticket3.title, 'ticket3.title verify')
- assert_equal('Users', ticket3.group.name, 'ticket3.group verify')
- assert_equal('new', ticket3.state.name, 'ticket3.state verify')
- assert_equal('3 high', ticket3.priority.name, 'ticket3.priority verify')
- assert_equal(2, ticket3.articles.count, 'ticket3.articles verify')
- assert_equal(%w(aa kk), Tag.tag_list(object: 'Ticket', o_id: ticket3.id))
- article3 = ticket3.articles.last
- assert_match('Zammad <zammad@localhost>', article3.from)
- assert_match('nicole.braun@zammad.org', article3.to)
- assert_match('Thanks for your inquiry (some <b>title</b> äöüß3)!', article3.subject)
- assert_match('Braun<br>some <b>title</b>', article3.body)
- assert_match('> some message note<br>> new line', article3.body)
- assert_no_match('> some message <b>note</b><br>> new line', article3.body)
- assert_equal('text/html', article3.content_type)
- Trigger.destroy_all
- end
- test '2 actions - create' do
- trigger1 = Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'dasdasdasd',
- 'recipient' => 'ticket_customer',
- 'subject' => 'asdasdas',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket1, 'ticket1 created')
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- Observer::Transaction.commit
- ticket1 = Ticket.lookup(id: ticket1.id)
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- article1 = ticket1.articles.last
- assert_match('Zammad <zammad@localhost>', article1.from)
- assert_match('nicole.braun@zammad.org', article1.to)
- assert_match('asdasdas', article1.subject)
- assert_match('dasdasdasd', article1.body)
- assert_equal('text/html', article1.content_type)
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save
- Observer::Transaction.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'open')
- ticket1.save
- Observer::Transaction.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('open', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'new')
- ticket1.save
- Observer::Transaction.commit
- ticket1 = Ticket.lookup(id: ticket1.id)
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- Trigger.destroy_all
- end
- test '2 actions - update' do
- trigger1 = Trigger.create_or_update(
- name: 'auto reply',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'new').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => 'dasdasdasd',
- 'recipient' => 'ticket_customer',
- 'subject' => 'asdasdas',
- },
- 'ticket.priority_id' => {
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- ticket1 = Ticket.create(
- title: "some title\n äöüß",
- group: Group.lookup(name: 'Users'),
- customer: User.lookup(email: 'nicole.braun@zammad.org'),
- state: Ticket::State.lookup(name: 'new'),
- priority: Ticket::Priority.lookup(name: '2 normal'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- assert(ticket1, 'ticket1 created')
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- Observer::Transaction.commit
- ticket1 = Ticket.lookup(id: ticket1.id)
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket1.save
- Observer::Transaction.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'open')
- ticket1.save
- Observer::Transaction.commit
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('open', ticket1.state.name, 'ticket1.state verify')
- assert_equal('2 normal', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(0, ticket1.articles.count, 'ticket1.articles verify')
- ticket1.state = Ticket::State.lookup(name: 'new')
- ticket1.save
- Observer::Transaction.commit
- ticket1 = Ticket.lookup(id: ticket1.id)
- assert_equal('some title äöüß', ticket1.title, 'ticket1.title verify')
- assert_equal('Users', ticket1.group.name, 'ticket1.group verify')
- assert_equal('new', ticket1.state.name, 'ticket1.state verify')
- assert_equal('3 high', ticket1.priority.name, 'ticket1.priority verify')
- assert_equal(1, ticket1.articles.count, 'ticket1.articles verify')
- Trigger.destroy_all
- end
- test '3 auto replys' do
- roles = Role.where(name: 'Customer')
- customer1 = User.create_or_update(
- login: 'postmaster@example.com',
- firstname: 'Notification',
- lastname: 'Customer1',
- email: 'postmaster@example.com',
- password: 'customerpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- customer2 = User.create_or_update(
- login: 'ticket-auto-reply-customer2@example.com',
- firstname: 'Notification',
- lastname: 'Customer2',
- email: 'ticket-auto-reply-customer2@example.com',
- password: 'customerpw',
- active: true,
- organization_id: nil,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- trigger1 = Trigger.create_or_update(
- name: 'auto reply - new ticket',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is not',
- 'value' => Ticket::State.lookup(name: 'closed').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>Your request (Ticket##{ticket.number}) has been received and will be reviewed by our support staff.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your inquiry (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- trigger2 = Trigger.create_or_update(
- name: 'auto reply (on follow up of tickets)',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'update',
- },
- 'article.sender_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Article::Sender.lookup(name: 'Customer').id,
- },
- 'article.type_id' => {
- 'operator' => 'is',
- 'value' => [
- Ticket::Article::Type.lookup(name: 'email').id,
- Ticket::Article::Type.lookup(name: 'phone').id,
- Ticket::Article::Type.lookup(name: 'web').id,
- ],
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>Your follow up for (#{config.ticket_hook}##{ticket.number}) has been received and will be reviewed by our support staff.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Thanks for your follow up (#{ticket.title})',
- },
- },
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- trigger3 = Trigger.create_or_update(
- name: 'not matching',
- condition: {
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- 'ticket.state_id' => {
- 'operator' => 'is',
- 'value' => Ticket::State.lookup(name: 'closed').id.to_s,
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => '2some text<br>#{ticket.customer.lastname}<br>#{ticket.title}',
- 'recipient' => 'ticket_customer',
- 'subject' => '2Thanks for your inquiry (#{ticket.title})!',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(2, ticket_p.articles.count)
- article_p = ticket_p.articles.last
- assert_match('Thanks for your inquiry (aaäöüßad asd)', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- ticket_p.priority = Ticket::Priority.lookup(name: '2 normal')
- ticket_p.save
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = Ticket::Article.create(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'note'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(3, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = Ticket::Article.create(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Agent'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(4, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = Ticket::Article.create(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(6, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = ticket_p.articles.last
- assert_match('Thanks for your follow up (aaäöüßad asd)', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- ticket_p.state = Ticket::State.lookup(name: 'open')
- ticket_p.save
- article_p = Ticket::Article.create(
- ticket_id: ticket_p.id,
- from: 'some_sender@example.com',
- to: 'some_recipient@example.com',
- subject: 'some subject',
- message_id: 'some@id',
- body: 'some message note',
- internal: false,
- sender: Ticket::Article::Sender.find_by(name: 'Customer'),
- type: Ticket::Article::Type.find_by(name: 'email'),
- updated_by_id: 1,
- created_by_id: 1,
- )
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('open', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(8, ticket_p.articles.count, 'ticket_p.articles verify')
- article_p = ticket_p.articles.last
- assert_match('Thanks for your follow up (aaäöüßad asd)', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- # process mail without Precedence header
- content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('new', ticket_p.state.name)
- assert_equal(2, ticket_p.articles.count)
- # process mail with Precedence header (no auto response)
- content = IO.binread('test/fixtures/ticket_trigger/mail2.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- # process mail with abuse@ (no auto response)
- content = IO.binread('test/fixtures/ticket_trigger/mail3.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- Trigger.destroy_all
- end
- test '4 has changed' do
- roles = Role.where(name: 'Customer')
- customer1 = User.create_or_update(
- login: 'postmaster@example.com',
- firstname: 'Notification',
- lastname: 'Customer1',
- email: 'postmaster@example.com',
- password: 'customerpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- customer2 = User.create_or_update(
- login: 'ticket-has-changed-customer2@example.com',
- firstname: 'Notification',
- lastname: 'Customer2',
- email: 'ticket-has-changed-customer2@example.com',
- password: 'customerpw',
- active: true,
- organization_id: nil,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- roles = Role.where(name: 'Agent')
- agent1 = User.create_or_update(
- login: 'agent-has-changed@example.com',
- firstname: 'Has Changed',
- lastname: 'Agent1',
- email: 'agent-has-changed@example.com',
- password: 'agentpw',
- active: true,
- roles: roles,
- updated_at: '2015-02-05 16:37:00',
- updated_by_id: 1,
- created_by_id: 1,
- )
- trigger1 = Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- }
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- article_p = ticket_p.articles.last
- Observer::Transaction.commit
- ticket_p.owner = agent1
- ticket_p.save
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('2 normal', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- #p ticket_p.articles.last.inspect
- article_p = ticket_p.articles.last
- assert_match('Owner has changed', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_match('martin@example.com', article_p.to)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- trigger1 = Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.priority_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- article_p = ticket_p.articles.last
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '1 low')
- ticket_p.save
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '3 high')
- ticket_p.save
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.owner = agent1
- ticket_p.save
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('3 high', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- #p ticket_p.articles.last.inspect
- article_p = ticket_p.articles.last
- assert_match('Owner has changed', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_match('martin@example.com', article_p.to)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- # should trigger
- trigger1 = Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.priority_id' => {
- 'operator' => 'is',
- 'value' => Ticket::Priority.lookup(name: '3 high').id.to_s,
- },
- 'ticket.action' => {
- 'operator' => 'is not',
- 'value' => 'create',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal('aaäöüßad asd', ticket_p.title)
- assert_equal('Users', ticket_p.group.name)
- assert_equal('new', ticket_p.state.name)
- assert_equal(1, ticket_p.articles.count)
- article_p = ticket_p.articles.last
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '1 low')
- ticket_p.save
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.priority = Ticket::Priority.lookup(name: '3 high')
- ticket_p.save
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.owner = agent1
- ticket_p.save
- Observer::Transaction.commit
- assert_equal('aaäöüßad asd', ticket_p.title, 'ticket_p.title verify')
- assert_equal('Users', ticket_p.group.name, 'ticket_p.group verify')
- assert_equal('new', ticket_p.state.name, 'ticket_p.state verify')
- assert_equal('3 high', ticket_p.priority.name, 'ticket_p.priority verify')
- assert_equal(2, ticket_p.articles.count, 'ticket_p.articles verify')
- #p ticket_p.articles.last.inspect
- article_p = ticket_p.articles.last
- assert_match('Owner has changed', article_p.subject)
- assert_match('Zammad <zammad@localhost>', article_p.from)
- assert_match('martin@example.com', article_p.to)
- assert_no_match('config\.', article_p.body)
- assert_match('http://zammad.example.com', article_p.body)
- assert_no_match('ticket.', article_p.body)
- assert_match(ticket_p.number, article_p.body)
- assert_equal('text/html', article_p.content_type)
- # should not trigger
- trigger1 = Trigger.create_or_update(
- name: 'owner update - to customer',
- condition: {
- 'ticket.owner_id' => {
- 'operator' => 'has changed',
- 'pre_condition' => 'current_user.id',
- 'value' => '',
- 'value_completion' => '',
- },
- 'ticket.action' => {
- 'operator' => 'is',
- 'value' => 'create',
- },
- },
- perform: {
- 'notification.email' => {
- 'body' => '<p>The owner of ticket (Ticket##{ticket.number}) has changed.<p>
- <br/>
- <p>To provide additional information, please reply to this email or click on the following link:
- <a href="#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}">#{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id}</a>
- </p>
- <br/>
- <p><i><a href="http://zammad.com">Zammad</a>, your customer support system</i></p>',
- 'recipient' => 'ticket_customer',
- 'subject' => 'Owner has changed (#{ticket.title})',
- },
- },
- disable_notification: true,
- active: true,
- created_by_id: 1,
- updated_by_id: 1,
- )
- # process mail without Precedence header
- content = IO.binread('test/fixtures/ticket_trigger/mail1.box')
- ticket_p, article_p, user_p, mail = Channel::EmailParser.new.process({}, content)
- assert_equal(1, ticket_p.articles.count)
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- ticket_p.owner = agent1
- ticket_p.save
- Observer::Transaction.commit
- assert_equal(1, ticket_p.articles.count)
- Trigger.destroy_all
- end
- end
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